Nixxis Contact Suite
Meet your clients' claim with our advanced solutions for the Insurance Sector
With more than 30% of customers switching their insurers within a year after one poor claim experience, providing quality customer service is a major challenge to vouch the loyalty of your customers. With Nixxis contact center software for Insurance industry, we help you improve your customers experiences by providing the proper solutions and technology to speed up interactions and give excellent support.
Trusted by 150+ Global Brands
Powerful CX features for Insurance Industry
Powered by best-of-breed AI, Nixxis Contact Suite enables sentiment and text analysis for agent assist and intelligent routing.
Connect with customers on any channel of communication. Support all emerging digital channels, like video, text messaging, and SMS.
Unified Agent Desktop
View all interaction records, access all channels of communication, and route interactions from one, easy-to-use Agent Desktop.
The agent receives the customer record and has time to analyse it and can eventually choose to dial when the moment is right.
Utilizing powerful AI and advanced IVRs, route clients to the right department or the right agent within your insurance company.
Ensure consistent, personalized customer experiences with AI-driven, built-in omnichannel quality management.
How can we help you?
You have a legacy software or you want to integrate with your current solution?
We understand that shifting from one solution to another can get pretty complicated and frightening, at Nixxis we are committed to help you make this change as smoothly as possible.
We have helped tons of our clients to make the change like: Monaco Telecom, Salt, VIPP Interstiss.
On another hand you might already have a software but you’d like to take over another one that has different functionalities that would help you. Nixxis can be integrated to otehr solutions such as Genesys and give you the best of both worlds!
Integration with leading CRM
Stable, Reliable and Compliant Infrastructure
Leverage the power of data analytics to take your contact center to the next level
for seamless Operations
Enjoy Powerful Product features for a unique customer experience
A well-thought IVR that allows you to deal with overflowing in waiting queues, create call-back scenarios to ensure your customer service inbound calls stay as smooth as possible and avoid customer frustration during Inbound Calls.
Configuration of all possible parameters to deliver personalized journeys to your subscribers with a powerful ACD that brings the right resource to the right query
Create multiwave campaigns and merge all your channels (chat, email, SMS, phone, social media) on one interface for complete comprehension of your customer
An integrated Softphone for decreased costs of operation and better embedded communications
Take advantage of our AI powered automations and bots to give your customers the experience they deserve.
At Nixxis, the voice of our clients is our utmost priority. Book a demo with us to discover how we answer your challenges and how we can actually make coffee for you
Additional insurance call center software features
Unified Agent Desktop
Inbound & Outbound Calling
Call Quality Monitoring
Reporting & Dashboards
Meet Client Satisfaction by using our solution
I would say my overall experience with Nixxis is very good. I’m very satisfied with the Nixxis Contact Suite. And what’s most important is often customer service don’t want to move to another system just because people don’t like to change. But they have to make the change because afterwards, I mean after have been using Nixxis for like 15 days everybody says “It’s much better, much easy to understand”. I really recommend Nixxis. I do it every day to my customers
Ready to take the next step?
Reach out to us by chat or book a demo.