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CX NEWS🧐 – Call Center Customer Experience Best Practices: Get your CX through the roof in 2023 with actionable Insights  

January 11, 2023 No Comments

The 2023 Customer wears Prada  The astrological sign of the 2023 customer could as well be lazyness. Overdosed with ads on all channels and information

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🎓MASTER THE BASICS: Call Center Hosting: Cloud VS On-premise VS Hybrid Cloud, Make the best choice! 🤔

January 9, 2023 No Comments

Which type of data storage is best for your Call Center Solution: cloud or on premise? We are here to help you understand both and

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🎓 MASTER THE BASICS: Contact Center Definitions

December 20, 2022 No Comments

Discover all the attractive contact center definitions:  Abandonment   Abandonment refers to the incoming calls that are ended by the initiating customer before they an agent

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Finally, the 3 most actionable call center KPIs 🤓   

December 5, 2022 No Comments

This article will not be about the listing of the KPIs within call centers because you probably already know them all. Today’s article is based

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😱 Avoiding the worst in outbound telesales: Everything you need to know to not be blacklisted 

August 26, 2022 No Comments

Regionalization and round-robin: everything you need to know to not end up on the blacklist of telephone operators when doing outbound telesales:   Don’t end up

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 🤖 Chatbot: Everything you need to know, the good, the bad and the ugly 

August 16, 2022 No Comments

When it comes to chatbot, two schools are in competition:   – Those who say that the chatbot smoothens customer experience – And those who say it

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🎓MASTER THE BASICS: multichannel to omnichannel contact center solution

July 26, 2022 No Comments

I guess you already experienced buying something out of the internet, the item arrives damaged, and then you try to contact the customer service by

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Want to know what is a contact center solution? Read this.

July 10, 2022 No Comments

To get straight to the point, a contact center solution will give you a 360-degree view of your customer interactions so you can interact with

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The 5 major trends in contact center technology in 2022

March 7, 2022 No Comments

Since the beginning of the covid 19 pandemic, contact centres have experienced strong trends toward a teleworking model (long term 50% of all agents would be working

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WhatsApp for Business is moving towards “conversation-based pricing”

December 30, 2021 No Comments

This is news that went unnoticed but it’s finally official: On February 1, 2022, WhatsApp changes its billing method from a billing based on sending

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