INTRUM

A better management of omnichannel

Faced with a huge flow of outbound calls, the company had a very low stall rate due to a lack of detection of invalid numbers and answering machines. In addition, the collection company must coordinate several communication channels at the same time, following the steps of file progress.

Continued growth over the last 10 years

In contact with 250,000 people per day 

Supports 80,000 businesses 

“Intrum Justitia quickly adapted to the new Nixxis tool. The solution has helped steer the different files to the right people based on the team assignments for each campaign, saving a lot of time.”

J. Lambert, Manager at Intrum Justitia

Objectives

Intrum achieve great results using Nixxis Contact Suite

Thanks to Nixxis Contact Suite and its omnichannel digital tools, file tracking is faster and increases agent management capacity. In addition, the integration between Nixxis and the customer’s CRM allows for more efficient handling of unsuccessful calls. The software continues to save the company time and money by keeping a steady pace with automatic and intelligent numberings. 

30% of calls per day per person 

25% more response rate 

Systematic detection of invalid numbers

Global reporting on workforce management

Intrum achieve great results using Nixxis Contact Suite

Thanks to Nixxis Contact Suite and its omnichannel digital tools, file tracking is faster and increases agent management capacity. In addition, the integration between Nixxis and the customer’s CRM allows for more efficient handling of unsuccessful calls. The software continues to save the company time and money by keeping a steady pace with automatic and intelligent numberings. 

30% of calls per day per person 

25% more response rate 

Systematic detection of invalid numbers

Global reporting on workforce management

More customer stories

More customer stories