CUSTOMER CASE - Wordline - Nixxis | Omnichannel Call Center Solution

WORDLINE

Ensure a good quality of services and rely on solid customer satisfaction

In 2017, a big interruption due to a severe technical problem paralyzed all Worldline merchant users around the world and thus created widespread discontent. This is why Worldline urgently needed a very reliable tool, easy to manage internationally and meeting perfect accounting with its internal tools. Moreover, as a market leader, Worldline had to adapt an open solution to future digital developments.

Exists since 1974

World leader of Merchant Service

20 000 employees

 “It is important for us to serve our Merchant Customers as well as possible because every minute lost due to the fault of their payment terminals is millions of euros that do not fit into their cash drawer. So we wanted a powerful and reliable solution. Nixxis allows us to use a professional tool that allows Worldline to maintain its reputation as a European leader.”

Jean Elens

Objectives

Wordline achieve great results using Nixxis Contact Suite

Nixxis Contact Suite has allowed Worldline to expand in peace by relying on the adaptability and compatibility of the solution with the slightest evolution. More comprehensive and intuitive reports allow us to correct any indicators in a minimum time and thus guarantee exemplary customer satisfaction.