Nixxis Dialler

The Nixxis outbound dialler can initiate the calls using following dialling modes:
  • Manual Dialling
  • Preview Dialling
  • Progressive Dialling
  • Power Dialling
  • Restricted Power Dialling
  • Predictive Dialling
  • Call backs only
  • Automated Multi-channel Interactions (voice,email, sms ...)

Multiple Simultaneous Call List Dialling

Features offered by Nixxis’ outbound management include Multiple Simultaneous Call List Dialling. The outbound dialler can analyse all call lists and pass the communication to the appropriate agent with the appropriate script pop-up or agent interface.

Agents may participate in several simultaneous outbound campaigns. This is certainly interesting when the end of call lists is reached and productivity is going down. The outbound dialler can merge call lists and will pass the communication onto the appropriate agent with pop-up of script or other agent interface.
This makes it possible to deal with all end of list call backs while reaching the objectives without impacting the productivity.

Intelligent end of call list management

Nixxis uses Dynamic call list filtering in order to improve the efficiency of your outbound activities.

Global Analysis and Reporting

Call lists are not static files assigned to a specific calling activity. All activities of a business campaign use a common contacts file. The call lists use subsets of that contact file depending on defined criteria. The notion of multi-wave campaigns allows other activities (inbound calls, emails, other outbound activities) to impact the status of the contact and create a condition by which that contact should be added or removed from the call list.
This global contact file allows combining activities resulting in a global analysis and reporting.

Intelligent Callee / Destination selection

In case of multiple phone numbers are available, the dialler will choose the most appropriate, Agents can be distributed over several sites. The dialler looks for optimal benefit taking into account the agents’ locations, agents’ cost, transfer costs and potential profit of the foreseen communication. The Nixxis’ solution is truly virtual.

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