CUSTOMER CASE - Rothelec - Nixxis | Omnichannel Call Center Solution

ROTHELEC

Prospecting coverage and optimize agent time

As a European leader in the heating technology sector, the company needed an efficient contact centre solution to improve its prospecting coverage and optimize agent time. It was also very important to have a daily report on the activity of the staff and on the progress of the funnels of conversion.

In existence since 1978

225 employees

Turnover of €22 million

We chose Nixxis because the software met certain conditions that we could not find in other solutions. This includes being able to work on multiple files at the same time through activities or campaigns. The interest is to be able to work along the water from one activity to another and not activity by activity. We have decided on the product because it allows us to adapt very easily to our activities and mode of operation, and to perfectly meet our changing needs.”

Nadine Binder, Marketing Manager, Rothelec

Objectives

Rothelec achieve great results using Nixxis Contact Suite

Thanks to automation powered by artificial intelligence from Nixxis Contact Suite, agent time is optimized at over 45%. In addition, the intuitive tool maximized the number of tasks performed on multiple channels at the same time in a minimal amount of time. Rothelec increased its appointment booking rate by 12% in one year with a much better targeting.