Dynafix group helps companies that need flow managing advice (time, quality, security) related to the after-sales service of high technology products. In order to achieve these goals better, Dynafix has established a very demanding project specification to integrate their contact center and support essential elements such as: A multimedia approach including, voice,...
Learn More...Aterno is a company from the Alsace reputed in the whole of France as well as in several European countries for its electric heaters and its high density ceramic bricks (Kalith®). Aterno manufactures, commercializes and installs its products. Aterno worked with a solution that took all management of these operations into account. In order to be even more efficient,...
Learn More...Mediacall is the subsidiary of an internationally active telecom group. Mediacall manages Mediaserve’s incoming and outbound calls, telephony provider and digital television (Reunion, Guadeloupe, Guyana, Martinique, St. Martin Island). Mediacall chose Nixxis to manage a flow of several thousand calls a day. Nixxis placed the media gateway in Reunion and in Guadeloupe....
Learn More...Exelcia office, which specializes in cost reducing, equipped its prospection and appointment scheduling service with the Nixxis Contact Suite solution. Sunnyphone officiated as an integrator. This platform has telecom advisors in outgoing and incoming calls with a rebound of automatic sheets and smart call distribution for portfolio managers. This service is responsible...
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