B-Connected
Our Strategy is always to create the best approach for the client with the best smart solutions
B-Connected is in constant research of powerful tools and technologies to stay ahead in the highly competitive telecommunications industry. Their previous contact center solutions lacked flexibility and workforce management was the most affected with poor efficiency.
While B-CONNECTED kept scaling, they needed an innovative and adaptable contact center solution.
Established since 1999
Multidimensional client base
956 employees
Nixxis Contact Suite is a hassle-free solution thanks to its many automations and powerful features. We could focus more on our end-customers experience by decreasing the time spent on workforce management, campaign management and all other aspects. Easy access to analytics, detailed campaigns creation that include every interaction channels and live data monitoring has helped us greatly in optimizing our contact center and agents work time.
Objectives
- Lack of flexibility
- Obsolete customer interaction management
- Lack of profitability
B-Connected achieve great results using Nixxis Contact Suite
Thanks to Nixxis Contact Suite, B-Connected did a 180-degree change in workforce management by optimizing its agents time and efficiency with our omnichannel solution. With many different profiles in their client database and the need to adress them uniquely, NCS profile segmentations possibility and agents skills attribution feature, B-CONNECTED could send over incoming requests to the best possible agents to handle them.
Ongoing growth
20% Increase of agent productivity
Higher brand awareness due to better customer interactions management
A contact center solution in line with the COPC norms
B-Connected achieve great results using Nixxis Contact Suite
Thanks to Nixxis Contact Suite, B-Connected did a 180-degree change in workforce management by optimizing its agents time and efficiency with our omnichannel solution. With many different profiles in their client database and the need to adress them uniquely, NCS profile segmentations possibility and agents skills attribution feature, B-CONNECTED could send over incoming requests to the best possible agents to handle them.
Ongoing growth
20% Increase of agent productivity
A contact center solution in line with the COPC norms
Higher brand awareness due to better customer interactions management
More customer stories
More customer stories