Dialogg.ai gives voice to its new conversational assistant
Following the success of its first version, Dialogg.ai is taking a major new step in customer service automation—and not just any step! Between the significant improvements to the tool that we’ll be presenting to you, the ability to test the chatbot live, and the upcoming release of an assistant capable of holding a real conversation with your customers (and beyond), Dialogg.ai’s conversational AI looks more promising than ever.
This development also reflects the overall dynamics of the sector: the chatbot market is expected to reach $8.97 billion by the end of 2025, then climb to $27.3 billion in 2030, almost three times its current value!
But then, in such a competitive and rapidly expanding market, what makes Dialogg.ai stand out? Unlike other solutions, the platform isn’t limited to automation. It focuses on a genuine user and customer experience, enriched by in-depth industry expertise, which clearly sets it apart from the competition.
Let’s discover together what makes this solution so unique!
1. New features for maximum user comfort
Dialogg.ai is expanding its platform with features that facilitate human agent supervision, chatbot prompt management, and improved support. These new features provide administrators with complete visibility into their chatbot usage and clear alerts to avoid service disruptions.
Better tracking of global queries
The dashboard now provides administrators with a snapshot of the total number of monthly requests. This feature enables accurate tracking and better resource planning.
Stay in control of your subscription
The dashboard has been redesigned to provide a comprehensive view of the subscription and usage of the company’s chatbot(s). Administrators can now add add-ons or renew subscriptions directly from this interface.
New alerts for users
To avoid any service interruption, your dashboard now includes specific alerts:
when the number of available requests is almost exhausted
when the subscription is about to expire
when all requests have been consumed, causing a temporary suspension of the service, with instant notification in the chatbot indicating its unavailability
2. Each sector has its own chatbot
To help you discover the full potential of our solution, we’re providing six specialized chatbots free of charge, each designed for a specific industry. Available directly on the dialogg.ai website, you can test them with no query limits. Take advantage now of a conversational assistant perfectly adapted to your business, your processes, and your customers.
Banking Sector: a revolution in financial customer relations
Customer journeys are transforming and expectations are evolving, forcing financial institutions to rethink their customer service.
The banking-specific chatbot dialogg.ai excels in:
- automation of current operations: consultation of balances, transaction history, transfers between accounts, activation/deactivation of cards
- incident management: reporting lost or stolen cards, immediate opposition, request for new cards
- personalized support: collection of information for making an appointment with an advisor, pre-qualification of credit projects
- “financial education”: explanations of banking products, monthly payment calculations, budget management advice
- the guarantee of multilingual support: assistance in the customer’s preferred language for better understanding
The benefits are considerable: a 70% reduction in calls for routine requests, improved customer satisfaction thanks to 24/7 availability, and freeing up advisors for more complex cases.
Fashion & Mode: the art of remote advice
In the world of fashion and luxury, customer experience is essential and one of the most important factors in consumers’ purchasing decisions. On the digital level, dialogg.ai transforms online browsing into a true personal shopping experience.
Some features dedicated to the fashion sector:
- Virtual personal shopping: personalized recommendations based on style, body type, preferences and purchase history
- styling tips: combinations of pieces, outfit advice according to the occasion, seasonal trends
- Smart size guide: international size conversion, personalized advice by brand
- optimized returns management: simplified procedures, automation of return labels, real-time tracking
- stock and availability: similar alternatives, restock alerts, in-store reservation
This approach increases the average basket by 25% on average and reduces the return rate thanks to better purchasing advice.
Tourism: The ultimate virtual guide
Chatbots have become essential allies in the tourism sector, particularly when planning a trip. Whether it’s to find out the price of a service, which places to visit once you arrive, or to anticipate weather conditions, Dialogg.ai guarantees a personalized travel experience before, during, and even after your stay.
Why choose Nixxis as your travel agency for your next vacation?
Smart trip planning: create tailor-made itineraries based on budget, interests and length of stay
Centralized reservations: hotels, restaurants, activities and transport with real-time price comparison
Virtual local guide: attraction recommendations, opening hours, events, updated weather
24/7 travel support: continuous assistance in case of unforeseen events, reservation changes, practical information
Budget optimization: local tips, savings suggestions and personalized price alerts
Result: an immediate response, even in the middle of the night, ideal for calmly managing last-minute preparations.
Education: the personalized educational assistant
In the education sector, automation meets a growing need for personalized student support and simplification of administrative processes.
Dialogg.ai becomes a complete educational solution:
- orientation and admission: interactive guide for applications, admission criteria, procedure timetables
- administrative support: registrations, re-registrations, certificates, attestations, scholarships and financial aid
- educational support: course schedule, exams, results, documentary resources
- student life: accommodation, catering, extracurricular activities, campus services
- parent support: school monitoring, school-family communication, practical information
With this chatbot, there’s no need to contact school or university staff for every question. Students and parents can instantly access all the information they need from a single location.
Internal HR Services: the new generation HR assistant
In large companies with several hundred employees, it becomes difficult to answer all questions, even the simplest ones: “Where is this file located on SharePoint?”, “How do I request leave?”. HR teams must manage a growing volume of repetitive requests. The dialogg.ai chatbot significantly reduces this burden and is establishing itself as the best ally of HR departments.
Some essential features for HR departments:
- administrative management of employees: leave, RTT, sick leave, work certificates, pay slips
- digital onboarding: welcoming new employees, integration procedures, training on internal tools
- internal IT support: IT incident management, equipment requests, access to applications
- training and development: training catalog, registrations, skills monitoring, assessments
- internal communication: dissemination of information, internal surveys, anonymous feedback
Result: HR departments save time and can fully focus on high value-added actions to improve the daily lives of employees, instead of constantly dealing with the same repetitive requests.
Catering: Experience the digital culinary experience
Already widely adopted by food delivery apps such as Deliveroo and Uber Eats, chatbots are now gaining ground directly on the websites of fast-food chains and restaurants. With dialogg.ai, the dining experience is going digital, and every step of the service chain is optimized.
The + of dialogg.ai:
- smart orders: interactive menu, dish customization, allergen and special diet management
- culinary advice: recommendations according to taste, food and wine pairings, nutritional information
- reservation management: real-time availability, modifications, automatic reminders
- optimized delivery: order tracking, estimated delivery time, contact with the delivery person
- customer loyalty: points program, personalized offers, birthdays and special events
Business impact: 20% increase in the number of orders and 45% improvement in customer satisfaction thanks to personalized service.
3. A new conversational assistant that leaves you speechless
Dialogg.ai isn’t stopping at the industry-specific chatbots already available on its website. The solution is taking a new step forward by going beyond text to address voice. With a launch planned for the coming months, the dialogg.ai voicebot will mark a new milestone in your customer relationship management.
The birth of this voicebot responds to a clear observation: companies are no longer satisfied with standardized text interactions. They now demand an automated customer experience, but one that retains the strengths of human relationships: fluidity, personalization, and the naturalness of exchanges.
This is exactly what dialogg.ai offers. Using advanced speech recognition and specialized artificial intelligence, the voicebot understands, analyzes, and responds appropriately, giving customers the feeling of speaking with a real advisor—a voice that listens, understands, and acts.
4. What does dialogg.ai's voicebot bring?
24/7 inbound customer service
The dialogg.ai voicebot provides 24/7 phone reception, eliminating the frustration of long waits. With its advanced speech recognition, it understands even complex requests and engages in a natural conversation with the caller.
Common questions are answered immediately through automated processing, saving customers unnecessary wait times. If the request requires human intervention, the voicebot performs an intelligent transfer, redirecting the call directly to the right department or advisor, without wasting time.
Its major advantage also lies in conversational continuity: it memorizes the context and history of an exchange, which allows customers to avoid having to repeat the same information several times. The result: smooth, fast, and efficient support, which improves the company’s image while building customer loyalty.
Automated teleprospecting
Dialogg.ai handles both inbound and outbound traffic, making it a powerful prospecting engine. With its intelligent outbound calling capabilities, it can run large-scale campaigns quickly and reliably.
The voicebot is also an automatic lead qualification tool, capable of identifying the most relevant prospects and transmitting these contacts directly to sales representatives. It then facilitates appointment scheduling by synchronizing the availability of prospects and teams, which considerably streamlines the sales process.
Finally, dialogg.ai enables personalized follow-up, with scheduled follow-ups based on each prospect’s profile and history. This ensures regular and relevant communication, while freeing sales teams from time-consuming tasks.
Optimized human-machine hybridization
The strength of dialogg.ai lies in its ability to seamlessly combine automation and human intervention. When a situation requires it, it ensures a completely seamless transfer to an advisor, providing them with the full context of the conversation to avoid any disruptions in the customer journey.
Teams can then focus on higher value-added missions, while the voicebot handles routine requests with rigor and consistency.
5. Conclusion: The era of specialized conversational AI
With six industry-specific chatbots already operational and the upcoming arrival of its next-generation voicebot, dialogg.ai is redefining customer service standards. With 83% of French companies planning to increase their investments in AI by 2025, it’s becoming clear that the use of chatbots and voicebots will only increase.
Dialogg.ai’s industry-specific approach ensures unparalleled relevance and a seamless user experience, adapting to the specific needs of each business. With the voicebot, this excellence will now extend to the telephone channel, the most direct and sensitive aspect of customer relations.
👉 Companies that choose dialogg.ai today gain a decisive competitive advantage: greater responsiveness, better customer satisfaction, and teams focused on added value.
The future of customer service cannot be prepared, it must be experienced now.
And it’s called dialogg.ai.
📩 Discover the 6 industry-specific chatbots today and be among the first to hear about the voicebot launch. Stay up-to-date with our latest news!
Andrew Verbrugghe
Marketing & Communications Manager – Nixxis France.
Expert in innovative marketing strategies, specializing in the latest digital trends and passionate about artificial intelligence. 🤖
Andrew Verbrugghe
Marketing & Communications Manager – Nixxis France.
Expert in innovative marketing strategies, specializing in the latest digital trends and passionate about artificial intelligence. 🤖
