INTRUM
A better management of omnichannel
Faced with a huge flow of outbound calls, the company had a very low stall rate due to a lack of detection of invalid numbers and answering machines. In addition, the collection company must coordinate several communication channels at the same time, following the steps of file progress.
Continued growth over the last 10 years
In contact with 250,000 people per day
Supports 80,000 businesses
“Intrum Justitia quickly adapted to the new Nixxis tool. The solution has helped steer the different files to the right people based on the team assignments for each campaign, saving a lot of time.”
Objectives
- Low dropout rate
- Lack of coordination between channels
- Too costly a solution
Intrum achieve great results using Nixxis Contact Suite
Thanks to Nixxis Contact Suite and its omnichannel digital tools, file tracking is faster and increases agent management capacity. In addition, the integration between Nixxis and the customer’s CRM allows for more efficient handling of unsuccessful calls. The software continues to save the company time and money by keeping a steady pace with automatic and intelligent numberings.
30% of calls per day per person
25% more response rate
Systematic detection of invalid numbers
Global reporting on workforce management
Intrum achieve great results using Nixxis Contact Suite
Thanks to Nixxis Contact Suite and its omnichannel digital tools, file tracking is faster and increases agent management capacity. In addition, the integration between Nixxis and the customer’s CRM allows for more efficient handling of unsuccessful calls. The software continues to save the company time and money by keeping a steady pace with automatic and intelligent numberings.
30% of calls per day per person
25% more response rate
Systematic detection of invalid numbers
Global reporting on workforce management
More customer stories
More customer stories