Your Challenges

Banks and insurance companies, as the rest of the financial sector, are undergoing a tsunami of changes posing a number of new challenges:

  • Internet banking reducing switching barriers and increasing product commoditization
  • Ever-changing product portfolios
  • Revenue generation in a marketing-hostile environment
  • Maximizing operating margins under continuous price pressure and OPEX increase
  • Managing compliance in the post-scandal era
  • Business security management and scamming risks

These business challenges have created function-specific challenges for contact centers and customer service organizations in this service-intensive sector. We think addressing those challenges is imperatives and can be turned into opportunities for market leadership.

Our Solutions

Integrated Workflow: Nixxis Interaction Engine ensures that enterprise resources, virtual call center capabilities, and internal business processes are integrated with real-time task prioritization.

Virtualization: Creates virtual call centers that allows distributed customer service and branch agents to work as a single team.

Blended Interactions: Optimizes customer service agents’ time by blending inbound service calls, outbound sales calls, email, and chat; for example, switch agents and bank branch employees to outbound calls, email, and chat when inbound call and bank branch activity are low.

Profit based routing: Nixxis PBR route your most profitable customers and their information to the most suitable resources in order to increase your profit margin.

Team Overflow: Makes sure that your customers are always talking to any available agents to strengthen customer relationships with better human based communications using the channel of the customer's choice.

Multi-Channel Conversations: Creates seamless conversations with customers across time and channels, including website, branch office, phone call, mobile application or social media's.