The VoIP enabled Nixxis Contact Centre solution provides all features used in a traditional environment. Inbound calls, manual-power-progressive and predictive dialling, e-mail, chat, text messaging, IVR and Multimedia recording are available in the solution but where traditional products usually fail,our solutions focus on reaching business targets and customer satisfaction. This is one of our major differentiators.
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From On-site solutions to a full decentralised Multichannel Hosted solution.
In addition to typical On-site implementation Nixxis and his business partners offer their solutions in a “Hosted mode”. This offers secure, cost effective and flexible solutions to control operational expenses.
A company’ success depends on its speed of response, its ability to use relevant customer information at the right time, and the speed at which interaction channels are integrated throughout the entire organisation. A high performance company tends to become one large Interaction centre.