{"id":31978,"date":"2024-09-16T13:00:28","date_gmt":"2024-09-16T11:00:28","guid":{"rendered":"https:\/\/www.nixxis.com\/?page_id=31978"},"modified":"2025-12-22T12:04:42","modified_gmt":"2025-12-22T11:04:42","slug":"logiciel-de-centre-dappel","status":"publish","type":"page","link":"https:\/\/www.nixxis.com\/fr\/nos-solutions\/logiciel-de-centre-dappel\/","title":{"rendered":"Logiciel centre d&rsquo;appels"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31978\" class=\"elementor elementor-31978\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a08d17f elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"a08d17f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c9ed500\" data-id=\"c9ed500\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2cfe592 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-widget elementor-widget-image\" data-id=\"2cfe592\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"701\" height=\"505\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Call-center-software.webp\" class=\"attachment-large size-large wp-image-50060\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Call-center-software.webp 701w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Call-center-software-300x216.webp 300w\" sizes=\"(max-width: 701px) 100vw, 701px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47a56e8 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"47a56e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Logiciel centre d'appels<br>et service client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b1079 elementor-widget elementor-widget-text-editor\" data-id=\"43b1079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #19cdff;\">G\u00e9rez vos appels entrants et sortants avec facilit\u00e9 !<\/span><\/strong><br \/>Choisir Nixxis, c&rsquo;est faire le choix d&rsquo;am\u00e9liorer la productivit\u00e9 de vos agents tout en garantissant la satisfaction de vos clients, quelles que soient vos activit\u00e9s : t\u00e9l\u00e9marketing, recouvrement, support client, enqu\u00eates et sondages&#8230;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9edcc93 elementor-align-left elementor-mobile-align-center elementor-widget__width-auto elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"9edcc93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"#Fonctionnalites\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrez ses fonctionnalit\u00e9s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fa0718e\" data-id=\"fa0718e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e2981e elementor-hidden-tablet elementor-hidden-mobile elementor-align-center elementor-widget elementor-widget-lottie\" data-id=\"9e2981e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;source_json&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Animation-1726832472812.json&quot;,&quot;id&quot;:40241,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;loop&quot;:&quot;yes&quot;,&quot;lazyload&quot;:&quot;yes&quot;,&quot;start_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:12,&quot;sizes&quot;:[]},&quot;source&quot;:&quot;media_file&quot;,&quot;caption_source&quot;:&quot;none&quot;,&quot;link_to&quot;:&quot;none&quot;,&quot;trigger&quot;:&quot;arriving_to_viewport&quot;,&quot;viewport&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;play_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;end_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;renderer&quot;:&quot;svg&quot;}\" data-widget_type=\"lottie.default\">\n\t\t\t\t\t<div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76be89f elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"76be89f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-353e904\" data-id=\"353e904\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-538a6d3 elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"538a6d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d4170d elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"5d4170d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76629c1\" data-id=\"76629c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-566af8f elementor-widget elementor-widget-heading\" data-id=\"566af8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les must-have d\u2019un logiciel de gestion <br><span style=\"color:#19cdff\">de centre d\u2019appels performant<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c04e366 elementor-section-full_width elementor-reverse-tablet elementor-reverse-mobile elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"c04e366\" data-element_type=\"section\" data-e-type=\"section\" id=\"Fonctionnalites\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3012052\" data-id=\"3012052\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6604201 elementor-widget elementor-widget-heading\" data-id=\"6604201\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Module Agent<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e661e1b elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e661e1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Gestion voix, chat, emails<\/strong> + canaux digitaux (SMS, Whatsapp, r\u00e9seaux sociaux&#8230;) gr\u00e2ce \u00e0 l&rsquo;<strong>extension Digital<\/strong>.<\/li><li><strong>Interface unique<\/strong> pour l\u2019ensemble des canaux.<\/li><li><strong>Remont\u00e9e de fiches automatique<\/strong>.<\/li><li>Num\u00e9ros de t\u00e9l\u00e9phone accessibles en <strong>click-to-call.<\/strong><\/li><li><strong>Fonctionnalit\u00e9s de t\u00e9l\u00e9phonie avanc\u00e9es<\/strong> (transferts, conf\u00e9rence, consultation de l&rsquo;historique, r\u00e9\u00e9coute du pr\u00e9c\u00e9dent contact&#8230;).<\/li><li><strong>Scripteur int\u00e9gr\u00e9<\/strong>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d08a16c\" data-id=\"d08a16c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-94b79e0 elementor-hidden-tablet elementor-hidden-mobile elementor-align-center elementor-widget elementor-widget-lottie\" data-id=\"94b79e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;source_json&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Animation-1726486741573.json&quot;,&quot;id&quot;:39696,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;loop&quot;:&quot;yes&quot;,&quot;lazyload&quot;:&quot;yes&quot;,&quot;source&quot;:&quot;media_file&quot;,&quot;caption_source&quot;:&quot;none&quot;,&quot;link_to&quot;:&quot;none&quot;,&quot;trigger&quot;:&quot;arriving_to_viewport&quot;,&quot;viewport&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;play_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;start_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;end_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;renderer&quot;:&quot;svg&quot;}\" data-widget_type=\"lottie.default\">\n\t\t\t\t\t<div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9e1d35 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-widget elementor-widget-image\" data-id=\"a9e1d35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"570\" height=\"396\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-Agent-website.webp\" class=\"attachment-large size-large wp-image-50109\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-Agent-website.webp 570w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-Agent-website-300x208.webp 300w\" sizes=\"(max-width: 570px) 100vw, 570px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-18db4bd elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"18db4bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8ef5b3b\" data-id=\"8ef5b3b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-91e72c5 elementor-hidden-tablet elementor-hidden-mobile elementor-align-center elementor-widget elementor-widget-lottie\" data-id=\"91e72c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;source_json&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Animation-1726486997918.json&quot;,&quot;id&quot;:39692,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;loop&quot;:&quot;yes&quot;,&quot;lazyload&quot;:&quot;yes&quot;,&quot;source&quot;:&quot;media_file&quot;,&quot;caption_source&quot;:&quot;none&quot;,&quot;link_to&quot;:&quot;none&quot;,&quot;trigger&quot;:&quot;arriving_to_viewport&quot;,&quot;viewport&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;play_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;start_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;end_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;renderer&quot;:&quot;svg&quot;}\" data-widget_type=\"lottie.default\">\n\t\t\t\t\t<div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d5926c elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-widget elementor-widget-image\" data-id=\"8d5926c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"583\" height=\"327\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-superviseur.webp\" class=\"attachment-large size-large wp-image-50101\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-superviseur.webp 583w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-superviseur-300x168.webp 300w\" sizes=\"(max-width: 583px) 100vw, 583px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a14e96d\" data-id=\"a14e96d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5582f38 elementor-widget elementor-widget-heading\" data-id=\"5582f38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Module Superviseur<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-981ea48 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"981ea48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Consultation en temps r\u00e9el<\/strong> des indicateurs cl\u00e9s pour piloter vos agents.<\/li><li><strong>Suivi temps r\u00e9el de l\u2019\u00e9tat des files d\u2019attentes<\/strong> pour une intervention rapide et une <strong>am\u00e9lioration de la QS.<\/strong><\/li><li><strong>Dashboards personnalisables<\/strong> anim\u00e9s pour suivre les donn\u00e9es essentielles \u00e0 votre activit\u00e9 et un meilleur pilotage.<\/li><li>Contr\u00f4le de la qualit\u00e9 des \u00e9changes gr\u00e2ce au <strong>syst\u00e8me de double \u00e9coute.<\/strong><\/li><li><strong>Acc\u00e8s \u00e0 l\u2019\u00e9cran des agents<\/strong> en visualisation pour une supervision totale de leur activit\u00e9.<\/li><li><strong>Chat live avec vos conseillers<\/strong> pour les aiguiller sans perturber leurs appels.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-20d9cd3 elementor-section-full_width elementor-reverse-tablet elementor-reverse-mobile elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"20d9cd3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-de32058\" data-id=\"de32058\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04e678d elementor-widget elementor-widget-heading\" data-id=\"04e678d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Module Recording<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b22e2b7 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b22e2b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Enregistrement et stockage<\/strong> de tout ou partie des conversations agents \/ clients.<\/li><li><strong>Syst\u00e8me de recherche avanc\u00e9e des conversations<\/strong> (par date, agent, mot-cl\u00e9s \u2026).<\/li><li><strong>R\u00e9\u00e9coute avec syst\u00e8me de notation<\/strong> int\u00e9gr\u00e9.<\/li><li>Possibilit\u00e9 pour le conseiller de <strong>r\u00e9\u00e9couter le dernier \u00e9change client<\/strong> depuis l\u2019interface agent.<\/li><li><strong>Transcription speech-to-text de chaque conversation<\/strong> avec r\u00e9sum\u00e9, analyse des sentiments, engagement d\u2019actions\u2026<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0a80ed6\" data-id=\"0a80ed6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcb02e3 elementor-hidden-tablet elementor-hidden-mobile elementor-align-center elementor-widget elementor-widget-lottie\" data-id=\"fcb02e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;source_json&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Animation-1726487314279.json&quot;,&quot;id&quot;:39704,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;loop&quot;:&quot;yes&quot;,&quot;lazyload&quot;:&quot;yes&quot;,&quot;source&quot;:&quot;media_file&quot;,&quot;caption_source&quot;:&quot;none&quot;,&quot;link_to&quot;:&quot;none&quot;,&quot;trigger&quot;:&quot;arriving_to_viewport&quot;,&quot;viewport&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;play_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;start_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;end_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;renderer&quot;:&quot;svg&quot;}\" data-widget_type=\"lottie.default\">\n\t\t\t\t\t<div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7f494c elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-widget elementor-widget-image\" data-id=\"f7f494c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"462\" height=\"380\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-QM.webp\" class=\"attachment-large size-large wp-image-50093\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-QM.webp 462w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-QM-300x247.webp 300w\" sizes=\"(max-width: 462px) 100vw, 462px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f917199 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"f917199\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c4b7136\" data-id=\"c4b7136\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b123f34 elementor-hidden-tablet elementor-hidden-mobile elementor-align-center elementor-widget elementor-widget-lottie\" data-id=\"b123f34\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;source_json&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Animation-1726498487699.json&quot;,&quot;id&quot;:39721,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;loop&quot;:&quot;yes&quot;,&quot;lazyload&quot;:&quot;yes&quot;,&quot;source&quot;:&quot;media_file&quot;,&quot;caption_source&quot;:&quot;none&quot;,&quot;link_to&quot;:&quot;none&quot;,&quot;trigger&quot;:&quot;arriving_to_viewport&quot;,&quot;viewport&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;play_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;start_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;end_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;renderer&quot;:&quot;svg&quot;}\" data-widget_type=\"lottie.default\">\n\t\t\t\t\t<div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2e870e elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-widget elementor-widget-image\" data-id=\"e2e870e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"383\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-rapports.webp\" class=\"attachment-large size-large wp-image-50085\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-rapports.webp 470w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-rapports-300x244.webp 300w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2123c9c\" data-id=\"2123c9c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08251e6 elementor-widget elementor-widget-heading\" data-id=\"08251e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Module Statistiques<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb69580 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cb69580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Large biblioth\u00e8que de rapports<\/strong> standard<\/li><li>Possibilit\u00e9 de <strong>cr\u00e9ation de rapports personnalis\u00e9s<\/strong>.<\/li><li><strong>Export dans tous les formats<\/strong> : Word, Excel, PDF, CSV, Tiff, MHTML, XML, Dataflow\u2026<\/li><li><strong>Possibilit\u00e9 d\u2019automatisation des exports<\/strong> avec envoi par mail des rapports statistiques selon la p\u00e9riodicit\u00e9 souhait\u00e9e ou d\u00e9p\u00f4t sur serveur s\u00e9curis\u00e9.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c8ff87f elementor-section-full_width elementor-reverse-tablet elementor-reverse-mobile elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"c8ff87f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dab06cf\" data-id=\"dab06cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4db23a elementor-widget elementor-widget-heading\" data-id=\"d4db23a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Module Admin<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f52ffdf elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f52ffdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Gestion utilisateurs<\/strong>, \u00e9quipes, campagnes, activit\u00e9s, files d\u2019attente&#8230; avec <strong>personnalisation des param\u00e8tres<\/strong>.<\/li><li>Exploitation fine de vos bases de donn\u00e9es gr\u00e2ce aux <strong>campagnes multi-activit\u00e9s.<\/strong><\/li><li><strong>Automatisation du parcours client<\/strong> (SVI, strat\u00e9gie de d\u00e9bordement, \u00e9vincement et affectation automatique des fiches aux diff\u00e9rentes activit\u00e9s.<\/li><li><strong>R\u00e8gles de rappel avanc\u00e9es.<\/strong><\/li><li><strong>Dialer puissant avec 10 modes de num\u00e9rotation<\/strong> pour optimiser productivit\u00e9 et joignabilit\u00e9 en limitant nuisances et taux d\u2019abandon.<\/li><li><strong>Personnalisez l\u2019exp\u00e9rience<\/strong> <strong>des utilisateurs<\/strong> de Nixxis pour un confort de travail in\u00e9galable.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-db0683b\" data-id=\"db0683b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb299fc elementor-hidden-tablet elementor-hidden-mobile elementor-align-center elementor-widget elementor-widget-lottie\" data-id=\"eb299fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;source_json&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Animation-1726487837859.json&quot;,&quot;id&quot;:39725,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;loop&quot;:&quot;yes&quot;,&quot;lazyload&quot;:&quot;yes&quot;,&quot;source&quot;:&quot;media_file&quot;,&quot;caption_source&quot;:&quot;none&quot;,&quot;link_to&quot;:&quot;none&quot;,&quot;trigger&quot;:&quot;arriving_to_viewport&quot;,&quot;viewport&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;play_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;start_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;end_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;renderer&quot;:&quot;svg&quot;}\" data-widget_type=\"lottie.default\">\n\t\t\t\t\t<div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d7496 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-widget elementor-widget-image\" data-id=\"b4d7496\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"557\" height=\"492\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-Admin-website.webp\" class=\"attachment-large size-large wp-image-50077\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-Admin-website.webp 557w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Module-Admin-website-300x265.webp 300w\" sizes=\"(max-width: 557px) 100vw, 557px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bbdfcfc elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"bbdfcfc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7742544\" data-id=\"7742544\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f86467 elementor-widget elementor-widget-heading\" data-id=\"4f86467\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez nos <span style=\"color:#19cdff\">fonctionnalit\u00e9s IA <\/span><br>pour automatiser votre centre de contacts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c760a33 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"c760a33\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-98e341c\" data-id=\"98e341c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c064a33 eael-flip-box--3d eael-flipbox-content-align-center eael-flipbox-img-default elementor-widget elementor-widget-eael-flip-box\" data-id=\"c064a33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-flip-box.default\">\n\t\t\t\t\t        <div class=\"eael-elements-flip-box-container eael-animate-flip eael-animate-left eael-content eael-flip-box-hover eael-flipbox-fixed-height eael-flipbox-dynamic\">\n\n            <div class=\"eael-elements-flip-box-flip-card\">\n                <div class=\"eael-elements-flip-box-front-container\">\n                    \n                    \n                        <div class=\"eael-elements-slider-display-table\">\n                            <div class=\"eael-elements-flip-box-vertical-align\">\n                                <div class=\"eael-elements-flip-box-padding\">\n                                    <div class=\"eael-elements-flip-box-icon-image\">\n                                                                                    <img decoding=\"async\" class=\"eael-flipbox-image-as-icon\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/11\/Transcription-speech-to-text-png.webp\" alt=\"&quot;&quot;\">\n                                                                            <\/div>\n                                    <h3 class=\"eael-elements-flip-box-heading\">Transcription <br>speech-to-text<\/h3>                                    <div class=\"eael-elements-flip-box-content\">\n\t                                                                        <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n\n                <div class=\"eael-elements-flip-box-rear-container\">\n                                                                <div class=\"eael-elements-slider-display-table\">\n                            <div class=\"eael-elements-flip-box-vertical-align\">\n                                <div class=\"eael-elements-flip-box-padding\">\n                                                                                                            <h3 class=\"eael-elements-flip-box-heading\">Transcription <br>speech-to-text<\/h3>\n                                                                        <div class=\"eael-elements-flip-box-content\">\n                                        <p>Convertit automatiquement la parole des conversations en texte, facilitant l\u2019analyse et la recherche de mot cl\u00e9 ou d\u2019expression sp\u00e9cifique.<\/p>                                    <\/div>\n\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4938b62\" data-id=\"4938b62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62a6f9d eael-flip-box--3d eael-flipbox-content-align-center eael-flipbox-img-default elementor-widget elementor-widget-eael-flip-box\" data-id=\"62a6f9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-flip-box.default\">\n\t\t\t\t\t        <div class=\"eael-elements-flip-box-container eael-animate-flip eael-animate-left eael-content eael-flip-box-hover eael-flipbox-fixed-height eael-flipbox-dynamic\">\n\n            <div class=\"eael-elements-flip-box-flip-card\">\n                <div class=\"eael-elements-flip-box-front-container\">\n                    \n                    \n                        <div class=\"eael-elements-slider-display-table\">\n                            <div class=\"eael-elements-flip-box-vertical-align\">\n                                <div class=\"eael-elements-flip-box-padding\">\n                                    <div class=\"eael-elements-flip-box-icon-image\">\n                                                                                    <img decoding=\"async\" class=\"eael-flipbox-image-as-icon\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/11\/Resume-de-la-conversation-png.webp\" alt=\"&quot;&quot;\">\n                                                                            <\/div>\n                                    <h3 class=\"eael-elements-flip-box-heading\">R\u00e9sum\u00e9 de la conversation<\/h3>                                    <div class=\"eael-elements-flip-box-content\">\n\t                                                                        <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n\n                <div class=\"eael-elements-flip-box-rear-container\">\n                                                                <div class=\"eael-elements-slider-display-table\">\n                            <div class=\"eael-elements-flip-box-vertical-align\">\n                                <div class=\"eael-elements-flip-box-padding\">\n                                                                                                            <h3 class=\"eael-elements-flip-box-heading\">R\u00e9sum\u00e9 de la conversation<\/h3>\n                                                                        <div class=\"eael-elements-flip-box-content\">\n                                        <p>G\u00e9n\u00e8re une phrase r\u00e9sumant l\u2019essentiel de la conversation, offrant une vue d\u2019ensemble rapide.<\/p>                                    <\/div>\n\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d601d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"6d601d8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-54a0e13\" data-id=\"54a0e13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78f1ce8 eael-flip-box--3d eael-flipbox-content-align-center eael-flipbox-img-default elementor-widget elementor-widget-eael-flip-box\" data-id=\"78f1ce8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-flip-box.default\">\n\t\t\t\t\t        <div class=\"eael-elements-flip-box-container eael-animate-flip eael-animate-left eael-content eael-flip-box-hover eael-flipbox-fixed-height eael-flipbox-dynamic\">\n\n            <div class=\"eael-elements-flip-box-flip-card\">\n                <div class=\"eael-elements-flip-box-front-container\">\n                    \n                    \n                        <div class=\"eael-elements-slider-display-table\">\n                            <div class=\"eael-elements-flip-box-vertical-align\">\n                                <div class=\"eael-elements-flip-box-padding\">\n                                    <div class=\"eael-elements-flip-box-icon-image\">\n                                                                                    <img decoding=\"async\" class=\"eael-flipbox-image-as-icon\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/11\/Engagement-dactions-png.webp\" alt=\"&quot;&quot;\">\n                                                                            <\/div>\n                                    <h3 class=\"eael-elements-flip-box-heading\">Engagements <br>d'actions<\/h3>                                    <div class=\"eael-elements-flip-box-content\">\n\t                                                                        <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n\n                <div class=\"eael-elements-flip-box-rear-container\">\n                                                                <div class=\"eael-elements-slider-display-table\">\n                            <div class=\"eael-elements-flip-box-vertical-align\">\n                                <div class=\"eael-elements-flip-box-padding\">\n                                                                                                            <h3 class=\"eael-elements-flip-box-heading\">Engagements <br>d'actions<\/h3>\n                                                                        <div class=\"eael-elements-flip-box-content\">\n                                        <p>Analyse les engagements pris par l\u2019agent ou par le client et propose la meilleure action \u00e0 entreprendre ensuite.<\/p>                                    <\/div>\n\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1853d26\" data-id=\"1853d26\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-263fbc8 eael-flip-box--3d eael-flipbox-content-align-center eael-flipbox-img-default elementor-widget elementor-widget-eael-flip-box\" data-id=\"263fbc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-flip-box.default\">\n\t\t\t\t\t        <div class=\"eael-elements-flip-box-container eael-animate-flip eael-animate-left eael-content eael-flip-box-hover eael-flipbox-fixed-height eael-flipbox-dynamic\">\n\n            <div class=\"eael-elements-flip-box-flip-card\">\n                <div class=\"eael-elements-flip-box-front-container\">\n                    \n                    \n                        <div class=\"eael-elements-slider-display-table\">\n                            <div class=\"eael-elements-flip-box-vertical-align\">\n                                <div class=\"eael-elements-flip-box-padding\">\n                                    <div class=\"eael-elements-flip-box-icon-image\">\n                                                                                    <img decoding=\"async\" class=\"eael-flipbox-image-as-icon\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/11\/Tagging-automatique-png.webp\" alt=\"&quot;&quot;\">\n                                                                            <\/div>\n                                    <h3 class=\"eael-elements-flip-box-heading\">Tagging <br>automatique<\/h3>                                    <div class=\"eael-elements-flip-box-content\">\n\t                                                                        <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n\n                <div class=\"eael-elements-flip-box-rear-container\">\n                                                                <div class=\"eael-elements-slider-display-table\">\n                            <div class=\"eael-elements-flip-box-vertical-align\">\n                                <div class=\"eael-elements-flip-box-padding\">\n                                                                                                            <h3 class=\"eael-elements-flip-box-heading\">Tagging <br>automatique<\/h3>\n                                                                        <div class=\"eael-elements-flip-box-content\">\n                                        <p>Attribue automatiquement des tags ou des \u00e9tiquettes aux conversations en fonction de certains crit\u00e8res pr\u00e9d\u00e9finis.<\/p>                                    <\/div>\n\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-98fd0ba elementor-section-content-middle elementor-section-height-min-height elementor-hidden-mobile elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"98fd0ba\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-888c03f\" data-id=\"888c03f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f621c82 elementor-widget elementor-widget-heading\" data-id=\"f621c82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment \u00e7a fonctionne ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2980671 elementor-widget elementor-widget-image\" data-id=\"2980671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Schema-temps-AI-4.webp\" class=\"attachment-2048x2048 size-2048x2048 wp-image-50641\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Schema-temps-AI-4.webp 1920w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Schema-temps-AI-4-300x169.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Schema-temps-AI-4-1024x576.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Schema-temps-AI-4-768x432.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Schema-temps-AI-4-1536x864.webp 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b33035 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"5b33035\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b2d248\" data-id=\"1b2d248\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da2e4f3 elementor-widget elementor-widget-heading\" data-id=\"da2e4f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rejoignez un large r\u00e9seau d'utilisateurs !<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a7d0a5 elementor-skin-carousel elementor-arrows-yes elementor-widget elementor-widget-media-carousel\" data-id=\"8a7d0a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_per_view&quot;:&quot;4&quot;,&quot;speed&quot;:698,&quot;lazyload&quot;:&quot;yes&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;autoplay_speed&quot;:1000,&quot;skin&quot;:&quot;carousel&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;show_arrows&quot;:&quot;yes&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;space_between_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"media-carousel.default\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Diapositives\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/\">\t\t<div class=\"elementor-carousel-image swiper-lazy\" role=\"img\" aria-label=\"&quot;&quot;\" data-background=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/11\/Logo-Sogedi.svg\">\n\n\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader\"><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/giphar\/\">\t\t<div class=\"elementor-carousel-image swiper-lazy\" role=\"img\" aria-label=\"Logo de Giphar\" data-background=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2022\/08\/logo_giphar.webp\">\n\n\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader\"><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/axa-assistance\/\">\t\t<div class=\"elementor-carousel-image swiper-lazy\" role=\"img\" aria-label=\"Logo de Axa Assistance\" data-background=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2022\/08\/axa-assistance-600px-logo.webp\">\n\n\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader\"><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/call-to-action\/\">\t\t<div class=\"elementor-carousel-image swiper-lazy\" role=\"img\" aria-label=\"&quot;&quot;\" data-background=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/11\/call-toa-ction-png-e1732100808390.webp\">\n\n\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader\"><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/shurgard\/\">\t\t<div class=\"elementor-carousel-image swiper-lazy\" role=\"img\" aria-label=\"&quot;&quot;\" data-background=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/08\/Shurgard-logo.webp\">\n\n\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader\"><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/\">\t\t<div class=\"elementor-carousel-image swiper-lazy\" role=\"img\" aria-label=\"MCC\" data-background=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/11\/MCC-couleur-png.webp\">\n\n\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader\"><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/iris-sud\/\">\t\t<div class=\"elementor-carousel-image swiper-lazy\" role=\"img\" aria-label=\"&quot;&quot;\" data-background=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/11\/Logo-Iris-Sud-png.webp\">\n\n\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader\"><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/monaco-telecom\/\">\t\t<div class=\"elementor-carousel-image swiper-lazy\" role=\"img\" aria-label=\"&quot;&quot;\" data-background=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2022\/09\/MONACO.webp\">\n\n\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader\"><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/vipp-interstis\/\">\t\t<div class=\"elementor-carousel-image swiper-lazy\" role=\"img\" aria-label=\"&quot;&quot;\" data-background=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/11\/VIPP-evolution-png.webp\">\n\n\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader\"><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/\">\t\t<div class=\"elementor-carousel-image swiper-lazy\" role=\"img\" aria-label=\"Plus que Pro\" data-background=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/logo-pqp-s.webp\">\n\n\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader\"><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/concentrix\/\">\t\t<div class=\"elementor-carousel-image swiper-lazy\" role=\"img\" aria-label=\"Concentrix\" data-background=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/07\/Concentrix_logo.svg\">\n\n\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader\"><\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Pr\u00e9c\u00e9dent\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Suivant\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d111ee elementor-align-center elementor-mobile-align-center elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"1d111ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9moignages clients<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d4d3b0 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"4d4d3b0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36bee8a\" data-id=\"36bee8a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9a3d34 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"d9a3d34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment choisir le meilleur<br><span style=\"color:#19cdff\">logiciel de gestion des appels<\/span> ? <br>D\u00e9couvrez nos ressources pour vous guider.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c0ae1a elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-widget elementor-widget-heading\" data-id=\"3c0ae1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Choisissez le meilleur<br><span style=\"color:#19cdff\">logiciel de gestion des appels<\/span> avec Nixxis !<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b22b82a elementor-section-full_width elementor-reverse-tablet elementor-reverse-mobile elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"b22b82a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a86af64\" data-id=\"a86af64\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db59cd8 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"db59cd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pourquoi Nixxis est la solution id\u00e9ale pour <span style=\"color:#19cdff\">g\u00e9rer vos appels<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac8945b elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ac8945b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\"><strong>Comparez Nixxis aux autres solutions sur le march\u00e9 et d\u00e9couvrez pourquoi notre logiciel est le meilleur choix pour votre activit\u00e9.<\/strong><\/p><p class=\"whitespace-normal break-words\">Notre analyse comparative r\u00e9v\u00e8le <strong>trois atouts d\u00e9cisifs<\/strong> qui positionnent Nixxis au-dessus de la concurrence :<\/p><p class=\"whitespace-normal break-words\"><strong>Performance technique sup\u00e9rieure<\/strong> : robustesse et scalabilit\u00e9 que les solutions cloud basiques ne peuvent \u00e9galer. Notre architecture g\u00e8re efficacement les pics de trafic tout en maintenant une qualit\u00e9 de service optimale lors de vos campagnes les plus intensives.<\/p><p class=\"whitespace-normal break-words\"><strong>Le meilleur syst\u00e8me de routage du march\u00e9<\/strong> : maximisez vos ventes avec notre dialer intelligent reconnu pour son mode pr\u00e9dictif, compl\u00e9t\u00e9 par les modes power, power limit\u00e9 et progressif, s&rsquo;adaptant parfaitement \u00e0 vos strat\u00e9gies commerciales.<\/p><p class=\"whitespace-normal break-words\"><strong>Conformit\u00e9 r\u00e9glementaire fran\u00e7aise<\/strong> : contrairement aux solutions am\u00e9ricaines, Nixxis int\u00e8gre nativement la loi Naegelen et les exigences RGPD, vous prot\u00e9geant de tout risque de non-conformit\u00e9 sur le march\u00e9 fran\u00e7ais.<\/p><p class=\"whitespace-normal break-words\">Pour une comparaison d\u00e9taill\u00e9e de notre solution de gestion des appels par rapport \u00e0 d&rsquo;autres solutions concurrentes, rendez-vous sur notre <span style=\"color: #19cdff;\"><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/alternative-a-aircall\/\"><strong>page d\u00e9di\u00e9e<\/strong><\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ce31d77\" data-id=\"ce31d77\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00f1d2c elementor-widget elementor-widget-image\" data-id=\"00f1d2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/alternative-a-aircall\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/08\/Call-center-agent-1024x683.webp\" class=\"attachment-large size-large wp-image-52068 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/08\/Call-center-agent-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/08\/Call-center-agent-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/08\/Call-center-agent-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/08\/Call-center-agent-1536x1025.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/08\/Call-center-agent.webp 2010w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"false\" data-dominant-color=\"aeaaa3\" style=\"--dominant-color: #aeaaa3\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-9783b8b elementor-align-center elementor-mobile-align-center elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"9783b8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/alternative-a-aircall\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Trouvez la solution qui vous correspond<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3490874 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"3490874\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b1c69e2\" data-id=\"b1c69e2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f67a79 elementor-widget elementor-widget-image\" data-id=\"4f67a79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/plus-quune-simple-solution-logicielle-un-veritable-partenaire\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/03\/Vignette-video-Presentation-Nixxis-1024x573.webp\" class=\"attachment-large size-large wp-image-35580 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/03\/Vignette-video-Presentation-Nixxis-1024x573.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/03\/Vignette-video-Presentation-Nixxis-300x168.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/03\/Vignette-video-Presentation-Nixxis-768x430.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/03\/Vignette-video-Presentation-Nixxis-1536x860.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/03\/Vignette-video-Presentation-Nixxis.webp 1602w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"false\" data-dominant-color=\"a1a59d\" style=\"--dominant-color: #a1a59d\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ba7a828\" data-id=\"ba7a828\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3055a18 elementor-widget elementor-widget-heading\" data-id=\"3055a18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Nixxis, plus qu'une simple<br> solution de gestion d'appels,<br><span style=\"color:#19cdff\">un v\u00e9ritable partenaire<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4b9464 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c4b9464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"80\" data-end=\"275\">D\u00e9couvrez dans cet article <strong data-start=\"111\" data-end=\"222\">5 expertises cl\u00e9s <\/strong>qui font de Nixxis<strong data-start=\"111\" data-end=\"222\">\u00a0un v\u00e9ritable partenaire strat\u00e9gique<\/strong> pour vos projets de relation client. Parmi elles :<\/p><ul data-start=\"277\" data-end=\"1192\"><li data-start=\"277\" data-end=\"656\"><p data-start=\"279\" data-end=\"656\"><strong data-start=\"279\" data-end=\"312\">La gestion experte de la voix<\/strong> : gr\u00e2ce \u00e0 notre dialer intelligent et \u00e0 une ACD performante, b\u00e9n\u00e9ficiez de strat\u00e9gies de routage personnalis\u00e9es selon les comp\u00e9tences et disponibilit\u00e9s de vos agents, d\u2019une segmentation automatique de vos fichiers clients et de r\u00e8gles avanc\u00e9es de rappel, le tout dans le respect strict du D\u00e9cret encadrant les fr\u00e9quences et horaires d\u2019appel.<\/p><\/li><li data-start=\"658\" data-end=\"915\"><p data-start=\"660\" data-end=\"915\"><strong data-start=\"660\" data-end=\"693\">Une suite omnicanale compl\u00e8te<\/strong> : profitez d\u2019une harmonisation parfaite des canaux voix, digital, social et IA \u00e0 travers nos modules <em data-start=\"795\" data-end=\"833\">Contact Suite, Digital, Social et IA<\/em>, pour construire un \u00e9cosyst\u00e8me fluide, coh\u00e9rent et adapt\u00e9 \u00e0 vos enjeux m\u00e9tiers.<\/p><\/li><li data-start=\"917\" data-end=\"1192\"><p data-start=\"919\" data-end=\"1192\"><strong data-start=\"919\" data-end=\"950\">Un assistant IA intelligent<\/strong> : d\u00e9cuplez la performance de vos conseillers gr\u00e2ce \u00e0 des fonctionnalit\u00e9s de pointe telles que le chatbot, l\u2019assistant conversationnel, la transcription et le r\u00e9sum\u00e9 automatis\u00e9 des \u00e9changes, ainsi que l\u2019analyse des sentiments en temps r\u00e9el&#8230;<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c607f1 elementor-align-center elementor-mobile-align-center elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"7c607f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/plus-quune-simple-solution-logicielle-un-veritable-partenaire\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrez Nixxis en vid\u00e9o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ca3ecce elementor-section-full_width elementor-reverse-tablet elementor-reverse-mobile elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"ca3ecce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8057006\" data-id=\"8057006\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8703af9 elementor-widget elementor-widget-heading\" data-id=\"8703af9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Choisir la meilleure solution de t\u00e9l\u00e9phonie selon sa m\u00e9thode de <span style=\"color:#19cdff\">distribution des appels<\/span> en 2025<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0be85 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2b0be85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\">Cet article d\u00e9taille les <strong>7 piliers fondamentaux<\/strong> d&rsquo;un syst\u00e8me de distribution des appels (ACD) de qualit\u00e9 professionnelle, comme par exemple :<\/p><p class=\"whitespace-normal break-words\"><strong>La scalabilit\u00e9<\/strong> pour absorber les pics de trafic sans interruption de service, <strong>la s\u00e9curit\u00e9 renforc\u00e9e<\/strong> avec cryptage des donn\u00e9es et conformit\u00e9 RGPD, ou encore <strong>l&rsquo;intelligence op\u00e9rationnelle<\/strong> gr\u00e2ce \u00e0 des KPIs actionnables et rapports personnalisables.<\/p><p class=\"whitespace-normal break-words\">Notre article explore \u00e9galement les enjeux omnicanaux \u00e0 travers la gestion des interactions depuis le t\u00e9l\u00e9phone, mais aussi depuis les emails, SMS, chat et r\u00e9seaux sociaux.<\/p><p class=\"whitespace-normal break-words\">Consultez ce guide complet pour transformer votre centre d&rsquo;appels en v\u00e9ritable levier de performance client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4ad3ddc\" data-id=\"4ad3ddc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d4aec1 elementor-widget elementor-widget-image\" data-id=\"6d4aec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/choisir-la-solution-de-telephonie-ideale-selon-lacd\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"767\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/05\/Choisir-la-solution-de-telephonie-ideale-selon-son-ACD-1536x767.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-37180 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/05\/Choisir-la-solution-de-telephonie-ideale-selon-son-ACD-1536x767.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/05\/Choisir-la-solution-de-telephonie-ideale-selon-son-ACD-300x150.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/05\/Choisir-la-solution-de-telephonie-ideale-selon-son-ACD-1024x512.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/05\/Choisir-la-solution-de-telephonie-ideale-selon-son-ACD-768x384.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/05\/Choisir-la-solution-de-telephonie-ideale-selon-son-ACD-2048x1023.webp 2048w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" data-has-transparency=\"false\" data-dominant-color=\"7b716a\" style=\"--dominant-color: #7b716a\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-345b1a2 elementor-align-center elementor-mobile-align-center elementor-widget-laptop__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"345b1a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/choisir-la-solution-de-telephonie-ideale-selon-lacd\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acc\u00e9dez \u00e0 l'article<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd9f533 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"bd9f533\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2954b3b\" data-id=\"2954b3b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33986f4 elementor-widget elementor-widget-heading\" data-id=\"33986f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs - Logiciel de centre d'appel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b9c3f54 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"b9c3f54\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-865f421\" data-id=\"865f421\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9968154 elementor-widget elementor-widget-heading\" data-id=\"9968154\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Question1\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#logiciel%20de%20telephonie\">\ud83d\udc49 Qu\u2019est-ce qu\u2019un logiciel de t\u00e9l\u00e9phonie ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aadc0a elementor-widget elementor-widget-heading\" data-id=\"4aadc0a\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Question2\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Canaux%20de%20communication\">\ud83d\udc49 Quels canaux de communication sont pris en charge par votre logiciel ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d88b241 elementor-widget elementor-widget-heading\" data-id=\"d88b241\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Question3\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Formation\">\ud83d\udc49 Proposez-vous une formation ou un accompagnement \u00e0 la prise en main ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-252a6f6 elementor-widget elementor-widget-heading\" data-id=\"252a6f6\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Question4\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Blending\">\ud83d\udc49 Peut-on g\u00e9rer simultan\u00e9ment les activit\u00e9s entrantes et sortantes ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ac3181 elementor-widget elementor-widget-heading\" data-id=\"1ac3181\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Question5\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Dialer\">\ud83d\udc49 Quelles sont les options de num\u00e9rotation automatique (dialer) disponibles ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8a0dcae\" data-id=\"8a0dcae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2e93ad elementor-widget elementor-widget-heading\" data-id=\"c2e93ad\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Question6\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Conformite%20reglementaire\">\ud83d\udc49 Le logiciel est-il conforme \u00e0 la r\u00e9glementation en France ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3976188 elementor-widget elementor-widget-heading\" data-id=\"3976188\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Question7\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Integration\">\ud83d\udc49 Comment se fait l\u2019int\u00e9gration avec d\u2019autres outils comme le CRM ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce01190 elementor-widget elementor-widget-heading\" data-id=\"ce01190\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Question8\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Supervision\">\ud83d\udc49 Existe-t-il une supervision silencieuse ou une aide en temps r\u00e9el pour les agents ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a47a675 elementor-widget elementor-widget-heading\" data-id=\"a47a675\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Question9\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Saas%20ou%20on%20premise\">\ud83d\udc49 La solution est-elle disponible en mode cloud (SaaS) ou sur site (on-premise) ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c589a0 elementor-widget elementor-widget-heading\" data-id=\"6c589a0\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Question10\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Tarification\">\ud83d\udc49 A quelle tarification doit-on s'attendre ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e97787 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"5e97787\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d7a35e8\" data-id=\"d7a35e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c24bc89 elementor-widget elementor-widget-heading\" data-id=\"c24bc89\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"logiciel de telephonie\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Question1\">\ud83d\udd3c Qu\u2019est-ce qu\u2019un logiciel de t\u00e9l\u00e9phonie ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caaf8bb elementor-widget elementor-widget-text-editor\" data-id=\"caaf8bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"3088\" data-end=\"3285\">Plus commun\u00e9ment appel\u00e9e <strong>CCaaS (Contact Center as a Service),<\/strong> il s&rsquo;agit d&rsquo;une solution technologique permettant de g\u00e9rer et d\u2019automatiser les interactions t\u00e9l\u00e9phoniques et multicanales (voix, email, chat, SMS, r\u00e9seaux sociaux). Il centralise les communications, optimise la distribution des appels et am\u00e9liore la productivit\u00e9 des \u00e9quipes service client et de t\u00e9l\u00e9vente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca56d18 elementor-widget elementor-widget-heading\" data-id=\"ca56d18\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Canaux de communication\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Question2\">\ud83d\udd3c Quels canaux de communication sont pris en charge par votre logiciel ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03846e6 elementor-widget elementor-widget-text-editor\" data-id=\"03846e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"3088\" data-end=\"3285\">Le logiciel couvre la voix (entrant\/sortant), les emails (\u00e0 partir de l&rsquo;<span style=\"color: #19cdff;\"><strong><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/tarifs\/\">\u00e9dition Enterprise<\/a><\/strong><\/span>), le chat en direct et les SMS. Avec notre solution omnicanale, Nixxis permet m\u00eame de g\u00e9rer WhatsApp et les <span style=\"color: #19cdff;\"><strong><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/nos-solutions\/monitoring-reseaux-sociaux\/\">r\u00e9seaux sociaux<\/a><\/strong><\/span>, afin d&rsquo;assurer un <span style=\"color: #19cdff;\"><strong><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/nos-solutions\/communication-omnicanale\/\">service client omnicanal<\/a><\/strong><\/span> centralis\u00e9 depuis une interface unique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6df22c elementor-widget elementor-widget-heading\" data-id=\"f6df22c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Formation\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Question3\">\ud83d\udd3c Proposez-vous une formation ou un accompagnement \u00e0 la prise en main ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-350d078 elementor-widget elementor-widget-text-editor\" data-id=\"350d078\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Nixxis accompagne ses clients \u00e0 chaque \u00e9tape du projet :<\/p><ul><li>Discussion sur le besoin de l&rsquo;entreprise et le p\u00e9rim\u00e8tre du projet<\/li><li>Phase de POC \u00e9ventuelle<\/li><li>Formation des \u00e9quipes, (configuration sur-mesure selon le besoin)<\/li><li>Point d&rsquo;\u00e9tape r\u00e9guliers<\/li><li>D\u00e9ploiement final<\/li><li>Support continu pour garantir une bonne ma\u00eetrise de la solution<\/li><\/ul><p><br \/>La formation technique \u00e0 la prise en main du logiciel peut avoir lieu \u00e0 distance ou en pr\u00e9sentiel, selon le souhait du client. Un nombre de jours est d\u00e9termin\u00e9 en fonction du nombre d&rsquo;agents, de l&rsquo;\u00e9dition et des solutions compl\u00e9mentaires choisies.<\/p><p>En compl\u00e9ment, un <span style=\"color: #19cdff;\"><strong><a style=\"color: #19cdff;\" href=\"https:\/\/support.nixxis.com\/portal\/en\/signin\">Support Center<\/a><\/strong><\/span> est disponible avec une multitude de documents et ressources pour vous aider dans la bonne compr\u00e9hension du logiciel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b78f0d7 elementor-widget elementor-widget-heading\" data-id=\"b78f0d7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Blending\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Question4\">\ud83d\udd3c Peut-on g\u00e9rer simultan\u00e9ment les activit\u00e9s entrantes et sortantes ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46595fd elementor-widget elementor-widget-text-editor\" data-id=\"46595fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Absolument, et c\u2019est d\u2019ailleurs l\u2019une des grandes forces de notre solution pour la gestion des appels. Nixxis offre un <strong data-start=\"214\" data-end=\"233\">blending avanc\u00e9<\/strong> entre appels entrants et sortants : il n\u2019est pas n\u00e9cessaire de se d\u00e9connecter d\u2019une activit\u00e9 pour en rejoindre une autre. Tout se fait automatiquement via l\u2019interface, gr\u00e2ce au logiciel qui analyse les flux d\u2019appels et les distribue directement vers les \u00e9quipes les plus qualifi\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d521bc elementor-widget elementor-widget-heading\" data-id=\"1d521bc\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Dialer\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Question5\">\ud83d\udd3c Quelles sont les options de num\u00e9rotation automatique (dialer) disponibles ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93e5221 elementor-widget elementor-widget-text-editor\" data-id=\"93e5221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"106\" data-end=\"335\">En fonction de l\u2019\u00e9dition choisie, vous b\u00e9n\u00e9ficiez d\u2019un dialer performant offrant jusqu\u2019\u00e0 10 modes de num\u00e9rotation : <strong>manuel, preview, progressif, power, power limit\u00e9, sans agents, rappels seulement, IVR invers\u00e9 et workflows.<\/strong><\/p><p data-start=\"337\" data-end=\"842\">\u00c0 noter l\u2019int\u00e9gration de notre c\u00e9l\u00e8bre <strong data-start=\"376\" data-end=\"394\">mode pr\u00e9dictif<\/strong>, qui contribue \u00e0 la renomm\u00e9e de Nixxis et \u00e0 la satisfaction de nos clients. Plus performant que le mode power limit\u00e9, le mode pr\u00e9dictif automatise la distribution des appels vers la bonne personne, au bon moment et \u00e0 un rythme optimal, sans cr\u00e9er de pression suppl\u00e9mentaire sur vos agents. \u00c0 ce jour, Nixxis reste la seule soci\u00e9t\u00e9 \u00e0 proposer un v\u00e9ritable <strong data-start=\"750\" data-end=\"763\">pr\u00e9dictif (et le plus puissant du march\u00e9 par ailleurs)<\/strong>, l\u00e0 o\u00f9 d\u2019autres solutions se contentent de versions limit\u00e9es ou simplifi\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-210600f elementor-widget elementor-widget-heading\" data-id=\"210600f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Conformite reglementaire\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Question6\">\ud83d\udd3c Le logiciel est-il conforme \u00e0 la r\u00e9glementation en France ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c82dc8 elementor-widget elementor-widget-text-editor\" data-id=\"5c82dc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"106\" data-end=\"335\">Oui. Notre solution int\u00e8gre des fonctionnalit\u00e9s permettant de limiter les appels sortants aux plages horaires autoris\u00e9es et de contr\u00f4ler avec pr\u00e9cision la fr\u00e9quence des sollicitations, garantissant ainsi une totale conformit\u00e9 avec la r\u00e9glementation fran\u00e7aise en mati\u00e8re de d\u00e9marchage t\u00e9l\u00e9phonique. En tant qu\u2019<strong><span style=\"color: #19cdff;\"><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/nos-solutions\/telecommunications\/\">op\u00e9rateur t\u00e9l\u00e9com<\/a><\/span><\/strong>, Nixxis assure en outre une <strong data-start=\"420\" data-end=\"445\">joignabilit\u00e9 optimale<\/strong> gr\u00e2ce \u00e0 l\u2019utilisation de num\u00e9ros locaux respectant strictement les r\u00e9glementations en vigueur (<span style=\"color: #19cdff;\"><strong><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/quel-effet-la-reglementation-a-t-elle-sur-les-acteurs-du-secteur-en-ce-qui-concerne-le-mecanisme-dauthentification-des-numeros-man\/\">MAN<\/a><\/strong><\/span>).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7e4fd elementor-widget elementor-widget-heading\" data-id=\"7f7e4fd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Integration\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Question7\">\ud83d\udd3c Comment se fait l\u2019int\u00e9gration avec d\u2019autres outils comme le CRM ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60ed74f elementor-widget elementor-widget-text-editor\" data-id=\"60ed74f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"106\" data-end=\"335\">Selon l&rsquo;<span style=\"color: #19cdff;\"><strong><a style=\"color: #19cdff;\" href=\"https:\/\/www.nixxis.com\/fr\/tarifs\/\">\u00e9dition choisie<\/a><\/strong><\/span>, le logiciel s\u2019int\u00e8gre \u00e0 vos CRM (Salesforce, Zoho, etc.) et autres outils m\u00e9tiers, offrant une vue \u00e0 360\u00b0 du client et garantissant des interactions fluides int\u00e9gr\u00e9es \u00e0 vos processus existants.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb702d elementor-widget elementor-widget-heading\" data-id=\"feb702d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Supervision\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Question8\">\ud83d\udd3c Existe-t-il une supervision silencieuse ou une aide en temps r\u00e9el pour les agents ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03ca12d elementor-widget elementor-widget-text-editor\" data-id=\"03ca12d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"106\" data-end=\"335\">Bien s\u00fbr. Le superviseur peut \u00e9couter les appels via la double \u00e9coute et communiquer via un chat priv\u00e9 avec l\u2019agent, sans interrompre la conversation en cours.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e31a415 elementor-widget elementor-widget-heading\" data-id=\"e31a415\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Saas ou on premise\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Question9\">\ud83d\udd3c La solution est-elle disponible en mode cloud (SaaS) ou sur site (on-premise) ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57a945c elementor-widget elementor-widget-text-editor\" data-id=\"57a945c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"106\" data-end=\"335\">Elle est disponible aussi bien en mode cloud (SaaS) qu\u2019en mode on-premise, selon vos besoins technologiques et politiques internes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-770fbcb elementor-widget elementor-widget-heading\" data-id=\"770fbcb\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Tarification\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#Questio10\">\ud83d\udd3c A quelle tarification doit-on s'attendre ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fb0c4b elementor-widget elementor-widget-text-editor\" data-id=\"8fb0c4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"79\" data-end=\"511\">La tarification d\u00e9pend du mode de d\u00e9ploiement (cloud ou on-premise), du nombre de positions concurrentes (et non nominatives) ainsi que des options compl\u00e9mentaires choisies. Nos solutions sont con\u00e7ues pour \u00eatre <strong data-start=\"290\" data-end=\"317\">flexibles et \u00e9volutives<\/strong>, afin de s\u2019adapter pr\u00e9cis\u00e9ment \u00e0 vos besoins. Apr\u00e8s un \u00e9change avec nos \u00e9quipes, un devis personnalis\u00e9 vous sera propos\u00e9 pour d\u00e9finir la configuration la plus avantageuse pour votre activit\u00e9.<\/p><p data-start=\"513\" data-end=\"732\">De mani\u00e8re g\u00e9n\u00e9rale, nous proposons <strong data-start=\"549\" data-end=\"577\">quatre types de licences<\/strong>, allant de l\u2019\u00e9dition <strong data-start=\"599\" data-end=\"610\">Starter<\/strong>, pens\u00e9e pour les structures aux besoins limit\u00e9s, jusqu\u2019\u00e0 l\u2019\u00e9dition <strong data-start=\"678\" data-end=\"692\">Enterprise<\/strong>, une solution enti\u00e8rement sur-mesure.<\/p><p data-start=\"734\" data-end=\"892\">Chaque \u00e9dition est con\u00e7ue pour r\u00e9pondre aux exigences de toutes les entreprises, <strong data-start=\"815\" data-end=\"889\">quelle que soit leur taille, leur secteur ou leur niveau de complexit\u00e9<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-383e111 elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"383e111\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e960c12\" data-id=\"e960c12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d0a1b7 elementor-widget elementor-widget-heading\" data-id=\"6d0a1b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 passer votre centre d'appels \u00e0 <span style=\"color:#19cdff\"> <br>la vitesse sup\u00e9rieure  <\/span>?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8475f60 elementor-widget elementor-widget-text-editor\" data-id=\"8475f60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Am\u00e9liorez vos performances et offrez \u00e0 vos clients la qualit\u00e9 de service qu&rsquo;ils sont en droit d&rsquo;attendre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6308131 elementor-mobile-align-center elementor-align-center elementor-widget-laptop__width-initial elementor-widget elementor-widget-button\" data-id=\"6308131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pop\" href=\"https:\/\/www.nixxis.com\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Logiciel centre d&rsquo;appelset service client G\u00e9rez vos appels entrants et sortants avec facilit\u00e9 !Choisir Nixxis, c&rsquo;est faire le choix d&rsquo;am\u00e9liorer la productivit\u00e9 de vos agents tout en garantissant la satisfaction de vos clients, quelles que soient vos activit\u00e9s : t\u00e9l\u00e9marketing, recouvrement, support client, enqu\u00eates et sondages&#8230; D\u00e9couvrez ses fonctionnalit\u00e9s Les must-have d\u2019un logiciel de gestion de centre d\u2019appels performant Module Agent Gestion voix, chat, emails + canaux digitaux (SMS, Whatsapp, r\u00e9seaux sociaux&#8230;) gr\u00e2ce \u00e0 l&rsquo;extension Digital. Interface unique pour l\u2019ensemble des canaux. Remont\u00e9e de fiches automatique. Num\u00e9ros de t\u00e9l\u00e9phone accessibles en click-to-call. Fonctionnalit\u00e9s de t\u00e9l\u00e9phonie avanc\u00e9es (transferts, conf\u00e9rence, consultation de l&rsquo;historique, r\u00e9\u00e9coute du pr\u00e9c\u00e9dent contact&#8230;). Scripteur int\u00e9gr\u00e9. Module Superviseur Consultation en temps r\u00e9el des indicateurs cl\u00e9s pour piloter vos agents. Suivi temps r\u00e9el de l\u2019\u00e9tat des files d\u2019attentes pour une intervention rapide et une am\u00e9lioration de la QS. Dashboards personnalisables anim\u00e9s pour suivre les donn\u00e9es essentielles \u00e0 votre activit\u00e9 et un meilleur pilotage. Contr\u00f4le de la qualit\u00e9 des \u00e9changes gr\u00e2ce au syst\u00e8me de double \u00e9coute. Acc\u00e8s \u00e0 l\u2019\u00e9cran des agents en visualisation pour une supervision totale de leur activit\u00e9. Chat live avec vos conseillers pour les aiguiller sans perturber leurs appels. Module Recording Enregistrement et stockage de tout ou partie des conversations agents \/ clients. Syst\u00e8me de recherche avanc\u00e9e des conversations (par date, agent, mot-cl\u00e9s \u2026). R\u00e9\u00e9coute avec syst\u00e8me de notation int\u00e9gr\u00e9. Possibilit\u00e9 pour le conseiller de r\u00e9\u00e9couter le dernier \u00e9change client depuis l\u2019interface agent. Transcription speech-to-text de chaque conversation avec r\u00e9sum\u00e9, analyse des sentiments, engagement d\u2019actions\u2026 Module Statistiques Large biblioth\u00e8que de rapports standard Possibilit\u00e9 de cr\u00e9ation de rapports personnalis\u00e9s. Export dans tous les formats : Word, Excel, PDF, CSV, Tiff, MHTML, XML, Dataflow\u2026 Possibilit\u00e9 d\u2019automatisation des exports avec envoi par mail des rapports statistiques selon la p\u00e9riodicit\u00e9 souhait\u00e9e ou d\u00e9p\u00f4t sur serveur s\u00e9curis\u00e9. Module Admin Gestion utilisateurs, \u00e9quipes, campagnes, activit\u00e9s, files d\u2019attente&#8230; avec personnalisation des param\u00e8tres. Exploitation fine de vos bases de donn\u00e9es gr\u00e2ce aux campagnes multi-activit\u00e9s. Automatisation du parcours client (SVI, strat\u00e9gie de d\u00e9bordement, \u00e9vincement et affectation automatique des fiches aux diff\u00e9rentes activit\u00e9s. R\u00e8gles de rappel avanc\u00e9es. Dialer puissant avec 10 modes de num\u00e9rotation pour optimiser productivit\u00e9 et joignabilit\u00e9 en limitant nuisances et taux d\u2019abandon. Personnalisez l\u2019exp\u00e9rience des utilisateurs de Nixxis pour un confort de travail in\u00e9galable. D\u00e9couvrez nos fonctionnalit\u00e9s IA pour automatiser votre centre de contacts Transcription speech-to-text Transcription speech-to-text Convertit automatiquement la parole des conversations en texte, facilitant l\u2019analyse et la recherche de mot cl\u00e9 ou d\u2019expression sp\u00e9cifique. R\u00e9sum\u00e9 de la conversation R\u00e9sum\u00e9 de la conversation G\u00e9n\u00e8re une phrase r\u00e9sumant l\u2019essentiel de la conversation, offrant une vue d\u2019ensemble rapide. Engagements d&rsquo;actions Engagements d&rsquo;actions Analyse les engagements pris par l\u2019agent ou par le client et propose la meilleure action \u00e0 entreprendre ensuite. Tagging automatique Tagging automatique Attribue automatiquement des tags ou des \u00e9tiquettes aux conversations en fonction de certains crit\u00e8res pr\u00e9d\u00e9finis. Comment \u00e7a fonctionne ? Rejoignez un large r\u00e9seau d&rsquo;utilisateurs ! T\u00e9moignages clients Comment choisir le meilleurlogiciel de gestion des appels ? D\u00e9couvrez nos ressources pour vous guider. Choisissez le meilleurlogiciel de gestion des appels avec Nixxis ! Pourquoi Nixxis est la solution id\u00e9ale pour g\u00e9rer vos appels Comparez Nixxis aux autres solutions sur le march\u00e9 et d\u00e9couvrez pourquoi notre logiciel est le meilleur choix pour votre activit\u00e9. Notre analyse comparative r\u00e9v\u00e8le trois atouts d\u00e9cisifs qui positionnent Nixxis au-dessus de la concurrence : Performance technique sup\u00e9rieure : robustesse et scalabilit\u00e9 que les solutions cloud basiques ne peuvent \u00e9galer. Notre architecture g\u00e8re efficacement les pics de trafic tout en maintenant une qualit\u00e9 de service optimale lors de vos campagnes les plus intensives. Le meilleur syst\u00e8me de routage du march\u00e9 : maximisez vos ventes avec notre dialer intelligent reconnu pour son mode pr\u00e9dictif, compl\u00e9t\u00e9 par les modes power, power limit\u00e9 et progressif, s&rsquo;adaptant parfaitement \u00e0 vos strat\u00e9gies commerciales. Conformit\u00e9 r\u00e9glementaire fran\u00e7aise : contrairement aux solutions am\u00e9ricaines, Nixxis int\u00e8gre nativement la loi Naegelen et les exigences RGPD, vous prot\u00e9geant de tout risque de non-conformit\u00e9 sur le march\u00e9 fran\u00e7ais. Pour une comparaison d\u00e9taill\u00e9e de notre solution de gestion des appels par rapport \u00e0 d&rsquo;autres solutions concurrentes, rendez-vous sur notre page d\u00e9di\u00e9e. Trouvez la solution qui vous correspond Nixxis, plus qu&rsquo;une simple solution de gestion d&rsquo;appels,un v\u00e9ritable partenaire D\u00e9couvrez dans cet article 5 expertises cl\u00e9s qui font de Nixxis\u00a0un v\u00e9ritable partenaire strat\u00e9gique pour vos projets de relation client. Parmi elles : La gestion experte de la voix : gr\u00e2ce \u00e0 notre dialer intelligent et \u00e0 une ACD performante, b\u00e9n\u00e9ficiez de strat\u00e9gies de routage personnalis\u00e9es selon les comp\u00e9tences et disponibilit\u00e9s de vos agents, d\u2019une segmentation automatique de vos fichiers clients et de r\u00e8gles avanc\u00e9es de rappel, le tout dans le respect strict du D\u00e9cret encadrant les fr\u00e9quences et horaires d\u2019appel. Une suite omnicanale compl\u00e8te : profitez d\u2019une harmonisation parfaite des canaux voix, digital, social et IA \u00e0 travers nos modules Contact Suite, Digital, Social et IA, pour construire un \u00e9cosyst\u00e8me fluide, coh\u00e9rent et adapt\u00e9 \u00e0 vos enjeux m\u00e9tiers. Un assistant IA intelligent : d\u00e9cuplez la performance de vos conseillers gr\u00e2ce \u00e0 des fonctionnalit\u00e9s de pointe telles que le chatbot, l\u2019assistant conversationnel, la transcription et le r\u00e9sum\u00e9 automatis\u00e9 des \u00e9changes, ainsi que l\u2019analyse des sentiments en temps r\u00e9el&#8230; D\u00e9couvrez Nixxis en vid\u00e9o Choisir la meilleure solution de t\u00e9l\u00e9phonie selon sa m\u00e9thode de distribution des appels en 2025 Cet article d\u00e9taille les 7 piliers fondamentaux d&rsquo;un syst\u00e8me de distribution des appels (ACD) de qualit\u00e9 professionnelle, comme par exemple : La scalabilit\u00e9 pour absorber les pics de trafic sans interruption de service, la s\u00e9curit\u00e9 renforc\u00e9e avec cryptage des donn\u00e9es et conformit\u00e9 RGPD, ou encore l&rsquo;intelligence op\u00e9rationnelle gr\u00e2ce \u00e0 des KPIs actionnables et rapports personnalisables. Notre article explore \u00e9galement les enjeux omnicanaux \u00e0 travers la gestion des interactions depuis le t\u00e9l\u00e9phone, mais aussi depuis les emails, SMS, chat et r\u00e9seaux sociaux. Consultez ce guide complet pour transformer votre centre d&rsquo;appels en v\u00e9ritable levier de performance client. Acc\u00e9dez \u00e0 l&rsquo;article FAQs &#8211; Logiciel de centre d&rsquo;appel \ud83d\udc49 Qu\u2019est-ce qu\u2019un logiciel de t\u00e9l\u00e9phonie ? \ud83d\udc49 Quels canaux de communication sont pris en charge par votre logiciel ? \ud83d\udc49 Proposez-vous une formation ou un accompagnement \u00e0 la prise en<\/p>\n","protected":false},"author":12,"featured_media":40423,"parent":42592,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31978","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Le meilleur logiciel de gestion d&#039;appels pour votre call center<\/title>\n<meta name=\"description\" content=\"Am\u00e9liorez la performance de votre service client gr\u00e2ce \u00e0 un logiciel de centre d&#039;appels 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