The Nixxis Contact Express solution is complete call center platform offering all functionality to operate your single site call center activities.
Read moreThe whole approach of the system’s administration is business oriented. The administration module enables you to build business campaigns. Those campaigns consist of a number of business related activities.
Read moreThe complete set of quantitative monitoring tools checks if the operation respects the defined Service Levels, and notifies the supervisors and contact centre managers if this is not the case by user definable alerts.
Next to traditional quantitative supervision, a modern supervision tool should also monitor the business results.
Read moreNixxis Interaction Engine keeps track of all events that are occurring on the engine.
It maintains a historical database with all information on what agents are doing and on what is happening with the different communications as they occur, using an open data model.
Read moreThe Nixxis scripting tools offers an intuitive development of interaction guides, user defined nodes and reusable composite nodes.
Read moreThe Nixxis Contact Express engine allow you to create skilled based routing inbound call campaigns. The skills defined on agent level and the required skills defined on campaign level are matched in the ACD algorithm to ensure that the most appropriate agents gets the call.
Read moreFor the predictive mode the user can indicate the maximum abandoned rate that is allowed on the campaign. The dialer will never go over that maximum. If it is at risk to go over it the dialer will automatically slow down.
Read moreNeed for 1 of the features of the full Nixxis Contact Suite? No worry, the Nixxis Contact Express solution can be upgraded to the Nixxis Contact Suite without any loss of information.
Read more