Nixxis Multimedia Approach

Communication channels have evolved extremely fast. From the traditional letter and telephone calls, over e-mail and text messaging, to web self-service, MMS, videophone and more to follow, undoubtedly even faster. The new generations will drive us towards increasing use of these new channels.
Not being able to respond to customers in a positive, flexible and efficient way, will lead to a substantial loss of (potential) business and market share.

Customers are becoming ever more demanding. They initiate contact through their preferred communication channel, demand responsive service and consistent answers through the channel of their choice. A customer’s impression of your company is less and less influenced by corporate advertisement but more and more by his experience with the availability and the quality of the company’s interaction channels;

That’s why Nixxis has developed the Nixxis Multimedia Centre.

The solution is available for private deployment (intranet) or in ASP mode in hosted carrier class data centres.

Based on IP-technology and open interfaces, the Nixxis Interaction Engine is designed to function in a truly distributed and virtual mode, offering unmatched productivity, flexibility and security and turns the Call Center into a virtual IP Interaction Center.The complete web browsed solution allows easy deployment of home workers and new sites. Agents, authorized supervisors and administrators can have access through simple IP connections.

Inbound calls, predictive-, progressive-, power- and manual dialling, email, chat, text messaging, IVR and multimedia recording are available in the solution. Companies, individual sites or departments have access to the most suitable contact centre functionalities. Reporting and administration contain the real time and historical information of the results throughout all the communication channels.

top