Nixxis Recording

The Nixxis Interaction Engine contains recording functionalities that can be initiated by the agent, a supervisor, the script, at random or by default.
Recording can encompass the complete conversation or can be activated on demand, at certain moment in the conversation or can be rule based, triggered by certain events.
A way of recording consists in automatically recording all conversations, leaving the agent the choice to save it if appropriate. This allows keeping track of complete conversations even if an agent decides it is worth recording during the conversation.
Both voice and data can be recorded.
Milestones can be inserted, allowing skipping to the relevant part of the recording.

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