Nixxis Contact Suite
Financial Services
Journey, not transactions: Make your customers feel valued with Nixxis Contact Suite
Customer experience in banking and financial services is fast becoming the best way to differentiate yourself from the competition. We know that financial services providers could expect to see a 27.5% growth rate simply by improving their customer experience scores by 10% in the new digital era. With Nixxis Contact Center Software for Financial Services, we help you meet their needs more effectively and improves your overall customer retention.
Trusted by 150+ Global Brands
Powerful CX features for Financial Services
Omnichannel Support for Voice, Video, and Digital Channels
Provide consistent customer service with multichannel interactions via voice, email, SMS, social messenger apps, and video. Driving additional revenue efficiently is key to continued success. When a customer comes to the bank wanting a credit card, it is to purchase goods and services. The credit card is a means to an end. Suggesting new purchases or linking to certain sites enhances the customer journey and experience.
Unified Agent Desktop
Consolidating customer data, communication tools, and easy-to-access information into a single desktop is critical in servicing your customers. The decluttered Agent Desktop puts actionable customer data and knowledge at your agents’ fingertips so they can solve customer problems, not hunt for information. By bringing all customer data to a single screen, agents are empowered to personalize each interaction.
Banking Call Center Software
Retail banking is more competitive than ever and consumers are starting to demand an omnichannel experience similar to what they are getting from other companies. As the banking industry is faced with adding channels, it is also battling increasing security threats. Nixxis Contact Center software helps banks meet customer demands with the highest security standards. Nixxis also meets the global needs of banks reaching across different geographies and time zones.
Outbound Calling Campaigns
Nixxis outbound contact center helps you automate and organize outbound calling campaigns and resources. Increase productivity by rapidly calling leads with Nixxis predictive dialer. The advanced algorithm ensures increased occupancy and regulatory compliance.
Integrate with Existing CRMs
Increase agent productivity with an integration UI, click-to-call, screen pop, and activity history automatically saved with each ticket. Nixxis has out-of-the-box integrations with top CRM providers, including Salesforce, Microsoft Dynamics, Zendesk, Oracle Service Cloud, and Slack.
Quality Management
Ensure consistent, personalized customer experiences with AI-driven, built-in omnichannel quality management.
How can we help you?
Banking and financial services is a complicated sector – with so many different arms and plenty of product differentiation with each one. Deliver a memorable CX is a top-five business priority
You have a legacy software or you want to integrate with your current solution?
Legacy software: We understand that shifting from one solution to another can get pretty complicated and frightening, at Nixxis we are committed to help you make this change as smoothly as possible.
Integrations: You might already have some software but you would like to take over another one that has different functionalities that would contribute to improving your customer’s experience?
NCS is integrable to your different CX tools/solutions (such as Genesys) and/or alternative industry tools/solutions. Create links between all your tools easily and hassle-free Connect your different worlds!
Integration with leading CRM
Stable, Reliable and Compliant Infrastructure
Leverage the power of data analytics to take your contact center to the next level
- Monitor your agents productivity
- Monitor your SLA
- See your Abandon rate
- Increase your First-Contact Resolution
- Decrease your average handling time
- Enjoy 70+ ready-made reports
- Incorporate your unique KPIs in personnalized reports
Workforce Management
for seamless Operations
You need a solution that provides an on-point customer experience to your customers, answers your every need and makes coffee for you?
A well-thought IVR that allows you to deal with overflowing in waiting queues, create call-back scenarios to ensure your customer service inbound calls stay as smooth as possible and avoid customer frustration during Inbound Calls.
Configuration of all possible parameters to deliver personalized journeys to your subscribers with a powerful ACD that brings the right resource to the right query
Create multiwave campaigns and merge all your channels (chat, email, SMS, phone, social media) on one interface for complete comprehension of your customer
An integrated Softphone for decreased costs of operation and better embedded communications
At Nixxis, the voice of our clients is our utmost priority. Book a demo with us to discover how we answer your challenges and how we can actually make coffee for you
Additional insurance contact center software features
Unified Agent Desktop
Data Security
Omnichannel Capabilities
Self-service Portal
IVR System
Call Recordings
Inbound & Outbound Calling
Live Monitoring
Call Quality Monitoring
Intelligent Routing
CRM Integrations
Reporting & Dashboards
Lead Management
Click-to-dial
SLA Management
Meet Client Satisfaction by using our solution
I would say my overall experience with Nixxis is very good. I’m very satisfied with the Nixxis Contact Suite. And what’s most important is often customer service don’t want to move to another system just because people don’t like to change. But they have to make the change because afterwards, I mean after have been using Nixxis for like 15 days everybody says “It’s much better, much easy to understand”. I really recommend Nixxis. I do it every day to my customers
Ready to take the next step?
Reach out to us by chat or book a demo.