INDUSTRY PAGE – Contact center software for insurance industry

Nixxis Contact Suite
Insurance Industry

Meet your clients' claim with our advanced solutions for the Insurance Sector

With more than 30% of customers switching their insurers within a year after one poor claim experience, providing quality customer service is a major challenge to vouch the loyalty of your customers. With Nixxis contact center software for Insurance industry, we help you improve your customers experiences by providing the proper solutions and technology to speed up interactions and give excellent support. 

Trusted by 150+ Global Brands

Powerful CX features for Insurance Industry

AI-Powered

Powered by best-of-breed AI, Nixxis Contact Suite enables sentiment and text analysis for agent assist and intelligent routing.

Omnichannel

Connect with customers on any channel of communication. Support all emerging digital channels, like video, text messaging, and SMS.

Unified Agent Desktop

View all interaction records, access all channels of communication, and route interactions from one, easy-to-use Agent Desktop.

Preview Dialer

The agent receives the customer record and has time to analyse it and can eventually choose to dial when the moment is right.

Intelligent Routing

Utilizing powerful AI and advanced IVRs, route clients to the right department or the right agent within your insurance company.

Quality Management

Ensure consistent, personalized customer experiences with AI-driven, built-in omnichannel quality management.

How can we help you?

INTEGRATION

You want a solution that integrates with your actual one
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IT

Our Infrastructure: Stable, Reliable and Compliant
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OPERATIONS

A powerful software with all the capabilities your business needs
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USER EXPERIENCE

Ensures consistent & personalized customer experiences
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You have a legacy software or you want to integrate with your current solution?

We understand that shifting from one solution to another can get pretty complicated and frightening, at Nixxis we are committed to help you make this change as smoothly as possible.

We have helped tons of our clients to make the change like: Monaco Telecom, Salt, VIPP Interstiss.

On another hand you might already have a software but you’d like to take over another one that has different functionalities that would help you. Nixxis can be integrated to otehr solutions such as Genesys and give you the best of both worlds!

Integration with leading CRM

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Stable, Reliable and Compliant Infrastructure

  • Stable

    For all our clients, each second down means tons of money lost. We get that. With our current Server infrastructure we are able to avoid near to every issue you may have encountered (rebooting servers, complete or partial crash )

  • Reliable

    Hosted in France through OVH and in Ireland by AWS Amazon or on your own servers.

  • Compliant

    Secure and protected data with Hosting & outsourcing according to ISO 27001 & RGPD recommendations of the French national commission of IT (CNIL), one of the strictest in terms of data protection and utilization

Leverage the power of data analytics to take your contact center to the next level

  • Measure Agent Productivity
  • Optimize your Average Resolution Time
  • Monitor your SLA
  • Personnalized KPIs unique to your needs
  • 70+ ready-made templates

Workforce Management
for seamless Operations

  • Advanced Quality monitoring

    Advanced “speech-to-text" technology, we can narrow the recordings to specific words or event intents!

  • Easy interface for agents

    At Nixxis, we wanted our solution to be easy of use for those who actually spend tens of hours on it: your agents. We carefully designed the whole agent interface to help them get the best out of the tool

  • Hybrid or full remote working style?

    Our dry IP VPN connection allows you to manage your workforce working remotely and gives you access to all the information you need!

  • Enhanced Agent Productivity

    Get real time data and optimize your contact center productivity on the go. See live what agents are available, the calls that are treated, in wrap-up phase, in queue and so much more

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Enjoy Powerful Product features for a unique customer experience

Well-thought IVR

A well-thought IVR that allows you to deal with overflowing in waiting queues, create call-back scenarios to ensure your customer service inbound calls stay as smooth as possible and avoid customer frustration during Inbound Calls. 

Provide the right assistance

Configuration of all possible parameters to deliver personalized journeys to your subscribers with a powerful ACD that brings the right resource to the right query 

Multiwave campaigns

Create multiwave campaigns and merge all your channels (chat, email, SMS, phone, social media) on one interface for complete comprehension of your customer 

Integrated softphone

An integrated Softphone for decreased costs of operation and better embedded communications  

Provide 24/7 assistance

Take advantage of our AI powered automations and bots to give your customers the experience they deserve.

We can make coffee

At Nixxis, the voice of our clients is our utmost priority. Book a demo with us to discover how we answer your challenges and how we can actually make coffee for you

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Additional insurance call center software features

Unified Agent Desktop

Data Security

Omnichannel Capabilities

Self-service Portal

IVR System

Call Recordings

Inbound & Outbound Calling

Live Monitoring

Call Quality Monitoring

Intelligent Routing

CRM Integrations

Reporting & Dashboards

Lead Management

Click-to-dial

SLA Management

Meet Client Satisfaction by using our solution

Corinne Pirinoli HR , Communications & Customer Services Director, MONACO TELECOM

We had a solution that could no longer meet the needs of our growing business. The Nixxis tool is very flexible. You can do anything you need. You can easily control all the parameters as well as the operation of the system.

Stefano Orlando Chief Customer Operations Officer, SALT MOBILE SA

Nixxis has allowed us to make a huge leap forward in the management of our customer support lines by allowing us to integrate our SuperOffice ticket solution and our internal marketing suite "Marylin". This has greatly helped us to become the best hotline in Switzerland in 2020 and 2021.

Anthony Piquet Financial Services & Fintech Business Unit Director, WEBHELP

The Nixxis solution has allowed us to significantly increase the quality and productivity of our case management. The reliability of the platform allows us to assure our customers the quality of service they are entitled to expect from a market leader like Webhelp.

Charles-Emmanuel Berc Président Directeur Général - Founder, VIPP INTERSTIS

In order to guarantee our growth, we needed a stable and reliable partner. The Nixxis teams have always been at the rendezvous to ensure flawless support and a quality of service that has always been part of our trademark in the management of our outgoing campaigns but also now in dig

Nikola IT engineer -Universal Telecom

I would say my overall experience with Nixxis is very good. I’m very satisfied with the Nixxis Contact Suite. And what’s most important is often customer service don’t want to move to another system just because people don’t like to change. But they have to make the change because afterwards, I mean after have been using Nixxis for like 15 days everybody says “It’s much better, much easy to understand”. I really recommend Nixxis. I do it every day to my customers

    Ready to take the next step?

    Get started today!
    Reach out to us by chat or book a demo.
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