SALT

Large volume of incoming and outgoing calls

As one of the most common telecom operators in Switzerland, Salt needed a contact center solution that could ensure a large volume of incoming and outgoing calls and perfect coordination between its agents. Its customer support had to be improved with a solution that allowed integration with existing internal tools.     

In existence since 1999

684 employees  

Turnover of €971 million

“Nixxis has allowed us to make a huge leap forward in the management of our customer support lines by allowing us to integrate our SuperOffice ticket solution and our internal marketing suite «Marylin». This has helped us to become the best hotline in Switzerland in 2020 and 2021.”

Stefano Orlando, Chief Customer Operations Officer, SALT MOBILE SA 

Objectives

Salt achieve great results using Nixxis Contact Suite

Using contact center software that is fully aligned with internal processes and tools, Salt has been able to improve both its customer support and the productivity of its agents. Since then, the company has been classified as the third largest mobile operator in Switzerland. 

Best Swiss hotline in 2021

17 % more market share

Better management of customer support 

A tailor-made solution

Salt achieve great results using Nixxis Contact Suite

Using contact center software that is fully aligned with internal processes and tools, Salt has been able to improve both its customer support and the productivity of its agents. Since then, the company has been classified as the third largest mobile operator in Switzerland. 

Best Swiss hotline in 2021

17 % more market share

Better management of customer support 

A tailor-made solution

More customer stories

More customer stories