Your Challenges

If your industry is not listed above, but your customers are consumers or businesses and that a number of interactions are necessary between your company and your customers, there are high chances that you will be facing these types of challenges:

  • Serve your customer ""First time right""
  • Integrate several data sources to document the interaction
  • Make sure you manage quality and productivity of your people
  • Interact with your customers via different channels
  • Managing peak of traffic in seasonal or crisis period.
  • Produce extensive management reports

Our workflow oriented solutions definitely help you in making sure you keep your costs under control while delighting your customers with service oriented interactions. You need hepl in your specific challenges? Call us, our people would be please to help.

Our Solutions

Some industry exclusivities:

Profit based routing: Nixxis PBR routes dynamically your most profitable customers contacts and their information to the most suitable resources when time waiting in the queue influences your profit margin.

24/7 Virtual contact centre: Creates virtual call centres that allows distributed sites to work as one single team and eventually over various time zone (Asia, Europe & America's for 24/7 service).

Blended Interactions: Optimizes your customer service agents’ time by blending inbound service calls, outbound sales calls, email, and chat; for example, switch agents to outbound calls, email, and chat when inbound call activity are low.

Team Overflow: Makes sure that your customers are always talking to any available agents to strengthen customer relationships with better human based communications using the channel of the customer's choice.

Multi-Channel Conversations: Creates seamless conversations with customers across time and channels, including website, branch office, phone call, mobile application or social media's.

Multi-Wave campaigns: Allows a campaign created out of several activities (inbound calls, emails, other outbound activities) to interact in combination between each other and impact on the status of the contact by creating a condition by which that contact should be added or removed from the call list. This global contact activity file allows the combination of activities resulting in a global analysis and reporting.