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Since the beginning of the covid 19 pandemic, contact centres have experienced strong trends toward a teleworking model (long term 50% of all agents would be working
This is news that went unnoticed but it’s finally official: On February 1, 2022, WhatsApp changes its billing method from a billing based on sending
An Interactive Voice Response (IVR) is a telephony technology that will interact with your customers during a call to put them in touch with the
Voice over Internet Protocol (VoIP) has been at the center of every single interaction since its inception into the world of contact centers. VoIP transmits data from
Over the past 2 years, with the corona virus pandemic, most businesses have changed their approach for the sake of survival. One of the first
There are important factors to take into consideration when considering on-premise vs cloud based call center solutions. Here is what you need to know
It is undeniable that CRM softwares today form an integral part in the contact center DNA. It has definitely re-engineered the way business is done
Available market tools allow contact centers to roll out their call strategy with varying degrees of efficiency. But which is the best? Is it the
Have you ever contacted a list of people who do not pick up despite several attempts? How can you avoid this? To cope with the
The customer experience is subject to constant change. Indeed, increasingly connected consumers have adopted new ways of communication. Companies must adapt to these changes. Here
