In our fast moving markets customers are becoming increasingly demanding while the number of communication channels is growing. Furthermore the underlying technology evolves at a very fast pace while organisations request new and innovative approaches.
This is why, in 2006, an enthusiastic team of business and technology experts, with each minimum 10 years of experience in the contact centre area, decided to found Nixxis, and develop the innovative Nixxis Interaction Engine. The architecture is based on full IP (SIP) and open standards and is providing all features used in a traditional environment.
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Nixxis was created in 2006 and is specialized in Client Relation services thanks to the high added value software package it offers with innovating solutions and performances for call- and contact centers as well as the emerging “Client Interaction” market.
Our society is constantly changing and so are behavior patterns and mentalities. The customers we all are in our lives have fundamentally changed. We use an increasing number of media to communicate, but just think how this will affect the generations to come. As customers, we have become far more demanding and no longer accept or tolerate frustration. Any company today that wishes to remain competitive must take these developments into account and put communication systems and procedures in place, which can handle these new aspects of our society and which allow the customer to feel recognized as such.