Nixxis Agent Interface

 

The agent interface enables the agent to deal with different contacts simultaneously.

The agent handle several voice, chat or e-mail sessions and freely switch between these sessions.

The interface provides a set of toolbars at his disposal in order to handle his multimedia activities:

  • Initiate a call
  • Transfer a call
  • Put a call in conference
  • Hang up
  • Record a conversation
  • Put a call on hold
  • End the wrap up mode
  • Get in pause
  • Send a sms
  • Start a chat session
  • Handle an incoming mail
  • ...

The status of the current contacts is presented to the agent in an intuitive way. Moreover, the agent will dispose of both contact related information and the history of previous contacts.

Nixxis provides an agent toolbar using all those functions without any integration with the existing agent user interface. This toolbar can be modified, every agent can change it as he wishes.

The agent interface gives access to scripting tools, software packages or bespoke applications. Where integration is needed, a set of API’s is available in order to integrate those buttons with the existing agent’s user interface.

The agent interface is available in two versions:

  • Thin client, without deployment
  • Fat client, with a one-click deployement, when needed to cover integration needs with other applications.



See our short demo



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