Since 1989, Inter Partner Assistance Turkey, with its international experience, has been providing assistance solutions to its corporate customers. An AXA Group entity, with the advantage of more than 25 year experience, Inter Partner Assistance provides assistance solutions on auto, travel, health and home business lines. Inter Partner Assistance also follows the market and developments around the world closely to redesign its products or solutions and integrates them with the most current technological solutions regarding to customers’ needs and expectations. Additionally, Inter Partner Assistance provides reinsurance solutions through its business partner on reinsurance products. Inter Partner Assistance, meets the expectations of different sectors such as banks, automotive, pension companies and insurance as the leading sector. Inter Partner Assistance, cares about its customers to develop long-term and healthy relations and at the same time focuses on providing solutions for its customers. With focus on enhancing the customer experience, the goal was to find a new and efficient approach to interact with the clients. The main idea was to provide the best customer support and to increase the quality of customer interactions.