Nixxis Interaction Engine

The Nixxis Interaction Engine solution consists out of 3 main parts:

• A Distribution Engine :
  A state-of-the-art and totally integrated multi-channel system, from ACD, IVR and dialler, email, instant messaging to VoIP, including administration, supervising and reporting.
• An Integration Engine :
  A business-driven processing tool, which creates a transparent layer between your various corporate systems and allows you to pull and feedback information in real-time: CRM, Finance, HR, Helpdesk, CSS, Tele-sales, etc.
• The historical part (data aggregation):
  The Nixxis Interaction Engine is smoothly integrated with the different communication channels on one hand and with your business application on the other hand. You employees will keep working in their known environment. They will be provided with additional functionality allowing them to control the different communication channels.

The Nixxis Interaction Engine can be deployed on customers' premises, in a hosted model or in an ASP model, offering "on demand" solutions and "pay as you use" commercial models.