The Nixxis Contact Express solution is complete call center platform offering all functionality to operate your single site call center activities.
It has been designed to enable easy and fast implementation of your different campaigns. A set of wizards will help you setting up the different operational aspects. Campaigns can have an inbound and outbound nature.
It also offers a set of tools to monitor your activities: the Supervisor tool allows you to have a real time view on your operations, including the possibility to listen into a conversation and including the possibility to start recording a conversation. Using the Recording tool you are able to make queries on the recorded conversations and to listen to the selected calls.
Next to the real time monitoring the reporting environment enables you to report on campaign and agent results.
Nixxis Contact Express is the answer for operational people that want to manage call center operations without being technical specialist!
