21/01/2010
The CeBIT, international fair of information technology, telecommunications, software and services, will open its doors from 02 to 06 mars 2010 in Hanover (Germany). 70 countries will display their latest products. Nixxis will present its latest software solution: Nixxis Interaction Suite.
www.cebit.de
Benoît Cerexhe, Minister of Government of the Brussels-Capital Region, in charge of Economy, Employment, Scientific Research and Foreign Trade, was present on the Nixxis exhibition stand at CeBIT in Hanover on Wednesday, 3rd March 2010
18/11/2009
For its 4th edition, the E-marketing forum will gather more than 200 exhibitors and 250 speakers to present to visitor the best practices and news of a successful digital marketing (Social networks, search, e-mail, e-advertising, affiliate mobile marketing, performance, e-reputation, etc. ). This fair will take place at the Palais des Congrès, porte Maillot in Paris on january 26 and 27.
emarketingparis.com
17/11/2009
Mauritius has a lot of Offshore Call/Contact Center activity for number of countries. From now on, there is a new player on the Mauritius Contact Centre market and it is one to reckon with! Nixxis was founded in 2006 by an enthusiastic team of like-minded business and technology experts, each of them with over 10 years of experience in the contact centre industry. Thanks to many years of practice, thorough market research and a true understanding of business needs, they were able to develop a solution that is unique on today’s market.
The Nixxis solution can be deployed on site or in hosted mode, is fully SIP and VoIP compatible, runs both in- and outbound multimedia campaigns and integrates a wealth of contact centre functionalities. It is different from any other solution on the market, as it answers the needs of both operational as well as business people: easy to handle, yet supporting business objectives and keeping costs under control.
The Nixxis tool follows the natural flow of call centre campaigns and processes. It is a multi-channel virtual solution that integrates all common functions and adds extra functionality to cope with time-consuming operational aspects. It provides answers to avoid typical call centre nightmares (‘multi- wave’ campaigns, ‘end of call file’, outbound dialling and report consolidation, …) and eliminates the undesired effect of downtime. The fully VOIP- and SIP-based environment is in line with irreversible IT tendencies. In short, technology as it was meant to be!
Available here and now, for all! The Nixxis team has designed a solution that goes beyond traditional on-site installations. The complete suite runs in ASP mode, thus minimizing cost of ownership, allowing for centralized maintenance and up-to-date versions available at any time. Putting call centre operations into practice is no longer a never-ending, costly business re-engineering exercise.
16/11/2009
As part of its international coverage strategy, Nixxis has opened offices in Tunisia. Based in Tunis, its local representatives will promote Nixxis' solutions and deliver assistance to its tunisian partner
19/10/2008
Nixxis is present at the SACA 2009, the third edition of the call center fair in Algeria. This fair takes place at the Sheraton "Club des Pins" in Alger on October 19 and 20.
www.saca-dz.com
27/05/2009
There’s a new player on the UK contact centre market and it is one to reckon with! Nixxis was founded in 2006 by an enthusiastic team of like-minded business and technology experts, each of them with over 10 years of experience in the contact centre industry. Thanks to many years of practice, thorough market research and a true understanding of business needs, they were able to develop a solution that is unique on today’s market.
11/05/2009
Nixxis and its partner Visp Telecom are present at the SICCAM 2009, the sixth edition of the Call Center and Contact center trade show in Morocco. This trade show takes place at the Hyatt Regency in Casablanca on May 12 and 13 2009.
06/03/2009
Morocco - The Casablanca-based call centre Let's Call has chosen Nixxis as its preferred partner to equip its facilities. In a first phase, Nixxis successfully installed 50 call centre positions. The Nixxis solution, provided appropriate answers to all of Let's Call demands with regards to efficiency, user-friendliness and reliability.
Morocco - PHENIX has chosen to equip its brand new facilities in Casablanca with the Nixxis Contact Suite. The installation was a great success thanks to the excellent collaboration and joined efforts of Nixxis and its partner Yellow-Com.
17/02/2009
After a successful first phase – the installation of 220 call center positions – ACCESS CALL CENTER is now increasing its operations with another 150 positions to support business growth.
05/02/2009
After a first successful installation of the Nixxis Solution, Inter Phone recently decided to expand its number of call center positions with 70 seats. Inter Phone is a thriving Algerian call center service provider. Their choice for a solution by Nixxis and the Sunnyphone teams is primarily based on their outstanding knowledge, unparalleled experience and innovation.
02/02/2009
Initially focused on outbound activities, Inter Phone had decided to expand its business with inbound campaigns for third parties. During the first phase of the installation, 70 call center positions were successfully put in place thanks to the combined efforts of Nixxis and its partner Sunnyphone.
15/01/2009
The installation of 220 call center positions was a great success thanks to the excellent collaboration and joined efforts of Nixxis and its partner Sunnyphone.
www.accescallcenter.com
18/12/2008
Nixxis works in partnership with CallCentrix and offers a totally virtual architecture, capable of handling all the channels of communication managed by Splendia simultaneously, without any geographical constraints 24 hours a day, 365 days a year.
www.splendia.com
Risc Group, European leader in outsourced IT services for small and medium-sized companies, has chosen the Nixxis solutions to relocate its Contact Centers (previously operated abroad) in the region of Orleans (France).
www.risc-group.com
28/10/2008
Nixxis , and its partner AtrixCom are present at the Convergences Expo’2008, the second edition of the Call Center and Customer Relation Fair in Tunisia.This fair takes place at the Médina Mediterranea Yasmine Hammamet on October 31 and November 01 and 02 2008.
www.convergencesexpo.com
16/09/2008
Last Friday saw the launch of the renewed HTSE Octopus® Solution™ using the Nixxis Contact Suite as an engine at SSC Contact Centers. The implementation was completed in a record-breaking time. The most important result was a satisfied customer, who based on today’s results is doubling its positive figures per hour thanks to the Octopus®Solution™.
HTSE launched its second engine at the TCD 2008 trade fare at the Utrecht Jaarbeurs in April 2008. Most people present strongly supported the decision to use a second engine, particularly one that is so future-oriented. Fellow-exhibitors and visitors agreed that this could be HTSE’s ticket to the big time.
Of course, adding an extra engine involved a learning curve, which resulted in several months of extra work for the HTSE IT team, but last week the engineers finally got to enjoy their moment of glory: the system was installed within 5 days without any major problems! An unprecedented result that dispelled any of HTSE’s recent doubts about whether or not to continue with its existing engine, which the company had been using since its establishment. The decision was made: from now on HTSE will only supply its Octopus®Solution™ with a Nixxis engine. Many positive arguments lead to this decision: the huge demand for this genuine interaction communication tool, its true scalability, the benefits for contact centres wanting more than just an in- and outbound calling system, tools that make management by supervisors and managers a lot easier, HTSE’s considerable savings in operational management and of course the short implementation period for such a very stable environment, as shown at SSC Contact Centers.
SSC Contact Centers took the risk of being the first to have the Octopus®Solution™ installed with the Nixxis-engine. Many undoubtedly felt such a step was a courageous one. To those who know Jasper Meerding, Director of SSC Contact Centers, it was not such a surprising move: he runs his contact centre entirely differently than most other call and contact centres in The Netherlands. SSC Contact Centers’ objective is to provide facilities for various clients in the most important stages of the marketing process: selling services or products and/or acquiring new clients. The activities of SSC Contact Centers are mainly based on telemarketing, but it is more of a marketing company than a contact centre.
www.ssccontactcenters.nl
09/09/2008
More and more, software applications are being offered on the Belgian market as Software as a Service, meaning another way to work with your software.
Via a browser and the internet you get access to your work environment installed on the infrastructure of a service provider. As a result, you only pay what you use, without investment or other maintenance costs.
With the Software as a Service (SaaS) concept Contact Centers are able to offer to its customers fast and cost-effective implementations, flexibility and responsiveness to peak usage in line with their demands.
Nixxis and its implementation partner HTSE present their achievements in the Benelux.
01/08/2008
Atrix, a Tunis based company delivering services in the Contact centre area, has entered in a distribution agreement with Nixxis. By its local presence, its market knowledge and its implementation and support skills, Atrix will accelerate Nixxis’ commercial efforts and reinforce Nixxis’ ability to deliver a full range of services to its customers in the Maghreb.
Atrix10, rue de Sparte1000 TunisTunisie
Tel.: +33 1 73 03 88 95Fax: +33 1 73 03 88 89
09/05/2008
Tandem Services, a business partner of Nixxis and Scopserv,is presenting a set of solutions covering business telephony, standard call centre and advanced contact centre needs. These solutions have a totally distributed and virtual approach and are based on Scopserv’s IPBX solutions and the Nixxis Contact Suite. The 5th edition of Siccam takes place at the Novotel Casa City Center from May 15 to 17.
05/05/2008
Sting Networks AB is a Swedish company with headquarters in Kista and operations in Sweden, Norway, France, Belgium, Holland, Spain, England and Germany. Sting Networks offers sophisticated VoIP solutions to large companies and Contact Centres interested in migrating to IP-technology and the new opportunities that it brings to the users. Sting Total Contact Centre Solution (Sting TCCS) will incorporate the Nixxis’ Contact Suite functionalities to provide a complete solution with huge flexibility for Contact Centre service delivery and development. The solution combines modularity, flexibility, and functionality to help your business to grow and compete. The solution is available on site and in ASP mode. The billing structure per active agent offers you all flexibility needed and provides you a number of resources in line with your current needs.
For more information visit www.stingnetworks.com
22/04/2008
HTSE is an ASP providing a complete call center solution enabling companies to differentiate themselves with the level of service, functionality and dynamism. HTSE has its headquarters in the Netherlands (Rotterdam), with international offices in Sweden, France and Ireland). HTSE's offering is based on our OCTOPUS® ASP Contact Centre SOLUTION™, an IP-based, feature-rich application which meets the (integration) needs of next generation Contact Centre services. The OCTOPUS® SOLUTION™ is a web-based application based on NIXXIS and enhanced with functionalities and additional features of our own or by third parties. Our partnership with STING Networks (Sweden) brings you the benefits of an interconnection with a worldwide telecom network, and the option to add office telephony for your back office as well.
For more information, visit htse-callcenter-asp.com
Scopserv International Inc, a leading Information Technology company that provides Voice over IP global communication solutions and services, has entered in an OEM agreement with Nixxis. Scopserv is operating worldwide through a network of Distributors and Resellers. This agreement will allow Scopserv to expand its business scope by integrating Nixxis’ outstanding multichannel contact centre functionalities in his product offering.
ScopServ International Inc.417 Boul. BinetteSt-Eustache, QuebecJ7P 5N6 Canada
Phone:+1 514-373-8103 (French)+1 514-448-1559 (English)+1 450-491-3035 (Fax)
For more information visit www.scopserv.com
15/02/2008
SunnyPhone is a French company focusing on delivering telco and multichannel contact centre solutions. By adding local Audit, Consultancy, Integration and Implementation skills, SunnyPhone will reinforce Nixxis’ ability to deliver a full range of services to its French customers.
SunnyPhone72, rue du Faubourg Saint Honoré75008 Paris
Tél. : 0810 224 300Fax : 0810 224 301
For more information visit www.sunnyphone.fr
01/02/2008
As part of its international coverage strategy, Nixxis has opened offices in France. Based in Paris, its local representatives will promote Nixxis’ solutions and deliver assistance to its French Partners and Distributors.
Nixxis FranceBd Haussmann 21 - Etage 2F-75009 Paris
Tel.: +33 1 70 61 23 78Fax: +33 1 77 75 90 95
20/07/2007
Development partners may download the latest HTTP client API. This new release adds templates for handling multiple call appearance. Supported clients include Microsoft Internet Explorer 6 & 7, Firefox 2, Opera 9, Netscape 9 and Safari 2 on operating systems like Microsoft Windows, Linux and Mac OS/X. As with the previous releases, no local component or plug-in is required at all.
29/05/2007
Call Centrix was founded in 2003 and covers its business across Spain and Portugal.The founders of this company have extended experience in "Telecom" and "Contact Centre" solutions.Thanks to this knowledge and understanding of the market developments created by growing "Customer" requirements, Callcentrix has chosen to distribute Nixxis for its visionary approach to "Contact Centres" and "Customer Interaction".
For more information visit www.callcentrix.net
20/04/2007
Conversion of those call lists to CSV files is no longer needed. Import/export options such as data format and columns usage are automatically reused for further call lists updates.The founders of this company have extended experience in "Telecom" and "Contact Centre" solutions.Thanks to this knowledge and understanding of the market developments created by growing "Customer" requirements, Callcentrix has chosen to distribute Nixxis for its visionary approach to "Contact Centres" and "Customer Interaction".
05/01/2007
Microsoft Speech Server is Microsoft’s IVR platform and provides the tools, run-time environment, and core speech and telephony services needed for speech-enabled telephony applications on a single, integrated platform. Microsoft Speech Server reduces the complexity and cost of building, deploying and maintaining DTMF and speech-enabled applications for customer self-service and outbound notification. Contact Centres and businesses use the award-winning platform to automate customer self-service calls, reduce call-center agent time, improve customer satisfaction, add speech capabilities to line-of-business applications and provide access to existing applications from any telephone. Speech Server also enables developers to use the powerful Visual Studio 2005 development environment to cost-effectively build and maintain high-quality DTMF and speech-enabled IVR applications. Broadening voice response application development options for companies, Speech Server 2007 includes full support for SALT and VoiceXML. With the newly included VoiceXML support, customers will be able to write World Wide Web Consortium’s VoiceXML 2.1-compliant applications within Microsoft Visual Studio® 2005 and deploy those applications, or existing VoiceXML 2.1-compliant applications, on Speech Server 2007. Microsoft has also joined the VoiceXML Forum at the Promoter level. Speech Server 2007 also introduces a powerful Microsoft .NET Framework-based application programming interface (API) for low-level access to core Speech Server functionalities. Companies can build applications on the Speech Server API using widely known programming languages such as JavaScript and C#, reducing time and development cost.
26/12/2006
Asterisk is the most popular and extensible open source telephone system in the world, offering flexibility, functionality and features not available in advanced, high cost proprietary business systems. Asterisk is a complete IP telephony platform for business, and can be downloaded for free.