Nixxis Contact Suite
Financial Services

Journey, not transactions: Make your customers feel valued with Nixxis Contact Suite

Customer experience in banking and financial services is fast becoming the best way to differentiate yourself from the competition. We know that financial services providers could expect to see a 27.5% growth rate simply by improving their customer experience scores by 10% in the new digital era. With Nixxis Contact Center Software for Financial Services, we help you meet their needs more effectively and improves your overall customer retention.

Trusted by 150+ Global Brands

Powerful CX features for Financial Services

Omnichannel Support for Voice, Video, and Digital Channels

Provide consistent customer service with multichannel interactions via voice, email, SMS, social messenger apps, and video. Driving additional revenue efficiently is key to continued success. When a customer comes to the bank wanting a credit card, it is to purchase goods and services. The credit card is a means to an end. Suggesting new purchases or linking to certain sites enhances the customer journey and experience.

Unified Agent Desktop

Consolidating customer data, communication tools, and easy-to-access information into a single desktop is critical in servicing your customers. The decluttered Agent Desktop puts actionable customer data and knowledge at your agents’ fingertips so they can solve customer problems, not hunt for information. By bringing all customer data to a single screen, agents are empowered to personalize each interaction.

Banking Call Center Software

Retail banking is more competitive than ever and consumers are starting to demand an omnichannel experience similar to what they are getting from other companies. As the banking industry is faced with adding channels, it is also battling increasing security threats. Nixxis Contact Center software helps banks meet customer demands with the highest security standards. Nixxis also meets the global needs of banks reaching across different geographies and time zones.

Outbound Calling Campaigns

Nixxis outbound contact center helps you automate and organize outbound calling campaigns and resources. Increase productivity by rapidly calling leads with Nixxis predictive dialer. The advanced algorithm ensures increased occupancy and regulatory compliance.

Integrate with Existing CRMs

Increase agent productivity with an integration UI, click-to-call, screen pop, and activity history automatically saved with each ticket. Nixxis has out-of-the-box integrations with top CRM providers, including Salesforce, Microsoft Dynamics, Zendesk, Oracle Service Cloud, and Slack.

Quality Management

Ensure consistent, personalized customer experiences with AI-driven, built-in omnichannel quality management.

How can we help you?

INTEGRATION

You want a solution that integrates with your actual one

IT

Our Infrastructure: Stable, Reliable and Compliant

OPERATIONS

A powerful software with all the capabilities your business needs

USER EXPERIENCE

Ensures consistent & personalized customer experiences

Banking and financial services is a complicated sector – with so many different arms and plenty of product differentiation with each one. Deliver a memorable CX is a top-five business priority 

You have a legacy software or you want to integrate with your current solution?

Legacy software: We understand that shifting from one solution to another can get pretty complicated and frightening, at Nixxis we are committed to help you make this change as smoothly as possible.

Integrations: You might already have some software but you would like to take over another one that has different functionalities that would contribute to improving your customer’s experience?

NCS is integrable to your different CX tools/solutions (such as Genesys) and/or alternative industry tools/solutions. Create links between all your tools easily and hassle-free Connect your different worlds!

Integration with leading CRM

Stable, Reliable and Compliant Infrastructure

  • Stable

    For all our clients, each second down means tons of money lost. We get that. With our current Server infrastructure we are able to avoid near to every issue you may have encountered (rebooting servers, complete or partial crash )

  • Reliable

    Hosted in France through OVH and in Ireland by AWS Amazon or on your own servers.

  • Compliant

    Secure and protected data with Hosting & outsourcing according to ISO 27001 & RGPD recommendations of the French national commission of IT (CNIL), one of the strictest in terms of data protection and utilization

Leverage the power of data analytics to take your contact center to the next level

Workforce Management
for seamless Operations

  • Manage your workforce like a breeze with our Quality Monitoring tool

    Create personnalized criterias to only get the recordings you really need. With our advanced “speech-to-text" technology we can narrow the recordings to specific words or even emotionnal intents!

  • Afraid that your agents might not adopt the solution? Take a look

    At Nixxis, we wanted our solution to be easy of use for those who actually spend tens of hours on it: your agents. We carefully designed the whole agent interface to help them get the best out of the too

  • Hybrid or full remote working style?

    Our dry IP VPN connection allows you to manage your workforce working remotely and gives you access to all the information you need!

  • Get your productivity through the roof with us

    Get real time data and optimize your contact center productivity on the go. See live what agents are available, the calls that are treated, in wrap-up phase, in queue and so much more!

You need a solution that provides an on-point customer experience to your customers, answers your every need and makes coffee for you?

Well-thought IVR

A well-thought IVR that allows you to deal with overflowing in waiting queues, create call-back scenarios to ensure your customer service inbound calls stay as smooth as possible and avoid customer frustration during Inbound Calls. 

Provide the right assistance

Configuration of all possible parameters to deliver personalized journeys to your subscribers with a powerful ACD that brings the right resource to the right query 

Multiwave campaigns

Create multiwave campaigns and merge all your channels (chat, email, SMS, phone, social media) on one interface for complete comprehension of your customer 

Integrated softphone

An integrated Softphone for decreased costs of operation and better embedded communications  

We can make coffee

At Nixxis, the voice of our clients is our utmost priority. Book a demo with us to discover how we answer your challenges and how we can actually make coffee for you

Additional insurance contact center software features

Unified Agent Desktop

Data Security

Omnichannel Capabilities

Self-service Portal

IVR System

Call Recordings

Inbound & Outbound Calling

Live Monitoring

Call Quality Monitoring

Intelligent Routing

CRM Integrations

Reporting & Dashboards

Lead Management

Click-to-dial

SLA Management

Meet Client Satisfaction by using our solution

Corinne Pirinoli HR , Communications & Customer Services Director, MONACO TELECOM

We had a solution that could no longer meet the needs of our growing business. The Nixxis tool is very flexible. You can do anything you need. You can easily control all the parameters as well as the operation of the system.

Stefano Orlando Chief Customer Operations Officer, SALT MOBILE SA

Nixxis has allowed us to make a huge leap forward in the management of our customer support lines by allowing us to integrate our SuperOffice ticket solution and our internal marketing suite "Marylin". This has greatly helped us to become the best hotline in Switzerland in 2020 and 2021.

Anthony Piquet Financial Services & Fintech Business Unit Director, WEBHELP

The Nixxis solution has allowed us to significantly increase the quality and productivity of our case management. The reliability of the platform allows us to assure our customers the quality of service they are entitled to expect from a market leader like Webhelp.

Charles-Emmanuel Berc Président Directeur Général - Founder, VIPP INTERSTIS

In order to guarantee our growth, we needed a stable and reliable partner. The Nixxis teams have always been at the rendezvous to ensure flawless support and a quality of service that has always been part of our trademark in the management of our outgoing campaigns but also now in dig

Nikola IT engineer -Universal Telecom

I would say my overall experience with Nixxis is very good. I’m very satisfied with the Nixxis Contact Suite. And what’s most important is often customer service don’t want to move to another system just because people don’t like to change. But they have to make the change because afterwards, I mean after have been using Nixxis for like 15 days everybody says “It’s much better, much easy to understand”. I really recommend Nixxis. I do it every day to my customers

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