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About Nixxis:

Nixxis is the leading software publisher of contact center and customer interaction solutions. Our advanced Nixxis Contact Suite has proven its reliability on all 5 continents with the highest productivity in the market. Nixxis is active in 30 countries with growth of 20% in 2017 and has a world class recognized professional service that help and support its customers around the clock.

Nixxis offers the following challenging job opportunities in a dynamic, international and professional environment:

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About Position:

We are looking for a great Technical Product Manager to reinforce our product deployment team.

The Technical Product Manager is a key member in the Product-to-Customer interface function. You will be responsible for assisting in managing how our customers experience our solutions, developing detailed technical requirements and completing functional specifications. You will interface both with our sales force and our distribution partners as with the product engineering team to ensure features you have defined are developed, tested, and deployed to specification. You will also support roadmap planning and provide technical expertise to assist with long-term customer conversations around our solutions. You must possess a unique blend of business and technical savvy with incredible attention to detail, foresight and the drive to make your vision a reality.

Scope of Position:

• Work closely with our customers and product engineering team to scope requirements, plan releases, and commit features using agile development methodologies

• The position requires the ability to coordinate with business and customer stakeholders to deliver features on time within the product release schedules

• Write functional specifications including requirements and detailed user cases and storyboards for new product features

• Work with management to define new market opportunities for the product in the form of Market Requirements Documents, build business cases, and have the ability to translate those needs into an actionable project plan from conception through launch

• Work closely with marketing team to effectively communicate upcoming releases (what, when, how to use) to internal and external teams (end users, channel partners, internal support teams)

• Provide leadership across the organization on strategy and direction

Requirements:

• A solid understanding of how call center business and operations, design, and technology come together to create a compelling user experience

• A proven track record of delivering against complex objectives

• Experience defining product requirements based on a wide range of inputs, both quantitative and qualitative

• Very good written and oral communication skills; comfortable presenting ideas and concepts

• Ability to multitask and effectively prioritize critical tasks and conflicting requirements

• Ability to work independently and proactively

• Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment

• Excellent project management, organizational and analytical skills

• Fully bilingual in French and English

• This position requires to travel up to 50% of your time

• You can be based in Belgium, France or anywhere where you have easy access to those markets

Experience:

• 3-5 years of experience in a leading technical role

• Preferably, 3-5 years of experience in the call center industry

Education:

Bachelor degree or equivalent in IT

Application:

Please send your CV and Motivation Letter to the following email address: work@nixxis.com.


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Scope of Position:

• Provide support and assistance to customers using the software

• Identify and diagnose malfunctions, failures, defects of equipment and/or system bug

• Plan and coordinate work and/or on-site interventions (maintenance, servicing and/or installation of hardware, tools, equipment, systems ...) and training needs

• Monitoring the performance of work and/or solving specific problems

• Planning and undertaking scheduled maintenance upgrades

Requirements:

• General knowledge of basic IT: Windows / Linux: Installation and Setup. Network: IP routing, firewall. MS SQL server: database queries, installation

• Knowledge of Asterisk, SIP or a programming language is an asset

• Communicative

• Good customer service mindset

• Good self-learning ability, curiosity

• Good organizational skills

• Flexible and available

• Capable of working well under pressure

• Fully bilingual in French and English, Dutch is desirable

• Good attention to detail, including grammar and spelling

Education:

Bachelor degree or equivalent in IT

Application:

Please send your CV and Motivation Letter to the following email address: work@nixxis.com.