+32 2 307 00 00

Dear clients,

First of all, we hope that you and your loved ones are well. 

Faced with the unprecedented public health crisis, we would like to inform you that the entire Nixxis team is completely ready in order to ensure, without any impact, the continuity of our services and support for all our customers and prospects. 

As requested by the authorities, our teams work remotely safely from their respective homes, the integrity of our operations therefore remains unchanged, and allows us to guarantee the functioning of our services and our support according to the level of quality at which you’ve been used to it for many years, 24/7. 

Our infrastructure and all Nixxis Cloud instances are monitored in real time by our Cloud and network teams. All the necessary measures are already in place in the event of the need for remote intervention on them. 

For all assistance requests, Nixxis support is open from 9:00 a.m. to 6:00 p.m. (CET) Monday to Friday via our ticketing tool at support@nixxis.com (please keep the ticket number assigned to you in the subject of the mail). 

Outside these hours, and only in case of emergency, you can contact our technicians available 365/24/7 on the international support number: +3223057777 

During this unprecedented period and until April 6, 2020, we exceptionally authorize our customers who do not have a valid maintenance or operational support contract to contact us in the event of an emergency only. 

Rest assured that we are all involved in ensuring that all of our services continue to function normally. 

Our thoughts are with our customers and all those impacted by the current circumstances. 

Be responsible and take care of your loved ones.

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