Customer Case: Axa Assistance
Discover how Nixxis Contact Suite helped Axa Assistance demultiply available communications channels with its customers on a single interface.

Since 1989
25 years of insurance expertise
Leader of international assistance




Their Goals
When it comes to insurance assistance, time is of the essence. Helping your customers in dire situations as rapidly and efficiently as possible can one the greatest selling points, even above pricing. Axa Assistance needed to figure out how to answer its clients in difficult situations as quickly as possible and find a solution that could manage simultaneously inbound and ountbound calls as well as emails, whatsapp, social media, SMS, etc. To send over documents and wikis.
Axa Assistance reached great results
With Nixxis Contact Suite and Nixxis Digital, Axa Assistance seamlessly integrated all available channels with its customers on one user-friendly interface creating lightning-fast claim resolution and handling.
Cutting-edge interactions
Global and understandable view of outbound and inbound calls per day
+20% Handled Claims
Increase of handled claims and demultiplication of intervention speed
Great Customer Satisfaction
Better handling of claims + more rapid intervention = Happy customers
Boosting of profitability
Increased productivity of operations
Axa Assistance's Testimonial
We used to have a ticketing solution to manage incoming claims, but the system was flawed in many ways and not aggregating customer interactions between our different communication channels. The thing is, when a client is in a difficult situation, every second matters. If said client is victim of a flood and loses most of his possessions, he needs a clear and rapid answer on what will be done on our side to help. Thanks to Nixxis, our customers can contact us 24/7 through a mix of IVR, AI-powered bots and automations available on our website, social media accounts and phone system, speeding up dramatically the handling of claims.
Evren A. Project Manager
Want to streamline claim resolution & save money?
Unleash the power of seamless communication and supercharge your insurance company’s profitability with Nixxis
More customer stories









More customer stories








