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Finally, the 3 most actionable call center KPIs 🤓   

5 December 2022 No Comments

This article will not be about the listing of the KPIs within call centers because you probably already know them all. Today’s article is based

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😱 Avoiding the worst in outbound telesales: Everything you need to know to not be blacklisted 

26 August 2022 No Comments

Regionalization and round-robin: everything you need to know to not end up on the blacklist of telephone operators when doing outbound telesales:   Don’t end up

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Want to know what is a contact center solution? Read this.

10 July 2022 No Comments

To get straight to the point, a contact center solution will give you a 360-degree view of your customer interactions so you can interact with

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The 5 major trends in contact center technology in 2022

7 March 2022 No Comments

Since the beginning of the covid 19 pandemic, contact centres have experienced strong trends toward a teleworking model (long term 50% of all agents would be working

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Calling strategies: 6 tips to get it right

16 June 2021 No Comments

Available market tools allow contact centers to roll out their call strategy with varying degrees of efficiency. But which is the best? Is it the

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Customer database segmentation: a priority for any contact centers

2 June 2021 No Comments

Have you ever contacted a list of people who do not pick up despite several attempts?  How can you avoid this? To cope with the

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Nixxis is a market leader in contact centre solutions that is universally recognized for its reliability of operation, the range of its functionalities and the performances it achieves for the professionals who use it Jasa PBN

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