TALKFUNDRAISING
A counter-contact solution with intuitive tools
Being a leading agency in the field of fundraising for various well-known and legitimate charities, it was essential for Talk Fundraising to increase donations. For this reason, a counter-contact solution with intuitive tools and workforce control was essential. Second, the company had to be able to rely on a 100% reliable contact centre solution that was adaptable to all types of situations, especially in the event of a crisis.
In existence since 2007
186 employees
Turnover of €12.7 million
“As a reference in the collection of donations in France and Belgium, we needed a solution to the exemplary reliability both in terms of technology and service. Nixxis was at the rendezvous on the whole line and we are delighted with the choice we made.”
Objectives
- A lack of reliability
- Lack of integration with internal tools
- Slow processing of procedures
Talkfundraising achieve great results using Nixxis Contact Suite
Integration of the solution with Talkfundraising’s in-house CRM allowed for better targeting and more efficient prospecting. The personalized and automated script for each agent will generate 25% more donations over one year and 2 new partnerships with major international associations are on the table.
+25% average donation
Integration CRM
Operational reliability of 99.95%
2 new partnerships
Talkfundraising achieve great results using Nixxis Contact Suite
Integration of the solution with Talkfundraising’s in-house CRM allowed for better targeting and more efficient prospecting. The personalized and automated script for each agent will generate 25% more donations over one year and 2 new partnerships with major international associations are on the table.
+25% average donation
Integration CRM
Operational reliability of 99.95%
2 new partnerships
More customer stories
More customer stories