The public sector is one of the biggest service providers in a country, employing around 16.5% of the working population. Delivered through a large number of central and local government departments, the quality in service provision across these organizations can vary widely, often resulting in an inconsistent and frustrating customer/public experience. With Nixxis Contact center software for Public Sector , level up the public customer experiences
Powered by best-of-breed AI, Nixxis Contact Suite enables sentiment and telecommunications analytics.
Connect with customers on any channel of communication, voice, email, social media, text messaging, and SMS.
Nixxis Contact Suite is available on the cloud or on premise, providing flexibility, quick implementation, and value.
Utilize IVRs with Natural Language Processing and implement self-service menus for 311 numbers. Reduce agent and constituent frustration.
Intuitive dashboards that unify data and reporting across all channels to make quality management easy and seamless.
Getting public/customer experience right matters. CX is ultimately a perception of how government delivers services, how it accomplishes its mission. NCS helps governments earn the trust of their public/customers by meeting their needs and expectations.
We understand that shifting from one solution to another can get pretty complicated and frightening, at Nixxis we are committed to help you make this change as smoothly as possible.
On another hand you might already have a software but you’d like to take over another one that has different functionalities that would help you. Nixxis can be integrated to other solutions such as Genesys and give you the best of both worlds!
A well-thought IVR that allows you to deal with overflowing in waiting queues, create call-back scenarios to ensure your customer service inbound calls stay as smooth as possible and avoid customer frustration during Inbound Calls.
Configuration of all possible parameters to deliver personalized journeys to your customers with a powerful ACD that brings the right resource to the right query
Create multiwave campaigns and merge all your channels (chat, email, SMS, phone, social media) on one interface for complete comprehension of your customer. Through this send the bills, pro formas and similar documentation to your patients-consumers via our multichannel technology.
An integrated Softphone for decreased costs of operation and better embedded communications
Take advantage of our AI powered automations and bots to give your customers the experience they deserve.
I would say my overall experience with Nixxis is very good. I’m very satisfied with the Nixxis Contact Suite. And what’s most important is often customer service don’t want to move to another system just because people don’t like to change. But they have to make the change because afterwards, I mean after have been using Nixxis for like 15 days everybody says “It’s much better, much easy to understand”. I really recommend Nixxis. I do it every day to my customers