The 2023 Customer wears Prada The astrological sign of the 2023 customer could as well be lazyness. Overdosed with ads on all channels and information
Which type of data storage is best for your Call Center Solution: cloud or on premise? We are here to help you understand both and
Discover all the attractive contact center definitions: Abandonment Abandonment refers to the incoming calls that are ended by the initiating customer before they an agent
This article will not be about the listing of the KPIs within call centers because you probably already know them all. Today’s article is based
Regionalization and round-robin: everything you need to know to not end up on the blacklist of telephone operators when doing outbound telesales: Don’t end up
When it comes to chatbot, two schools are in competition: – Those who say that the chatbot smoothens customer experience – And those who say it
I guess you already experienced buying something out of the internet, the item arrives damaged, and then you try to contact the customer service by
To get straight to the point, a contact center solution will give you a 360-degree view of your customer interactions so you can interact with
Since the beginning of the covid 19 pandemic, contact centres have experienced strong trends toward a teleworking model (long term 50% of all agents would be working
This is news that went unnoticed but it’s finally official: On February 1, 2022, WhatsApp changes its billing method from a billing based on sending
