AXA ASSISTANCE

Respond to customers in a timely manner

AXA assistance must respond to its customers, who are often in difficulty, as quickly as possible. The previous solution did not allow the different channels to synchronize the communication, which delayed the processing of files and therefore the effective assistance of the customer. It was therefore essential to opt for a solution that simultaneously integrates both inbound and outbound calls as well as any follow-up procedures (delivery of documents) by email, whatsapp and many other channels specific to the company.

AXA ASSISTANCE

Respond to customers in a timely manner

AXA assistance must respond to its customers, who are often in difficulty, as quickly as possible. The previous solution did not allow the different channels to synchronize the communication, which delayed the processing of files and therefore the effective assistance of the customer. It was therefore essential to opt for a solution that simultaneously integrates both inbound and outbound calls as well as any follow-up procedures (delivery of documents) by email, whatsapp and many other channels specific to the company.

Since 1989

25 years of expertise

International Assistance Leader

When a customer is in trouble, every second counts. A customer affected by a flood and who has lost everything, needs a clear answer on the steps to follow and on the sequence of events in order to be compensated and sheltered as quickly as possible. Thanks to Nixxis, customers can contact us 24/7 thanks to our AI-powered chatbot on our site, pre-configured to request the first essential information for any file set-up, and thus improve the speed of the procedure.

Problems encountered

Axa Assistance achieves excellent results with Nixxis Contact Suite

Nixxis Contact Suite and its digital interface has enabled Axa Assistance to multiply its communication channels to further optimize contact and increase the speed of assistance. Each agent can intervene on different fronts at the same time, monitor files in real time and react more quickly to requests.

Rate of files processed boosted by 20% in one year

Greater speed of intervention

Better customer satisfaction

A global view of outbound and inbound every day

Axa Assistance achieves excellent results with Nixxis Contact Suite

Nixxis Contact Suite and its digital interface has enabled Axa Assistance to multiply its communication channels to further optimize contact and increase the speed of assistance. Each agent can intervene on different fronts at the same time, monitor files in real time and react more quickly to requests.

File processing rate boosted by 20% in one year

Greater speed of intervention

A global view of outbound and inbound every day

Better customer satisfaction

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