UNIVERSAL TELECOM
A clear, intuitive and efficient reporting system
Universal Telecom had an old Avaya call centre solution that no longer met current challenges. The company could no longer be satisfied with a distribution of PSTN calls (public community telephone network) which represented a huge blow.
In full expansion, it was also essential to implement a clear, intuitive and efficient reporting system. The company’s objective was to improve the satisfaction of its existing customers and to effectively boost its telesales performance.
Exists since 1998
Leader in international telephony
Employs more than 225 people worldwide
“I would say that my overall experience with Nixxis is very good. I am very satisfied with the Nixxis Contact Suite. Often companies are worried about moving to another system simply because they don’t like change. But they have to do it because after using Nixxis for about 15 days, everybody says, “This is much better, much easier to understand.” “I really recommend Nixxis,”
Objectives
- Reduce communication costs
- Lack of an effective reporting system
- Boost performance
Universal Telecom achieve great results using Nixxis Contact Suite
The implementation of the Nixxis Contact Suite solution enabled Universal Telecom to boost its customers‘ experience with a processor added to the SVI that measures customer satisfaction after each interaction. The software’s customizable reporting system allows teams to focus on key indicators.
Integration of a SIP telephone solution
A complete analysis of incoming and outgoing calls
Effective support management
People management
Universal Telecom achieve great results using Nixxis Contact Suite
The implementation of the Nixxis Contact Suite solution enabled Universal Telecom to boost its customers‘ experience with a processor added to the SVI that measures customer satisfaction after each interaction. The software’s customizable reporting system allows teams to focus on key indicators.
Integration of a SIP telephone solution
A complete analysis of incoming and outgoing calls
Effective support management
People management
More customer stories
More customer stories