VIPP Interstis
24/7 support and a good price quality ratio
VIPP Interstis‘ resources are spread over several African countries, serving customers based in Europe. It was therefore essential for the company to adapt a reliable and modern contact centre solution. Moreover, present on two continents, a 24/7 support and a good price quality ratio was essential.
Exists since 2011
1st employer in Yaoundé
1600 employees
“In order to ensure our growth, we needed a stable and reliable partner able to provide us from the cloud with a leading service for our multiple African sites. The Nixxis teams have always been there to provide us with flawless support and a quality of service that has always been part of our trademark in the management of our outgoing campaigns but also now in digital.”
Objectives
- Lack of modernity
- Too costly a solution
- No cloud
VIPP Interstis achieve great results using Nixxis Contact Suite
Thanks to Nixxis Contact Suite, VIPP Interstis can count on a stable and reliable solution, suitable for an international business, with the best value for money on the market. In addition, the supervisor has established a perfect coordination of the incoming flows with his agents, thanks in particular to the clear and effective management of staff or each employee can be directed towards the type of request for which he is more competent.
Better coordination of teams
Increase in staff productivity
Implementation of the solution for 90 company sites
An excellent ROI
VIPP Interstis achieve great results using Nixxis Contact Suite
Thanks to Nixxis Contact Suite, VIPP Interstis can count on a stable and reliable solution, suitable for an international business, with the best value for money on the market. In addition, the supervisor has established a perfect coordination of the incoming flows with his agents, thanks in particular to the clear and effective management of staff or each employee can be directed towards the type of request for which he is more competent.
Better coordination of teams
Increase in staff productivity
Implementation of the solution for 90 company sites
An excellent ROI
More customer stories
More customer stories