Nixxis Interaction Engine keeps track of all events that are occurring on the engine.
It maintains a production database with all information on what agents are doing and on what is happening with the different communications as they occur.
Next to the production database, data is synchronized towards a historical database. This historical database is the source for the reporting engine.
These reports cover both the operational aspects and the business results of your operations. No heavy reports are extracted straight from the main production database. This is avoided to ensure performance on the main system.
A set of predefined standard reports is provided.
Export facilities are available in different formats (.xls, .pdf, etc.).
