The whole approach of the system’s administration is business oriented. The administration module enables you to build business campaigns. Those campaigns consist of a number of business related activities.
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The complete set of quantitative monitoring tools checks if the operation respects the defined Service Levels, and notifies the supervisors and contact centre managers if this is not the case by user definable alerts.
Next to traditional quantitative supervision, a modern supervision tool should also monitor the business results.
Read moreThe Nixxis Multimedia Agent interface enables the agent to deal with different contacts simultaneously. The agent handle several voice, chat or e-mail sessions and freely switch between these sessions.
The interface provides a set of toolbars at his disposal in order to handle his multimedia activities.
Read moreRather than a traditional automatic call distributor, the Nixxis interaction Engine serves as a flexible automatic interaction distributor for phone calls, e-mails, sms and fax.
Agents are team members.
Read moreThe Nixxis outbound dialler can initiate the calls using following dialling modes…
Read moreNixxis Interaction Engine keeps track of all events that are occurring on the engine.
It maintains a historical database with all information on what agents are doing and on what is happening with the different communications as they occur, using an open data model.
Read moreThe Nixxis Interaction Engine contains recording functionalities that can be initiated by the agent, a supervisor, the script, at random or by default.
Read moreThe Nixxis monitoring services allow for monitoring of all hardware components within the Nixxis platform.
Read moreOver the years routing strategies have been developed to improve productivity and quality of call centre operations in a structured way.
Productivity is improved by routing incoming calls to the longest available agent, while quality is improved by routing incoming calls to that agent who has the best profile to answer the call from a knowledge perspective
Read moreThe Nixxis scripting tools offers an intuitive development of interaction guides, user defined nodes and reusable composite nodes.
Read moreNixxis offers a complete range of latest-generation interactive voice response servers, capable of advanced functions such as voice synthesis and voice recognition.
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