There is enough evidence that customer experience is the single most important gamechanger for business success, exceptionally in the retail and E-commerce sectors. 89% of consumers have switched to doing business with a competitor following a poor customer experience. With Nixxis Contact center software for Retail Sector, we help you retain your customers and attract new customers with a seamless CX
Powered by best-of-breed AI, Nixxis Contact Suite enables sentiment and telecommunications analytics.
Connect with customers on any channel of communication, voice, email, social media, text messaging, and SMS.
Nixxis Contact Suite is available on the cloud or on premise, providing flexibility, quick implementation, and value.
Enjoy seamless integration with leading CRMs such as zoho, salesforce, freshdesk and many more.
Utilize our hyper personalized IVR and AI-powered call routing to optimize workflow at high call volumes for call center agents.
Nixxis Contact Suite has an advanced quality monitoring system with advanced “speech-to-text” technology
We understand that shifting from one solution to another can get pretty complicated and frightening, at Nixxis we are committed to help you make this change as smoothly as possible.
On another hand you might already have a software but you’d like to take over another one that has different functionalities that would help you. Nixxis can be integrated to other solutions such as Genesys and give you the best of both worlds!
Take advantage of one of the most powerful predictive dialer on the market and send your outbound telesales results through the roof
Take advantage of one of the most powerful predictive dialer on the market and send your outbound tele sales results through the roof
A well-thought IVR that allows you to deal with overflowing in waiting queues, create call-back scenarios to ensure your customer service inbound calls stay as smooth as possible
An integrated Softphone for decreased costs of operation and better embedded communications
Create omnichannel campaigns and merge all your channels (chat, email, SMS, phone, social media) on one interface for a complete comprehension of your customer
At Nixxis, the voice of our clients is our utmost priority. Book a demo with us to discover how we answer your challenges and how we can actually make coffee for you
I would say my overall experience with Nixxis is very good. I’m very satisfied with the Nixxis Contact Suite. And what’s most important is often customer service don’t want to move to another system just because people don’t like to change. But they have to make the change because afterwards, I mean after have been using Nixxis for like 15 days everybody says “It’s much better, much easy to understand”. I really recommend Nixxis. I do it every day to my customers