{"id":36766,"date":"2024-04-24T15:45:34","date_gmt":"2024-04-24T13:45:34","guid":{"rendered":"https:\/\/www.nixxis.com\/?page_id=36766"},"modified":"2025-10-07T16:59:55","modified_gmt":"2025-10-07T14:59:55","slug":"le-futur-des-centres-de-contact","status":"publish","type":"page","link":"https:\/\/www.nixxis.com\/fr\/le-futur-des-centres-de-contact\/","title":{"rendered":"Le futur des centres de contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36766\" class=\"elementor elementor-36766\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5986d59 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"5986d59\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa79752\" data-id=\"aa79752\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ca011f elementor-hidden-desktop elementor-widget elementor-widget-spacer\" data-id=\"0ca011f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e409ca8 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e409ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cinq principales tendances qui changeront<br> le futur des centres de contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59eb71e elementor-widget elementor-widget-spacer\" data-id=\"59eb71e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d6eaffd elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"d6eaffd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca5311a\" data-id=\"ca5311a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f292122 elementor-widget elementor-widget-text-editor\" data-id=\"f292122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Aujourd&rsquo;hui, le monde technologique est en constante \u00e9volution. Nous utilisons tous l&rsquo;intelligence artificielle alors que ce n&rsquo;\u00e9tait pas forc\u00e9ment le cas il y a quelques ann\u00e9es encore. <strong>Mais quel est le futur des centres de contact ?<\/strong> Il existe, en tout cas, de nombreuses pistes d&rsquo;\u00e9volution. Dans ce livre, vous d\u00e9couvrirez cinq tendances qui changeront le futur des centres de contact !\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d79d09 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"7d79d09\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-98e2fd1\" data-id=\"98e2fd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd70a02 elementor-widget elementor-widget-heading\" data-id=\"dd70a02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez un extrait !<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6bc259 elementor-widget-laptop__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"f6bc259\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"_df_thumb \" id=\"df_36638\"  _slug=\"cinq-principales-tendances-qui-changeront-le-monde-du-centre-de-contact\" data-title=\"cinq-principales-tendances-qui-changeront-le-monde-du-centre-de-contact\" wpoptions=\"true\" thumb=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/12\/NLB-Le-Futur-des-Centres-de-Contact-2.webp\" thumbtype=\"\" >Cinq principales tendances qui changeront le monde du centre de contact<\/div><script class=\"df-shortcode-script\" nowprocket type=\"application\/javascript\">window.option_df_36638 = {\"outline\":[],\"autoEnableOutline\":\"false\",\"autoEnableThumbnail\":\"false\",\"overwritePDFOutline\":\"false\",\"enableDownload\":\"false\",\"direction\":\"1\",\"pageSize\":\"0\",\"controlsPosition\":\"hide\",\"maxTextureSize\":\"1800\",\"source\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/NLB-Le-Futur-des-Centres-de-Contact-Extrait.pdf\",\"wpOptions\":\"true\"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}<\/script><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3451e89 elementor-hidden-tablet\" data-id=\"3451e89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d3e19c5\" data-id=\"d3e19c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74f8196 elementor-widget elementor-widget-heading\" data-id=\"74f8196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b38dc elementor-widget elementor-widget-text-editor\" data-id=\"41b38dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>\u00ab\u00a0Notre mission chez Nixxis est de<strong> d\u00e9velopper et d\u2019offrir des solutions innovantes pour g\u00e9rer les interactions client<\/strong>. Cela, afin de permettre aux entreprises de r\u00e9pondre rapidement aux <strong>nouveaux challenges<\/strong> que sont une communication en perp\u00e9tuelle \u00e9volution, des consommateurs avec de <strong>nouveaux besoins et de plus en plus exigeants<\/strong>.<\/em><br \/><em>Lorsque les bases de la solution Nixxis Contact Suite (NCS) ont \u00e9t\u00e9 d\u00e9velopp\u00e9es en 2006, nous avions d\u00e9j\u00e0 <strong>anticip\u00e9 un monde dans lequel les technologies de l\u2019IP (Internet Protocol) seraient omnipr\u00e9sentes<\/strong> et multiplieraient les canaux de communication entre les consommateurs et les entreprises.<\/em><br \/><em>Lorsque la premi\u00e8re version op\u00e9rationnelle de NCS a \u00e9t\u00e9 d\u00e9livr\u00e9e, en 2008, l\u2019iPhone commen\u00e7ait \u00e0 conqu\u00e9rir le monde et nous savions que t\u00f4t ou tard nous devrions \u00eatre <strong>capables de g\u00e9rer les nouveaux moyens de communication<\/strong> que cet appareil centr\u00e9 sur internet allait permettre.\u00a0\u00bb<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6bae9f7\" data-id=\"6bae9f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b7644a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"7b7644a4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d05aa24\" data-id=\"4d05aa24\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a8ed8e elementor-widget elementor-widget-html\" data-id=\"7a8ed8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe aria-label='T\u00e9l\u00e9chargez ce livre blanc \ud83d\udd3d' frameborder=\"0\" style=\"height:850px;width:99%;border:none;\" src='https:\/\/forms.zohopublic.eu\/nixxisbelgiumsprl\/form\/Tlchargezcelivreblanc8\/formperma\/OzSbkBvx6GGvOoo9o0AXVnMDtlFMH5Tk0CwbwnmDxCk'><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bad09c4 elementor-widget elementor-widget-spacer\" data-id=\"bad09c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed6ce4 elementor-widget elementor-widget-heading\" data-id=\"0ed6ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e9dez \u00e0 tous nos contenus !<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aee4ceb elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"aee4ceb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df7cf3d\" data-id=\"df7cf3d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b33ef02 elementor-widget elementor-widget-image\" data-id=\"b33ef02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.nixxis.com\/fr\/ressources\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-36506 not-transparent\" alt=\"Avantages et inconv\u00e9nients des r\u00e9seaux sociaux\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-1024x682.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-1536x1023.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/04\/Accedez-a-tous-nos-contenus-2048x1364.webp 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-has-transparency=\"false\" data-dominant-color=\"c6c2c1\" style=\"--dominant-color: #c6c2c1\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe7edd elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"7fe7edd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-push\" href=\"https:\/\/www.nixxis.com\/fr\/ressources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ressources documentaires<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cinq principales tendances qui changeront le futur des centres de contact Aujourd&rsquo;hui, le monde technologique est en constante \u00e9volution. Nous utilisons tous l&rsquo;intelligence artificielle alors que ce n&rsquo;\u00e9tait pas forc\u00e9ment le cas il y a quelques ann\u00e9es encore. Mais quel est le futur des centres de contact ? Il existe, en tout cas, de nombreuses pistes d&rsquo;\u00e9volution. Dans ce livre, vous d\u00e9couvrirez cinq tendances qui changeront le futur des centres de contact !\u00a0 D\u00e9couvrez un extrait ! Introduction \u00ab\u00a0Notre mission chez Nixxis est de d\u00e9velopper et d\u2019offrir des solutions innovantes pour g\u00e9rer les interactions client. Cela, afin de permettre aux entreprises de r\u00e9pondre rapidement aux nouveaux challenges que sont une communication en perp\u00e9tuelle \u00e9volution, des consommateurs avec de nouveaux besoins et de plus en plus exigeants.Lorsque les bases de la solution Nixxis Contact Suite (NCS) ont \u00e9t\u00e9 d\u00e9velopp\u00e9es en 2006, nous avions d\u00e9j\u00e0 anticip\u00e9 un monde dans lequel les technologies de l\u2019IP (Internet Protocol) seraient omnipr\u00e9sentes et multiplieraient les canaux de communication entre les consommateurs et les entreprises.Lorsque la premi\u00e8re version op\u00e9rationnelle de NCS a \u00e9t\u00e9 d\u00e9livr\u00e9e, en 2008, l\u2019iPhone commen\u00e7ait \u00e0 conqu\u00e9rir le monde et nous savions que t\u00f4t ou tard nous devrions \u00eatre capables de g\u00e9rer les nouveaux moyens de communication que cet appareil centr\u00e9 sur internet allait permettre.\u00a0\u00bb Acc\u00e9dez \u00e0 tous nos contenus ! Ressources documentaires<\/p>\n","protected":false},"author":12,"featured_media":23673,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36766","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Le futur des centres de contacts<\/title>\n<meta name=\"description\" content=\"Quel est le futur des centres de contact ? Quel avenir la relation client aura-t-elle avec les nouvelles technologies ?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nixxis.com\/fr\/le-futur-des-centres-de-contact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le futur des centres de contact\" \/>\n<meta property=\"og:description\" content=\"Quel est le futur des centres de contact ? Quel avenir la relation client aura-t-elle avec les nouvelles technologies ?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.nixxis.com\/fr\/le-futur-des-centres-de-contact\/\" \/>\n<meta property=\"og:site_name\" content=\"Nixxis | Omnichannel Call Center Solution\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NixxisContactSuite\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-07T14:59:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/06\/2-LB-1-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1825\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/le-futur-des-centres-de-contact\\\/\",\"url\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/le-futur-des-centres-de-contact\\\/\",\"name\":\"Le futur des centres de contacts\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/le-futur-des-centres-de-contact\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/le-futur-des-centres-de-contact\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/2-LB-1-scaled.webp\",\"datePublished\":\"2024-04-24T13:45:34+00:00\",\"dateModified\":\"2025-10-07T14:59:55+00:00\",\"description\":\"Quel est le futur des centres de contact ? Quel avenir la relation client aura-t-elle avec les nouvelles technologies ?\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/le-futur-des-centres-de-contact\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/le-futur-des-centres-de-contact\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/2-LB-1-scaled.webp\",\"contentUrl\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/2-LB-1-scaled.webp\",\"width\":1825,\"height\":2560,\"caption\":\"Le futur des centres d'appels\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/\",\"name\":\"Nixxis | Omnichannel Call Center Solution\",\"description\":\"Turn your Contact Center into a Productivity Machine\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#organization\",\"name\":\"Nixxis\",\"url\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/Nixxis_Logotype_RGB.webp\",\"contentUrl\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/Nixxis_Logotype_RGB.webp\",\"width\":1236,\"height\":212,\"caption\":\"Nixxis\"},\"image\":{\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/NixxisContactSuite\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/nixxis\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Le futur des centres de contacts","description":"Quel est le futur des centres de contact ? Quel avenir la relation client aura-t-elle avec les nouvelles technologies ?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.nixxis.com\/fr\/le-futur-des-centres-de-contact\/","og_locale":"fr_FR","og_type":"article","og_title":"Le futur des centres de contact","og_description":"Quel est le futur des centres de contact ? Quel avenir la relation client aura-t-elle avec les nouvelles technologies ?","og_url":"https:\/\/www.nixxis.com\/fr\/le-futur-des-centres-de-contact\/","og_site_name":"Nixxis | Omnichannel Call Center Solution","article_publisher":"https:\/\/www.facebook.com\/NixxisContactSuite","article_modified_time":"2025-10-07T14:59:55+00:00","og_image":[{"width":1825,"height":2560,"url":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/06\/2-LB-1-scaled.webp","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.nixxis.com\/fr\/le-futur-des-centres-de-contact\/","url":"https:\/\/www.nixxis.com\/fr\/le-futur-des-centres-de-contact\/","name":"Le futur des centres de contacts","isPartOf":{"@id":"https:\/\/www.nixxis.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.nixxis.com\/fr\/le-futur-des-centres-de-contact\/#primaryimage"},"image":{"@id":"https:\/\/www.nixxis.com\/fr\/le-futur-des-centres-de-contact\/#primaryimage"},"thumbnailUrl":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/06\/2-LB-1-scaled.webp","datePublished":"2024-04-24T13:45:34+00:00","dateModified":"2025-10-07T14:59:55+00:00","description":"Quel est le futur des centres de contact ? Quel avenir la relation client aura-t-elle avec les nouvelles technologies ?","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.nixxis.com\/fr\/le-futur-des-centres-de-contact\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.nixxis.com\/fr\/le-futur-des-centres-de-contact\/#primaryimage","url":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/06\/2-LB-1-scaled.webp","contentUrl":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2023\/06\/2-LB-1-scaled.webp","width":1825,"height":2560,"caption":"Le futur des centres d'appels"},{"@type":"WebSite","@id":"https:\/\/www.nixxis.com\/fr\/#website","url":"https:\/\/www.nixxis.com\/fr\/","name":"Nixxis | Omnichannel Call Center Solution","description":"Turn your Contact Center into a Productivity Machine","publisher":{"@id":"https:\/\/www.nixxis.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.nixxis.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.nixxis.com\/fr\/#organization","name":"Nixxis","url":"https:\/\/www.nixxis.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.nixxis.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2022\/03\/Nixxis_Logotype_RGB.webp","contentUrl":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2022\/03\/Nixxis_Logotype_RGB.webp","width":1236,"height":212,"caption":"Nixxis"},"image":{"@id":"https:\/\/www.nixxis.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/NixxisContactSuite","https:\/\/www.linkedin.com\/company\/nixxis\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/pages\/36766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/comments?post=36766"}],"version-history":[{"count":0,"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/pages\/36766\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/media\/23673"}],"wp:attachment":[{"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/media?parent=36766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}