TAXI VERT
Personalized processing of each client’s request
The company is confronted daily with very large incoming call flows, mainly during peak hours (morning and afternoon, often associated with traffic jams). The solution used previously did not allow an optimal distribution of calls and resulted in a lot of dropouts. In addition, it did not allow the personalized processing of each client’s request, which is essential in business. Finally, no recording was possible in order to have a look at the activity of the agents and react in time in case of error
550 vehicles
7000 trips per day
1000 drivers
“The call centre provider selection decision was difficult so many conditions were taken into account, but the most important thing was to find a flexible solution that could satisfy all requests.”
Objectives
- Misallocation of inward flows
- Lack of personalization
- Lack of quality ratio
Taxi Vert achieve great results using Nixxis Contact Suite
Nixxis Contact Suite has enabled Taxi Vert to rely on a reliable, industry-specific and scalable solution to structural changes. The systematic recording of conversations allows close training of the agents, an improvement of the service and thus a better customer satisfaction. In addition, the Nixxis support available 24/7 in case of need ensures stability and gives Taxi Vert the feeling of benefiting from a contact center software made to measure for its sector.
Significant reduction in error rate
Personalization of each message according to the customer profile
Customized reporting
Better customer satisfaction
Taxi Vert achieve great results using Nixxis Contact Suite
Nixxis Contact Suite has enabled Taxi Vert to rely on a reliable, industry-specific and scalable solution to structural changes. The systematic recording of conversations allows close training of the agents, an improvement of the service and thus a better customer satisfaction. In addition, the Nixxis support available 24/7 in case of need ensures stability and gives Taxi Vert the feeling of benefiting from a contact center software made to measure for its sector.
Significant reduction in error rate
Personalization of each message according to the customer profile
Customized reporting
Better customer satisfaction
More customer stories
More customer stories