The Nixxis monitoring services allow for monitoring of all hardware and software components within the Nixxis platform.
Thanks to the web-interface as well as the alert notification, a technical support person has all the information he needs to detect, analyze and react on both growth as well as technical issues.
The service can monitor a range of hardware items ranging from CPU load and memory usage to disk and fan activity.
From a software point of view, the service monitors the availability of the different services as well as their performance. The services can also monitor operational values such as call volume so that hardware decisions can be based on this.
Not only does the monitoring service allow to monitor servers, but it also checks network equipment and connectivity. Monitoring of these types of services is done through SNMP while full featured monitoring on servers can be done through either SNMP or by installing a monitoring client.
The monitoring client also allows for additional features like remote command execution based on received triggers. Furthermore, the client offers passive monitoring in situations where full access to the server might not be available.
In this case, the monitoring client reports its data back to the monitoring server as well as reconfigures itself based on changes request through the main server.
As the service is fully web-based, access to the monitoring can be allowed from any type of workstation and different user levels are available to allow different types of access groups.
Triggers and alerts can be acknowledged to notify fellow support people that an action is being taken as well as servers/services can be put into maintenance mode to avoid notifications when work is performed.
The monitoring service can send out alert notifications for different types of media such as email, sms, etc. But the service also offers a powerful remote command execution to allow for automated repairs of a system.
SLA monitoring as well as historical views of (performance) data is of course fully integrated into this system.
Thanks to this monitoring service, Nixxis and its partners are able to react quickly on issues as well as pro-actively avoid issues or take measures against unexpected growth , etc.