{"id":36669,"date":"2024-04-24T13:54:21","date_gmt":"2024-04-24T11:54:21","guid":{"rendered":"https:\/\/www.nixxis.com\/?page_id=36669"},"modified":"2025-10-07T17:04:03","modified_gmt":"2025-10-07T15:04:03","slug":"construire-votre-centre-de-relation-client","status":"publish","type":"page","link":"https:\/\/www.nixxis.com\/fr\/construire-votre-centre-de-relation-client\/","title":{"rendered":"Construire votre centre de relation client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36669\" class=\"elementor elementor-36669\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5986d59 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"5986d59\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa79752\" data-id=\"aa79752\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ca011f elementor-hidden-desktop elementor-widget elementor-widget-spacer\" data-id=\"0ca011f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e409ca8 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e409ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Construire votre centre de relation client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59eb71e elementor-widget elementor-widget-spacer\" data-id=\"59eb71e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0e1205c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"0e1205c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-328a6c3\" data-id=\"328a6c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f764d41 elementor-widget elementor-widget-text-editor\" data-id=\"f764d41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Au moment de construire votre centre de relation client, il est normal de se poser certaines questions. D\u00e9couvrez ce livre blanc, et vous pourrez y trouver de nombreuses r\u00e9ponses, en apprendre davantage sur le fonctionnement des centres d&rsquo;appel. Ces \u00e9l\u00e9ments vous aideront \u00e0 comprendre ce que vous d\u00e9sirez et comment <strong>Nixxis peut vous aider \u00e0 construire votre centre de relation client.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d79d09 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"7d79d09\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-98e2fd1\" data-id=\"98e2fd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd70a02 elementor-widget elementor-widget-heading\" data-id=\"dd70a02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez un extrait !<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6bc259 elementor-widget-laptop__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"f6bc259\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"_df_thumb \" id=\"df_36550\"  _slug=\"construire-votre-centre-de-relation-client\" data-title=\"construire-votre-centre-de-relation-client\" wpoptions=\"true\" thumb=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/12\/NLB-Construire-votre-Centre-de-Contact-1.webp\" thumbtype=\"\" >Construire votre centre de relation client<\/div><script class=\"df-shortcode-script\" nowprocket type=\"application\/javascript\">window.option_df_36550 = {\"outline\":[],\"autoEnableOutline\":\"false\",\"autoEnableThumbnail\":\"false\",\"overwritePDFOutline\":\"false\",\"enableDownload\":\"false\",\"direction\":\"1\",\"pageSize\":\"0\",\"controlsPosition\":\"hide\",\"maxTextureSize\":\"1800\",\"source\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/NLB-Construire-votre-Centre-de-Contact-Extrait.pdf\",\"wpOptions\":\"true\"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}<\/script><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3451e89 elementor-hidden-tablet\" data-id=\"3451e89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d3e19c5\" data-id=\"d3e19c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74f8196 elementor-widget elementor-widget-heading\" data-id=\"74f8196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b38dc elementor-widget elementor-widget-text-editor\" data-id=\"41b38dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>\u00ab\u00a0La plupart d&rsquo;entre nous qui avons command\u00e9 des biens, des produits ou des services aupr\u00e8s d&rsquo;une soci\u00e9t\u00e9 de vente par <\/em><em>correspondance, effectu\u00e9 des r\u00e9servations de vol ou mis en place une couverture d&rsquo;assurance pour une voiture ou une maison, avons <\/em><em>contact\u00e9 ou \u00e9t\u00e9 contact\u00e9 par un \u00ab <strong>centre d&rsquo;appels<\/strong> \u00bb. Mais qu&rsquo;est-ce que c&rsquo;est r\u00e9ellement un centre d\u2019appels ? Comment cela <\/em><em>fonctionne-t-il, quand en avez-vous besoin en tant que soci\u00e9t\u00e9 et que fait-il ? Qui y travaille et quelles sont les comp\u00e9tences requises <\/em><em>pour y travailler ?<\/em><br \/><em>Ce document de base essaiera de parcourir toutes ces questions et de vous expliquer les <strong>principes de base de fonctionnement des <\/strong><\/em><em><strong>centres d\u2019appels et de contacts<\/strong> encore parfois appel\u00e9s <strong>centres de la relation client<\/strong>.\u00a0\u00bb<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6bae9f7\" data-id=\"6bae9f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b7644a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"7b7644a4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d05aa24\" data-id=\"4d05aa24\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a8ed8e elementor-widget elementor-widget-html\" data-id=\"7a8ed8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe aria-label='T\u00e9l\u00e9chargez ce livre blanc \ud83d\udd3d' frameborder=\"0\" style=\"height:850px;width:99%;border:none;\" src='https:\/\/forms.zohopublic.eu\/nixxisbelgiumsprl\/form\/Tlchargezcelivreblanc2\/formperma\/oDxkKFP_F6z8A8hyXkngBkp1C8YbjiwsPZaYIjN2pV8'><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bad09c4 elementor-widget elementor-widget-spacer\" data-id=\"bad09c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed6ce4 elementor-widget elementor-widget-heading\" data-id=\"0ed6ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e9dez \u00e0 tous nos contenus !<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aee4ceb elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"aee4ceb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df7cf3d\" data-id=\"df7cf3d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b33ef02 elementor-widget elementor-widget-image\" data-id=\"b33ef02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/ressources\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-36506 not-transparent\" alt=\"Avantages et inconv\u00e9nients des r\u00e9seaux sociaux\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-1024x682.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-1536x1023.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-2048x1364.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"c6c2c1\" style=\"--dominant-color: #c6c2c1\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe7edd elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"7fe7edd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-push\" href=\"https:\/\/www.nixxis.com\/fr\/ressources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ressources documentaires<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Construire votre centre de relation client Au moment de construire votre centre de relation client, il est normal de se poser certaines questions. D\u00e9couvrez ce livre blanc, et vous pourrez y trouver de nombreuses r\u00e9ponses, en apprendre davantage sur le fonctionnement des centres d&rsquo;appel. Ces \u00e9l\u00e9ments vous aideront \u00e0 comprendre ce que vous d\u00e9sirez et comment Nixxis peut vous aider \u00e0 construire votre centre de relation client. D\u00e9couvrez un extrait ! Introduction \u00ab\u00a0La plupart d&rsquo;entre nous qui avons command\u00e9 des biens, des produits ou des services aupr\u00e8s d&rsquo;une soci\u00e9t\u00e9 de vente par correspondance, effectu\u00e9 des r\u00e9servations de vol ou mis en place une couverture d&rsquo;assurance pour une voiture ou une maison, avons contact\u00e9 ou \u00e9t\u00e9 contact\u00e9 par un \u00ab centre d&rsquo;appels \u00bb. Mais qu&rsquo;est-ce que c&rsquo;est r\u00e9ellement un centre d\u2019appels ? Comment cela fonctionne-t-il, quand en avez-vous besoin en tant que soci\u00e9t\u00e9 et que fait-il ? Qui y travaille et quelles sont les comp\u00e9tences requises pour y travailler ?Ce document de base essaiera de parcourir toutes ces questions et de vous expliquer les principes de base de fonctionnement des centres d\u2019appels et de contacts encore parfois appel\u00e9s centres de la relation client.\u00a0\u00bb Acc\u00e9dez \u00e0 tous nos contenus ! Ressources documentaires<\/p>\n","protected":false},"author":12,"featured_media":23721,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36669","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Construire votre centre de relation client<\/title>\n<meta name=\"description\" content=\"Vous ne savez pas comment construire votre centre de relation client ? 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