This article will not be about the listing of the KPIs within call centers because you probably already know them all. Today’s article is based
Regionalization and round-robin: everything you need to know to not end up on the blacklist of telephone operators when doing outbound telesales: Don’t end up
To get straight to the point, a contact center solution will give you a 360-degree view of your customer interactions so you can interact with
Since the beginning of the covid 19 pandemic, contact centres have experienced strong trends toward a teleworking model (long term 50% of all agents would be working
Available market tools allow contact centers to roll out their call strategy with varying degrees of efficiency. But which is the best? Is it the
Have you ever contacted a list of people who do not pick up despite several attempts? How can you avoid this? To cope with the
