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Professional Services
Our Professional Services staff includes
• Ad interim managers, Operation managers, team leaders, supervisors
• Functional analysts with expertise in specific business verticals
• Trained and certified project managers
• Technical analysts
• Best-practices consultants
Implementation Services
Nixxis provides comprehensive offerings that help businesses achieve organizational objectives in a rapid timeframe. State-of-the-art project implementation methodology ensures every deployment is successful. This dynamic methodology is the cornerstone for providing a proven and repeatable process to comprehend complex or simple deployments.
Service Support
We support our customers, integrators and distributors with a service desk that functions as a Single Point of Contact for all user questions and request for support.
Through an accurate Incident Management every request is logged and the customer receives a unique ticket. The goal is to restore the service level as soon as possible while minimising the adverse impact for the business. Our customers get proactive regular updates on the status of their request. Customers have access to our web based helpdesk tool.
Thanks to a Configuration Management our helpdesk possesses all the necessary information about every configuration item that is installed or used by the customers. This speeds up the resolution times in case of incidents.
Through an accurate Problem Management we can identify the root cause of problems. We don't hesitate to update our customers with the known errors with identification of workarounds and planning. We proactively implement resolutions that prevent incidents from affecting the live service.
To meet inevitable and continuous evolution of needs, new features are regularly added and platforms modified to increase levels of performance, security,etc... We have a clear Change Management policy that guarantees successful implementation of changes.
Our Release Management ensures that only tested, accepted and documented applications are implemented in our hosted data centres or at our customer’s site.
ITIL service organisation
Nixxis offers process consultancy how to organise your helpdesk to meet best practices according to the international ITIL de facto standard. We offer the following services:
- Perform quick scans to evaluate existing IT processes that run through your helpdesk, and organise work shops for setting up improvement tracks
- Organise workshops to define the role of IT vision and strategy resulting in an IT business plan or IT governance plan
- Provide result oriented improvement tracks, like the organisation of ITIL-concepts, establish better communication lines between IT and business, engineer better separation between first and second line, introduce change management procedures,
- Define IT organisation models, define job descriptions and responsibilities for Service Management process owners.
- Measure the efficiency of existing IT-processes.
- Establish IT standards, such as software standards for improving software maintainability.
- Set up Service Level Agreements and Operational Level Agreements