A lot of call centres have been confronted with the following dilemma: The built-in scripting tool for their call centre solution is too complex for non-IT people and does not allow trained IT people to create scripts with all the complexity that they would like to use.
This is why Nixxis has created 2 scripting environments: an integrated scripting tool for non-IT people and a complete set of templates built in Microsoft Visual Studio for advanced IT staff.
The Visual Studio tools offer the advanced IT staff the capability of extending the standard templates to suit their needs.
The built-in scripting tool has direct access to the campaign and activity definitions as they are defined using the standard Nixxis Administrator.
All database fields and campaign qualifications are available in the scripting environment:no need to change the script when an additional qualification is defined on the campaign level!
In addition, the complete set of appointment scheduling functionality needs only to be configured in the Nixxis Administrator. The script will automatically recover all definitions and will take all administrator modifications into account without having to modify the script.
The Visual Studio Templates allow developers to program complete programs without having to integrate the Nixxis features campaign per campaign. The different libraries can be easily used and re-used for different campaigns.
Nixxis provides its customers with sophisticated scripting tools, which allow them to choose the best suited functionality, whether for the advanced computer user or for users who have little understanding of computer technology.
