Cap-Tel

With its previous solution, CAP-TEL couldn’t fully exploit its client database. With an increasing need to speed up and optimize its outbound and inbound calls, they needed a solution that could aggregate data and follow up with clients. 

Est.in 2000

International presence in 36 countries

60 000 employees

Nixxis Contact Suite was set up swiftly and remotly. The training provided was clear and exhaustiv so much that agents and supervisors could easily and rapidly use this user-friendly solution. The system is intuitive yet powerful, we could craft our own advanced scripts and the predictive dialer calculates the average time spent by agents on a client and anticipates when he will be free when lauching the next call. This completely deleted the loss of time that occured when agents were waiting for another call after finishing the previous one.

Objectives

Cap-Tel achieve great results using Nixxis Contact Suite

 With Nixxis Contact Suite Cap-tel could dramatically improve the exploitation rate of its customer database thanks to our predictive dialer and its number of outbound calls. Moreover, the supervision module providing live data helped the team optimize their operations on the go. The advanced recording module gave them unique insight to craft a better speech script.  

Increase of 40% of exploitation of customer database

Increase of number of outbound calls

A stable solution

Better analytics and optimization

Cap-Tel achieve great results using Nixxis Contact Suite

 With Nixxis Contact Suite Cap-tel could dramatically improve the exploitation rate of its customer database thanks to our predictive dialer and its number of outbound calls. Moreover, the supervision module providing live data helped the team optimize their operations on the go. The advanced recording module gave them unique insight to craft a better speech script.  

Increase of 40% of exploitation of customer database

Increase of number of outbound calls

A stable solution

Better analytics and optimization

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