Nixxis Contact Suite


Feature Starter Professional Enterprise Unlimited
Vocal Portal (IVR)
Recording 30 Days Standard* 30 Days Standard* 1 Year Standard*
Screen-Pop (CRM, ERP, etc…)
Callscripter™ scripting tool
Multiple Simultaneous Sessions
Admin Account
Supervisor Account
eMail & (Web)Chat channels
eSocial Media channels**
Inbound
Multiple Inbound DID
Group & Skills based routing
Profit based routing
Queue & Team Overflow
Call-back IVR
Outbound
Standard Dialler
Predictive Dialler
Multiple Outbound CLID
Multi-Outbound Campaigns
Advanced Call-back Rules
Advanced Features
Multiple Agenda Management
Multi-Wave campaigns
Custom Reporting
Custom CRM/ERP integration
Custom Telecom integration

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* Extended Recording & Statistics options available.
** Facebook, Twitter, Linkedin, Google+