CUSTOMER CASE - Iris Sud - Nixxis | Omnichannel Call Center Solution

IRIS SUD

Inbound flow management

After using the Vocalcom solution for more than 2 years, hospital staff were faced with more and more patients dissatisfied due to the hospital’s lack of reach. Many left the telephone calls to go directly to the offices, resulting in over-occupancy of the service. In addition to a lack of staff, the Irus Sud hospital had to find a more efficient and adapted contact centre solution.

610 beds

1,800 employees

80,000 emergencies in one year

“You understand, we are a hospital and some people call for emergencies. It is therefore essential for us to have a reliable solution running on a stable network.”

Queen Berquer, Head of the Appointment Centre for the South Iris Hospital

Objectives

Iris Sud achieve great results using Nixxis Contact Suite

Nixxis Contact Suite has enabled Iris Sud to rely on a reliable, industry-specific and scalable solution to structural changes. The systematic recording of conversations allows close training of the agents, an improvement of the service and thus a better customer satisfaction. In addition, the Nixxis support available 24/7 in case of need ensures stability and gives Iris Sud the feeling of benefiting from a contact center software made to measure for its sector.