Solution for inbound interactions

Solution for inbound interactions

Solution for outbound interactions

Solution for outbound interactions

Solution for inbound and outbound interactions

Solution for blended interactions



Solution for inbound interactions

Solution for inbound interactions

Having a professional customer service to handle inbound interactions is indispensable. Integral part of the strategy, it is directly involved in the quality and therefore in the image of your company.


voiceportal and IVR

Voice portal/IVR


The interactive voice portal saves time by routing your calls to the right department and increases first call resolution.
call center reporting

Real time reporting


Analyze your performances in real time and act according to your KPI’s.


inboud call center ACD

Inbound ACD


Choose a routing based on team, skills or profit and respect the most demanding SLA’s thanks to queue and team overflow.
call center recording

Recording

Find, check, analyze and rate communications with the Nixxis recording function.


cloud call center

Nixxis Cloud

Discover the benefits of Nixxis cloud;
speed, economy, flexibility and security
call center administrator

Administration


The administration user interface will allow you to easily create your campaigns, activities, agents, teams, waiting queues and to adapt all parameters.


call center scripting tool

Scripting

Collect your customer’s information by guiding your agents and saving their time with a prepared response form.

call center supervisor

Supervision


Monitor the performances of your company. Listen to your agents in communication and intervene to help, coach or advice.


call center real time monitoring

Monitoring

Keep an eye on all hardware and software components within the Nixxis platform thanks to the web-interface and the alert notifications.

call center supervisor

Multimedia Agent


The multimedia interface allows agents to handle multiple voices, chats, emails or social media interactions and switch freely between them.


call center and salesforce.com

CRM – Salesforce.com


Maximize your efficiency by updating customer information’s directly in your CRM avoiding data loss, mistakes, duplications and synchronizations.
call center callback

Callbacks


Attractive when the agent works in blending mode and a significant flow of inbound calls prevents dialing callbacks in due time.



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solution for outbound communications

Solution for outbound interactions


call center power dialer

Power dialler


Take advantage of the many dial options managing relative and absolute abandon rates in accordance with all current legislation.
call center reporting

Real time reporting


Analyze your performances in real time and act according to your KPI’s.


carriers for call center

Carriers


Change your service provider on the fly and choose them according to any preferential rates criteria.
call center recording

Recording

Find, check, analyze and rate communications with the Nixxis recording function.


call center scripting tool

Scripting

Collect your customer’s information by guiding your agents and saving their time with a prepared response form.

call center administrator

Administration


The administration user interface will allow you to easily create your campaigns, activities, agents, teams, waiting queues and to adapt all parameters.


call center real time monitoring

Monitoring

Keep an eye on all hardware and software components within the Nixxis platform thanks to the web-interface and the alert notifications.

call center supervisor

Supervision


Monitor the performances of your company. Listen to your agents in communication and intervene to help, coach or advice.


call center and salesforce.com

CRM – Salesforce.com

Maximize your efficiency by updating customer information’s directly in your CRM avoiding data loss, mistakes, duplications and synchronizations.

call center supervisor

Multimedia Agent


The multimedia interface allows agents to handle multiple voices, chats, emails or social media interactions and switch freely between them.


call center automated tasks

Automated tasks

Switch automatically a prospect from one activity to another depending on qualification data’s.
A huge time saver.

cloud call center

Nixxis Cloud

Discover the benefits of Nixxis cloud;
speed, economy, flexibility and security


Request a quote
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solution for inbound and outbound call center

Solution for inbound and outbound interactions


voiceportal and IVR

Voice portal/IVR


The interactive voice portal saves time by routing your calls to the right department and increases first call resolution.
call center reporting

Real time reporting


Analyze your performances in real time and act according to your KPI’s.


inboud call center ACD

Inbound ACD


Choose a routing based on team, skills or profit and respect the most demanding SLA’s thanks to queue and team overflow.
call center recording

Recording

Find, check, analyze and rate communications with the Nixxis recording function.


cloud call center

Nixxis Cloud

Discover the benefits of Nixxis cloud;
speed, economy, flexibility and security
call center administrator

Administration


The administration user interface will allow you to easily create your campaigns, activities, agents, teams, waiting queues and to adapt all parameters.


call center blending campaigns

Blending

Boost productivity of your agents by blending multiple inbound and outbound campaigns from real multimedia queues.

call center supervisor

Supervision


Monitor the performances of your company. Listen to your agents in communication and intervene to help, coach or advice.


call center scripting tool

Scripting

Collect your customer’s information by guiding your agents and saving their time with a prepared response form.

call center supervisor

Multimedia Agent


The multimedia interface allows agents to handle multiple voices, chats, emails or social media interactions and switch freely between them.


call center real time monitoring

Monitoring

Keep an eye on all hardware and software components within the Nixxis platform thanks to the web-interface and the alert notifications.

call center callback

Callbacks


Attractive when the agent works in blending mode and a significant flow of inbound calls prevents dialing callbacks in due time.



Request a quote
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