Workforce Management
Performance Management Facilitate and personalize employee experiences. Provide with with a community and a unified platform of communication. Identify agents key skills and nurture them
Performance Management Facilitate and personalize employee experiences. Provide with with a community and a unified platform of communication. Identify agents key skills and nurture them
One-clic report generation All of your reports are available at the click of a mouse to make sure you can get the information you need
Chat Bots and Voice Bots Let chat bots and voice bots handles non complex issues and direct the most complex conversations towards an agents if
Inbound and Outbound Calls Manage your calls on a single platform with intelligent profiling and segmentation. Divert calls towards the required agents via our predictive
Preview Dialing In preview dialing, the dialer does not generate dial requests but rather “popup requests”. In that configuration, the agent receives the customer record
Seamless inbound Delivery Personalize your customer journey by connecting them to the right agents across unified communication channels anywhere around the world. Transform your customer