{"id":36729,"date":"2024-04-24T15:05:23","date_gmt":"2024-04-24T13:05:23","guid":{"rendered":"https:\/\/www.nixxis.com\/?page_id=36729"},"modified":"2025-10-07T17:02:02","modified_gmt":"2025-10-07T15:02:02","slug":"boostez-votre-centre-dappels","status":"publish","type":"page","link":"https:\/\/www.nixxis.com\/fr\/boostez-votre-centre-dappels\/","title":{"rendered":"Boostez votre centre d&rsquo;appels"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36729\" class=\"elementor elementor-36729\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5986d59 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"5986d59\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa79752\" data-id=\"aa79752\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ca011f elementor-hidden-desktop elementor-widget elementor-widget-spacer\" data-id=\"0ca011f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e409ca8 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e409ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Boostez votre centre d'appel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-868ed67 elementor-widget elementor-widget-text-editor\" data-id=\"868ed67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dans un monde o\u00f9 l&rsquo;efficacit\u00e9 et la r\u00e9activit\u00e9 sont essentielles, la gestion optimale de votre centre d&rsquo;appel est cruciale. Cela permet notamment d&rsquo;augmenter la satisfaction client, mais aussi la croissance de votre entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59eb71e elementor-widget elementor-widget-spacer\" data-id=\"59eb71e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d79d09 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"7d79d09\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-98e2fd1\" data-id=\"98e2fd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd70a02 elementor-widget elementor-widget-heading\" data-id=\"dd70a02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez un extrait !<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6bc259 elementor-widget-laptop__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"f6bc259\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"_df_thumb \" id=\"df_36602\"  _slug=\"boostez-votre-centre-dappel\" data-title=\"boostez-votre-centre-dappel\" wpoptions=\"true\" thumb=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/12\/NLB-Boostez-votre-centre-dappels-1.webp\" thumbtype=\"\" >Boostez votre centre d&rsquo;appel<\/div><script class=\"df-shortcode-script\" nowprocket type=\"application\/javascript\">window.option_df_36602 = {\"outline\":[],\"autoEnableOutline\":\"false\",\"autoEnableThumbnail\":\"false\",\"overwritePDFOutline\":\"false\",\"enableDownload\":\"false\",\"direction\":\"1\",\"pageSize\":\"0\",\"controlsPosition\":\"hide\",\"maxTextureSize\":\"1800\",\"source\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/NLB-Boostez-votre-centre-dappels-Extrait.pdf\",\"wpOptions\":\"true\"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}<\/script><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3451e89 elementor-hidden-tablet\" data-id=\"3451e89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d3e19c5\" data-id=\"d3e19c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74f8196 elementor-widget elementor-widget-heading\" data-id=\"74f8196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b38dc elementor-widget elementor-widget-text-editor\" data-id=\"41b38dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>\u00ab\u00a0Un des facteurs qui est fr\u00e9quemment sous-estim\u00e9, voire mal connu des gestionnaires de centre d\u2019appels est le facteur d\u2019<strong>am\u00e9lioration de la qualit\u00e9<\/strong> en maximisant le <strong>taux d\u2019occupation des agents<\/strong>. Il semble en effet contre-intuitif de penser qu\u2019en augmentant la productivit\u00e9 de vos agents, la qualit\u00e9 de leur travail va elle aussi augmenter, et pourtant. En effet, le taux d\u2019occupation de l&rsquo;agent est le pourcentage du temps o\u00f9 un agent est en communication ou en saisie d\u2019une interaction client par rapport aux heures prest\u00e9es par cet agent, celui-ci est une donn\u00e9e fondamentale dans le <strong>calcul de la productivit\u00e9 de votre centre d\u2019appels<\/strong>.\u00a0\u00bb<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6bae9f7\" data-id=\"6bae9f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b7644a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"7b7644a4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d05aa24\" data-id=\"4d05aa24\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a8ed8e elementor-widget elementor-widget-html\" data-id=\"7a8ed8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe aria-label='T\u00e9l\u00e9chargez ce livre blanc \ud83d\udd3d' frameborder=\"0\" style=\"height:850px;width:99%;border:none;\" src='https:\/\/forms.zohopublic.eu\/nixxisbelgiumsprl\/form\/Tlchargezcelivreblanc5\/formperma\/IUOSlVcIGRRcFGV_rG4c7zFPkeiuTIMyELi3TslddZg'><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bad09c4 elementor-widget elementor-widget-spacer\" data-id=\"bad09c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed6ce4 elementor-widget elementor-widget-heading\" data-id=\"0ed6ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e9dez \u00e0 tous nos contenus !<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aee4ceb elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"aee4ceb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df7cf3d\" data-id=\"df7cf3d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b33ef02 elementor-widget elementor-widget-image\" data-id=\"b33ef02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/ressources\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-36506 not-transparent\" alt=\"Avantages et inconv\u00e9nients des r\u00e9seaux sociaux\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-1024x682.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-1536x1023.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-2048x1364.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"c6c2c1\" style=\"--dominant-color: #c6c2c1\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe7edd elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"7fe7edd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-push\" href=\"https:\/\/www.nixxis.com\/fr\/ressources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ressources documentaires<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Boostez votre centre d&rsquo;appel Dans un monde o\u00f9 l&rsquo;efficacit\u00e9 et la r\u00e9activit\u00e9 sont essentielles, la gestion optimale de votre centre d&rsquo;appel est cruciale. Cela permet notamment d&rsquo;augmenter la satisfaction client, mais aussi la croissance de votre entreprise. D\u00e9couvrez un extrait ! Introduction \u00ab\u00a0Un des facteurs qui est fr\u00e9quemment sous-estim\u00e9, voire mal connu des gestionnaires de centre d\u2019appels est le facteur d\u2019am\u00e9lioration de la qualit\u00e9 en maximisant le taux d\u2019occupation des agents. Il semble en effet contre-intuitif de penser qu\u2019en augmentant la productivit\u00e9 de vos agents, la qualit\u00e9 de leur travail va elle aussi augmenter, et pourtant. En effet, le taux d\u2019occupation de l&rsquo;agent est le pourcentage du temps o\u00f9 un agent est en communication ou en saisie d\u2019une interaction client par rapport aux heures prest\u00e9es par cet agent, celui-ci est une donn\u00e9e fondamentale dans le calcul de la productivit\u00e9 de votre centre d\u2019appels.\u00a0\u00bb Acc\u00e9dez \u00e0 tous nos contenus ! Ressources documentaires<\/p>\n","protected":false},"author":12,"featured_media":30044,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36729","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Boostez votre centre d&#039;appels<\/title>\n<meta name=\"description\" content=\"Chez Nixxis, nous avons les solutions pour booster votre centre d&#039;appels. D\u00e9couvrez nos fa\u00e7ons d&#039;am\u00e9liorer les performances de vos agents !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nixxis.com\/fr\/boostez-votre-centre-dappels\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Boostez votre centre d&#039;appels\" \/>\n<meta property=\"og:description\" content=\"Chez Nixxis, nous avons les solutions pour booster votre centre d&#039;appels. 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