SALT
Large volume of incoming and outgoing calls
As one of the most common telecom operators in Switzerland, Salt needed a contact center solution that could ensure a large volume of incoming and outgoing calls and perfect coordination between its agents. Its customer support had to be improved with a solution that allowed integration with existing internal tools.
In existence since 1999
684 employees
Turnover of €971 million
“Nixxis has allowed us to make a huge leap forward in the management of our customer support lines by allowing us to integrate our SuperOffice ticket solution and our internal marketing suite «Marylin». This has helped us to become the best hotline in Switzerland in 2020 and 2021.”
Objectives
- One call resolution rate low
- Unreliability
- Lack of flexibility with other internal tools
Salt achieve great results using Nixxis Contact Suite
Using contact center software that is fully aligned with internal processes and tools, Salt has been able to improve both its customer support and the productivity of its agents. Since then, the company has been classified as the third largest mobile operator in Switzerland.
Best Swiss hotline in 2021
17 % more market share
Better management of customer support
A tailor-made solution
Salt achieve great results using Nixxis Contact Suite
Using contact center software that is fully aligned with internal processes and tools, Salt has been able to improve both its customer support and the productivity of its agents. Since then, the company has been classified as the third largest mobile operator in Switzerland.
Best Swiss hotline in 2021
17 % more market share
Better management of customer support
A tailor-made solution
More customer stories
More customer stories