CECIPHONE

Adapted evironment and a high performance

Ceciphone is an adapted company created both to enable people with disabilities to work in an adapted environment and to offer a high-performance and innovative teleoperator service. The company therefore had to find contact centre software that could be customized and tailored to the needs of the company and its agents. A modular solution was needed, very free and accessible

Subsidized by UNADEV

80% of employees with disabilities

Hybrid work at 60%

“It is best to do everything possible to help a person with a disability, with some mobility and all the mental elements that are required, to work. Because when you work, you’re better at it, you’re better at it and you can make plans. One priority was to find a software open to accessibility.”

Jean-Michel Campagne , CEO Ceciphone

Objectives

Ceciphone achieve great results using Nixxis Contact Suite

Thanks to its adaptability and flexibility, Nixxis Contact Suite has enabled Ceciphone to integrate a customized contact center software for its employees. Thus, a Jaws speech synthesis and a Braille range for scripts has been integrated into the solution to facilitate the work of the visually impaired. In this way, Ceciphone can count on a perfect synchronization of data and voice with the possibility of instant supervision on the teleoperators even when they are teleworking.

voice synthesis integration

Embedding a Braille range

Remote operability

Instant supervision

Ceciphone achieve great results using Nixxis Contact Suite

Thanks to its adaptability and flexibility, Nixxis Contact Suite has enabled Ceciphone to integrate a customized contact center software for its employees. Thus, a Jaws speech synthesis and a Braille range for scripts has been integrated into the solution to facilitate the work of the visually impaired. In this way, Ceciphone can count on a perfect synchronization of data and voice with the possibility of instant supervision on the teleoperators even when they are teleworking.

voice synthesis integration

Embedding a Braille range

Remote operability

Instant supervision

More customer stories

More customer stories