The whole approach of the system’s administration is business oriented. The administration module enables you to build business campaigns. Those campaigns consist of a number of business related activities.
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The complete set of quantitative monitoring tools checks if the operation respects the defined Service Levels, and notifies the supervisors and contact centre managers if this is not the case by user definable alerts.
Next to traditional quantitative supervision, a modern supervision tool should also monitor the business results.
A supervisor can also perform quality monitoring actions on the events as they occur.
The Nixxis Multimedia Agent interface enables the agent to deal with different contacts simultaneously. The agent handle several voice, chat or e-mail sessions and freely switch between these sessions.
The interface provides a set of toolbars at his disposal in order to handle his multimedia activities.
The Nixxis interaction engine keeps track of all events that are occurring on the engine. It maintains a historical database with all information on what agents are doing and on what is happening with the different communications as they occur, using an open data model.
The Nixxis Interaction Engine contains recording functionalities that can be initiated by the agent, a supervisor, the script, at random or by default.
The Nixxis monitoring services allow for monitoring of all hardware components within the Nixxis platform.
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The Nixxis scripting tools offers an intuitive development of interaction guides, user defined nodes and reusable composite nodes.
The Nixxis Interactive Video Voice Response solution extending traditional IVR applications with Visual Contents and Communications
Video collaboration can enhance existing legacy applications such as customer support, pre/paid card information systems, legal dating, adult contents and more.