{"id":56768,"date":"2026-01-07T12:11:08","date_gmt":"2026-01-07T11:11:08","guid":{"rendered":"https:\/\/www.nixxis.com\/?page_id=56768"},"modified":"2026-01-31T01:22:11","modified_gmt":"2026-01-31T00:22:11","slug":"sogedi","status":"publish","type":"page","link":"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/","title":{"rendered":"Sogedi"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"56768\" class=\"elementor elementor-56768\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4060059 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4060059\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-151f42b elementor-widget elementor-widget-image\" data-id=\"151f42b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1059\" height=\"432\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/11\/Logo-Sogedi.svg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-42641\" alt=\"&quot;&quot;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e64df88 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e64df88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04a559f elementor-mobile-align-center elementor-align-right elementor-widget-laptop__width-initial elementor-fixed elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"04a559f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;],&quot;sticky_offset&quot;:80,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir d'autres success stories<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eedcc0 elementor-mobile-align-center elementor-align-right elementor-widget-laptop__width-initial elementor-fixed elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"7eedcc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#Telecharger%20le%20cas%20client%20Sogedi\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger le use case<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-248f04a elementor-widget elementor-widget-heading\" data-id=\"248f04a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment Sogedi a modernis\u00e9<br> la gestion de ses interactions clients ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b1f9a9 elementor-widget elementor-widget-text-editor\" data-id=\"3b1f9a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Une migration strat\u00e9gique vers Nixxis pour gagner en autonomie,<br \/>performance et assurer la ma\u00eetrise des co\u00fbts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a6867d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"9a6867d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d10e546 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"d10e546\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcfbbf4 elementor-widget elementor-widget-image\" data-id=\"dcfbbf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Collaborateurs.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-56771 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Collaborateurs.webp 1200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Collaborateurs-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Collaborateurs-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Collaborateurs-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Collaborateurs-768x768.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" data-has-transparency=\"true\" data-dominant-color=\"573d53\" style=\"--dominant-color: #573d53\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31dd7d2 elementor-widget elementor-widget-text-editor\" data-id=\"31dd7d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>+170 collaborateurs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f4bbb2 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3f4bbb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee7d37c elementor-widget elementor-widget-image\" data-id=\"ee7d37c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Experience.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-56772 has-transparency\" alt=\"\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Experience.webp 1200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Experience-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Experience-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Experience-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Experience-768x768.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" data-has-transparency=\"true\" data-dominant-color=\"feca04\" style=\"--dominant-color: #feca04\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1e2b2b elementor-widget elementor-widget-text-editor\" data-id=\"f1e2b2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>+30 ann\u00e9es d&rsquo;expertise<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d49aebf e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"d49aebf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75d2628 elementor-widget elementor-widget-image\" data-id=\"75d2628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Secteur-dactivite.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-56773 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Secteur-dactivite.webp 1200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Secteur-dactivite-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Secteur-dactivite-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Secteur-dactivite-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Secteur-dactivite-768x768.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" data-has-transparency=\"true\" data-dominant-color=\"477892\" style=\"--dominant-color: #477892\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3afb915 elementor-widget elementor-widget-text-editor\" data-id=\"3afb915\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Secteur d&rsquo;activit\u00e9 : Recouvrement de cr\u00e9ances et investigations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-336ec20 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"336ec20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1be2ac4 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1be2ac4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;],&quot;sticky_offset&quot;:80,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa872b3 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"aa872b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:&quot;.exclure-toc&quot;,&quot;no_headings_message&quot;:&quot;Aucun titre n\\u2019a \\u00e9t\\u00e9 trouv\\u00e9 sur cette page.&quot;,&quot;collapse_subitems&quot;:&quot;yes&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable des mati\u00e8res\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__aa872b3\" aria-expanded=\"true\" aria-label=\"Ouvrir la table des mati\u00e8res\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__aa872b3\" aria-expanded=\"true\" aria-label=\"Fermer la table des mati\u00e8res\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__aa872b3\" class=\"elementor-toc__body elementor-toc__list-items--collapsible\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc0642c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"dc0642c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-417f94f elementor-widget elementor-widget-image\" data-id=\"417f94f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sogedi.fr\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1080\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Temoignage-Sebastien-Riviere-Sogedi-1.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-57020 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Temoignage-Sebastien-Riviere-Sogedi-1.webp 1080w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Temoignage-Sebastien-Riviere-Sogedi-1-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Temoignage-Sebastien-Riviere-Sogedi-1-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Temoignage-Sebastien-Riviere-Sogedi-1-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2026\/01\/Temoignage-Sebastien-Riviere-Sogedi-1-768x768.webp 768w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" data-has-transparency=\"false\" data-dominant-color=\"c9e3f1\" style=\"--dominant-color: #c9e3f1\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5f64f4 elementor-widget elementor-widget-heading\" data-id=\"d5f64f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9sentation de S\u00e9bastien Rivi\u00e8re<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bb2fa5 elementor-widget elementor-widget-text-editor\" data-id=\"8bb2fa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Responsable Informatique &#8211; Sogedi<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd1bcd elementor-widget elementor-widget-text-editor\" data-id=\"bbd1bcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"242\" data-end=\"564\">En tant que Responsable Informatique, S\u00e9bastien Rivi\u00e8re a pour mission de garantir la fiabilit\u00e9, la s\u00e9curit\u00e9 et l\u2019\u00e9volution du syst\u00e8me d\u2019information de Sogedi. Il veille \u00e0 ce que les outils technologiques soutiennent efficacement les activit\u00e9s m\u00e9tiers, tout en assurant la continuit\u00e9 de service et la ma\u00eetrise des donn\u00e9es.<\/p><p data-start=\"566\" data-end=\"942\">Son r\u00f4le consiste notamment \u00e0 piloter les infrastructures IT, \u00e0 encadrer les projets de modernisation \u2014 comme celui du centre de contact \u2014 et \u00e0 arbitrer les choix technologiques en fonction des enjeux de performance, de s\u00e9curit\u00e9 et de souverainet\u00e9. Il agit comme un point de convergence entre les \u00e9quipes techniques, les partenaires technologiques et les utilisateurs m\u00e9tiers.<\/p><p data-start=\"944\" data-end=\"1116\">\u00c0 ce titre, S\u00e9bastien Rivi\u00e8re joue un r\u00f4le cl\u00e9 dans la transformation digitale de Sogedi, en conciliant innovation, contraintes op\u00e9rationnelles et exigences r\u00e9glementaires.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f71adb6 elementor-widget elementor-widget-image\" data-id=\"f71adb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sogedi.fr\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/10\/Sogedi-1536x1024.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-54933 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/10\/Sogedi-1536x1024.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/10\/Sogedi-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/10\/Sogedi-1024x683.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/10\/Sogedi-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/10\/Sogedi-2048x1366.webp 2048w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" data-has-transparency=\"false\" data-dominant-color=\"9da0a7\" style=\"--dominant-color: #9da0a7\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a998d32 elementor-widget elementor-widget-heading\" data-id=\"a998d32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9sentation de Sogedi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b0598 elementor-widget elementor-widget-text-editor\" data-id=\"43b0598\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"242\" data-end=\"564\">Leader de la m\u00e9diation financi\u00e8re et de l&rsquo;investigation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-540a9e6 e-con-full elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"540a9e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-918d1aa e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"918d1aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b21996e elementor-widget elementor-widget-text-editor\" data-id=\"b21996e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1993<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9887637 elementor-widget elementor-widget-text-editor\" data-id=\"9887637\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>ann\u00e9e de cr\u00e9ation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-610d7e9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"610d7e9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5929614 elementor-widget elementor-widget-text-editor\" data-id=\"5929614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>11,5 millions<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d58c56 elementor-widget elementor-widget-text-editor\" data-id=\"8d58c56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>de chiffre d&rsquo;affaires net (2024)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9fe9c5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f9fe9c5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e386b32 elementor-widget elementor-widget-text-editor\" data-id=\"e386b32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>3 entit\u00e9s<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2945aa6 elementor-widget elementor-widget-text-editor\" data-id=\"2945aa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sogedi, Soleg et Recovry<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ded9612 elementor-widget elementor-widget-text-editor\" data-id=\"ded9612\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Fond\u00e9e en 1993, Sogedi s&rsquo;est progressivement impos\u00e9e comme un partenaire de r\u00e9f\u00e9rence pour les grandes entreprises fran\u00e7aises op\u00e9rant dans des secteurs hautement r\u00e9glement\u00e9s. Sp\u00e9cialis\u00e9e dans la m\u00e9diation financi\u00e8re, le recouvrement amiable et l&rsquo;investigation pour le compte de donneurs d&rsquo;ordre prestigieux, l&rsquo;entreprise intervient principalement dans quatre secteurs strat\u00e9giques : les t\u00e9l\u00e9communications, la banque, l&rsquo;assurance et l&rsquo;\u00e9nergie.<\/p><p>Avec 170 collaborateurs r\u00e9partis sur plusieurs sites fran\u00e7ais, Sogedi g\u00e8re quotidiennement des milliers d&rsquo;interactions clients n\u00e9cessitant un niveau d&rsquo;expertise \u00e9lev\u00e9, une parfaite ma\u00eetrise des processus m\u00e9tiers et un respect absolu des normes r\u00e9glementaires en vigueur. L&rsquo;entreprise s&rsquo;est construite une r\u00e9putation solide fond\u00e9e sur la qualit\u00e9 du service, la confidentialit\u00e9 des \u00e9changes et la fiabilit\u00e9 de ses op\u00e9rations.<\/p><p>Le positionnement premium de Sogedi repose sur sa capacit\u00e9 \u00e0 combiner excellence op\u00e9rationnelle et expertise m\u00e9tier pointue. Chaque conseiller est form\u00e9 aux sp\u00e9cificit\u00e9s du secteur qu&rsquo;il traite et dispose des outils n\u00e9cessaires pour apporter une r\u00e9ponse pr\u00e9cise et adapt\u00e9e aux situations souvent complexes qu&rsquo;il rencontre. Cette approche qualitative, exigeante mais diff\u00e9renciante, constitue le c\u0153ur de la proposition de valeur de l&rsquo;entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f37351a elementor-widget elementor-widget-image\" data-id=\"f37351a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1122\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Agent-de-centre-dappel-1536x1122.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-56779 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Agent-de-centre-dappel-1536x1122.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Agent-de-centre-dappel-300x219.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Agent-de-centre-dappel-1024x748.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Agent-de-centre-dappel-768x561.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Agent-de-centre-dappel-2048x1496.webp 2048w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" data-has-transparency=\"false\" data-dominant-color=\"a59d98\" style=\"--dominant-color: #a59d98\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cef2f7 elementor-widget elementor-widget-heading\" data-id=\"4cef2f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le contexte de cette transformation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e44c0b elementor-widget elementor-widget-text-editor\" data-id=\"2e44c0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Une solution de gestion des interactions clients devenue obsol\u00e8te<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-841a05e elementor-widget elementor-widget-text-editor\" data-id=\"841a05e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"246\" data-end=\"543\">Dans un contexte d\u2019\u00e9volution des usages et des exigences m\u00e9tiers, Sogedi a engag\u00e9 une r\u00e9flexion sur sa solution de gestion des interactions clients historique. Celle-ci, initialement adapt\u00e9e aux besoins de l\u2019entreprise, ne r\u00e9pondait plus aux standards actuels en mati\u00e8re de performance, de flexibilit\u00e9 et d\u2019\u00e9volutivit\u00e9.<\/p><p data-start=\"612\" data-end=\"955\">La solution en place reposait sur une architecture vieillissante, limit\u00e9e tant sur le plan technologique que fonctionnel. Elle ne b\u00e9n\u00e9ficiait plus des \u00e9volutions n\u00e9cessaires pour accompagner les nouveaux usages (mobilit\u00e9, omnicanalit\u00e9, int\u00e9gration applicative) et pr\u00e9sentait des contraintes croissantes en mati\u00e8re de maintenance et de support.<\/p><p data-start=\"957\" data-end=\"1149\">Cette obsolescence constituait un frein \u00e0 l\u2019optimisation des processus, \u00e0 l\u2019am\u00e9lioration de l\u2019exp\u00e9rience utilisateur et \u00e0 la capacit\u00e9 de Sogedi \u00e0 faire \u00e9voluer sa strat\u00e9gie de relation client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9b7e18 elementor-widget elementor-widget-image\" data-id=\"e9b7e18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Caracteristiques-debt-collection.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-56783 not-transparent\" alt=\"Visuel montrant une conseill\u00e8re de centre d&#039;appel aux c\u00f4t\u00e9s de 3 caract\u00e9ristiques qui rel\u00e8vent du recouvrement de cr\u00e9ances\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Caracteristiques-debt-collection.webp 1200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Caracteristiques-debt-collection-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Caracteristiques-debt-collection-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Caracteristiques-debt-collection-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Caracteristiques-debt-collection-768x768.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" data-has-transparency=\"false\" data-dominant-color=\"6898bb\" style=\"--dominant-color: #6898bb\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa582d elementor-widget elementor-widget-heading\" data-id=\"6aa582d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un secteur aux exigences \u00e9lev\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-723b91b elementor-widget elementor-widget-text-editor\" data-id=\"723b91b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"242\" data-end=\"564\">Le recouvrement de cr\u00e9ances<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6902cb5 elementor-widget elementor-widget-text-editor\" data-id=\"6902cb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"344\" data-end=\"781\">L&rsquo;activit\u00e9 de Sogedi repose sur la gestion de <strong data-start=\"629\" data-end=\"664\">dossiers sensibles et complexes<\/strong>, n\u00e9cessitant \u00e0 la fois expertise m\u00e9tier, rigueur op\u00e9rationnelle, discr\u00e9tion et <strong data-start=\"744\" data-end=\"780\">conformit\u00e9 r\u00e9glementaire stricte<\/strong>.<\/p><p data-start=\"783\" data-end=\"1212\">Le recouvrement de cr\u00e9ances implique des <strong data-start=\"824\" data-end=\"867\">interactions fr\u00e9quentes et multicanales<\/strong> avec des d\u00e9biteurs aux profils vari\u00e9s, dans un cadre l\u00e9gal exigeant (tra\u00e7abilit\u00e9 des \u00e9changes, respect des horaires de contact, enregistrement et historisation des appels, pilotage de la performance). La qualit\u00e9 de la relation, la capacit\u00e9 \u00e0 prioriser les actions et \u00e0 adapter les discours sont des leviers cl\u00e9s de l\u2019efficacit\u00e9 du recouvrement.<\/p><p data-start=\"1268\" data-end=\"1727\">Face \u00e0 la <strong data-start=\"1278\" data-end=\"1341\">complexit\u00e9 croissante des missions confi\u00e9es par ses clients<\/strong> et \u00e0 l\u2019augmentation significative des volumes d\u2019appels et d\u2019interactions, la solution histoirque de gestion de l&rsquo;exp\u00e9rience client montrait ses limites. Elle ne permettait plus de r\u00e9pondre de mani\u00e8re optimale aux exigences op\u00e9rationnelles du recouvrement : manque de flexibilit\u00e9, fonctionnalit\u00e9s et modes de num\u00e9rotation insatisfaisants, difficult\u00e9s de pilotage en temps r\u00e9el et int\u00e9gration limit\u00e9e avec les outils m\u00e9tiers.<\/p><p data-start=\"1729\" data-end=\"2058\">Dans ce contexte, la modernisation de l\u2019infrastructure de centre de contact est devenue un <strong data-start=\"1820\" data-end=\"1841\">enjeu strat\u00e9gique<\/strong> pour Sogedi. Le changement de solution visait \u00e0 doter les \u00e9quipes d\u2019un outil capable d\u2019accompagner la performance, de s\u00e9curiser les pratiques et de soutenir durablement le niveau de service attendu par ses clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bce6097 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"bce6097\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-977062a elementor-widget elementor-widget-heading\" data-id=\"977062a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les signes d'une infrastructure <br>\u00e0 bout de souffle<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c8a1cf elementor-widget elementor-widget-text-editor\" data-id=\"6c8a1cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"242\" data-end=\"564\">Plusieurs signaux d\u2019alerte peuvent vous indiquer qu\u2019il est temps de reconsid\u00e9rer <br \/>votre solution de gestion des interactions clients actuelle. En voici quelques raisons :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11d2cc3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"11d2cc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-761e631 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"761e631\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd4b306 elementor-widget elementor-widget-image\" data-id=\"fd4b306\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Couts-incontroles.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-56788 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Couts-incontroles.webp 1200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Couts-incontroles-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Couts-incontroles-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Couts-incontroles-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Couts-incontroles-768x768.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" data-has-transparency=\"true\" data-dominant-color=\"7086b5\" style=\"--dominant-color: #7086b5\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5161def elementor-widget elementor-widget-text-editor\" data-id=\"5161def\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Co\u00fbts incontr\u00f4l\u00e9s<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6036a32 elementor-widget elementor-widget-text-editor\" data-id=\"6036a32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les frais de maintenance augmentent chaque ann\u00e9e sans am\u00e9lioration fonctionnelle, pesant lourdement sur le budget op\u00e9rationnel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fcee2ed e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fcee2ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cf7139 elementor-widget elementor-widget-image\" data-id=\"8cf7139\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Complexite-technique.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-56791 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Complexite-technique.webp 1200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Complexite-technique-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Complexite-technique-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Complexite-technique-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Complexite-technique-768x768.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" data-has-transparency=\"true\" data-dominant-color=\"d8d1c0\" style=\"--dominant-color: #d8d1c0\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9328af1 elementor-widget elementor-widget-text-editor\" data-id=\"9328af1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Complexit\u00e9 technique<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e18c3c0 elementor-widget elementor-widget-text-editor\" data-id=\"e18c3c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;int\u00e9gration avec le syst\u00e8me d&rsquo;information existant (CRM, ERP) devient un casse-t\u00eate n\u00e9cessitant des d\u00e9veloppements sp\u00e9cifiques co\u00fbteux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69ef070 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"69ef070\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8b0eb52 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"8b0eb52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ce6e26 elementor-widget elementor-widget-image\" data-id=\"6ce6e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Manque-de-stabilite.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-56790 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Manque-de-stabilite.webp 1200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Manque-de-stabilite-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Manque-de-stabilite-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Manque-de-stabilite-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Manque-de-stabilite-768x768.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" data-has-transparency=\"true\" data-dominant-color=\"6b628b\" style=\"--dominant-color: #6b628b\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef94e1d elementor-widget elementor-widget-text-editor\" data-id=\"ef94e1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Manque de stabilit\u00e9<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dd51fb elementor-widget elementor-widget-text-editor\" data-id=\"9dd51fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La solution est sujette \u00e0 des interruptions de mani\u00e8re r\u00e9guli\u00e8re, entra\u00eenant des temps morts importants pour les agents et impactant n\u00e9gativement les indicateurs de suivi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b0fe1f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1b0fe1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6836ef elementor-widget elementor-widget-image\" data-id=\"b6836ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Dependance-editeur.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-56789 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Dependance-editeur.webp 1200w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Dependance-editeur-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Dependance-editeur-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Dependance-editeur-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Dependance-editeur-768x768.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" data-has-transparency=\"true\" data-dominant-color=\"7483a9\" style=\"--dominant-color: #7483a9\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-414f54c elementor-widget elementor-widget-text-editor\" data-id=\"414f54c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>D\u00e9pendance \u00e9diteur<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eef3e61 elementor-widget elementor-widget-text-editor\" data-id=\"eef3e61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Chaque modification dans les param\u00e8tres, m\u00eame mineure, n\u00e9cessite l&rsquo;intervention de l&rsquo;\u00e9diteur, cr\u00e9ant une d\u00e9pendance forte et co\u00fbteuse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75c20a1 elementor-widget elementor-widget-image\" data-id=\"75c20a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1075\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/09\/MODULE-AGENT_MOCKUP-1536x1075.png\" class=\"attachment-1536x1536 size-1536x1536 wp-image-39685 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/09\/MODULE-AGENT_MOCKUP-1536x1075.png 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/09\/MODULE-AGENT_MOCKUP-300x210.png 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/09\/MODULE-AGENT_MOCKUP-1024x717.png 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/09\/MODULE-AGENT_MOCKUP-768x538.png 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/09\/MODULE-AGENT_MOCKUP-2048x1434.png 2048w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" data-has-transparency=\"true\" data-dominant-color=\"d9e0e3\" style=\"--dominant-color: #d9e0e3\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b8d20c elementor-widget elementor-widget-heading\" data-id=\"7b8d20c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les crit\u00e8res d\u00e9terminants<br> dans le choix de Nixxis<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2feab5 elementor-widget elementor-widget-text-editor\" data-id=\"d2feab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"242\" data-end=\"564\">Apr\u00e8s une analyse approfondie du march\u00e9 des solutions CCaaS et en ad\u00e9quation avec ses besoins sp\u00e9cifiques, Sogedi a s\u00e9lectionn\u00e9 la plateforme Nixxis pour piloter ses op\u00e9rations.<\/p><p>Plusieurs crit\u00e8res ont pes\u00e9 dans la balance :<\/p><p>\u2705D\u00e9ploiement on-premise garantissant le contr\u00f4le total des donn\u00e9es sensibles, un imp\u00e9ratif pour les secteurs r\u00e9glement\u00e9s<\/p><p>\u2705Int\u00e9gration native avec le CRM, l&rsquo;ERP et les outils m\u00e9tiers existants sans d\u00e9veloppements additionnels<\/p><p>\u2705Blending avanc\u00e9 pour optimiser la productivit\u00e9 des agents en combinant intelligemment appels entrants et sortants<\/p><p>\u2705Flexibilit\u00e9 de param\u00e9trage permettant aux \u00e9quipes internes d&rsquo;effectuer les ajustements de leurs campagnes d&rsquo;appels par eux-m\u00eames<\/p><p>\u2705Libert\u00e9 du choix de l&rsquo;op\u00e9rateur t\u00e9l\u00e9com historique, \u00e9vitant un changement suppl\u00e9mentaire<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f27c0b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7f27c0b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77b965c elementor-widget elementor-widget-heading\" data-id=\"77b965c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un d\u00e9ploiement progressif et ma\u00eetris\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2be8624 elementor-widget elementor-widget-text-editor\" data-id=\"2be8624\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La mise en \u0153uvre du projet s&rsquo;est d\u00e9roul\u00e9e en plusieurs phases, afin de minimiser les risques et d\u2019assurer une adoption fluide par les \u00e9quipes. La solution Nixxis, hautement personnalisable, a \u00e9t\u00e9 adapt\u00e9e sur mesure aux besoins de Sogedi, offrant ainsi une grande flexibilit\u00e9 dans sa configuration et son int\u00e9gration.<\/p><p>Selon les besoins et les comp\u00e9tences IT de chaque client, le projet d\u2019int\u00e9gration peut \u00eatre pris en charge par les \u00e9quipes de Nixxis, par celles du client, ou conjointement, permettant un \u00e9quilibre entre accompagnement et autonomie. Dans le cas de Sogedi, ce sont leurs \u00e9quipes qui ont pris en charge l\u2019int\u00e9gration de Nixxis \u00e0 leurs logiciels m\u00e9tiers.<\/p><p>La collaboration \u00e9troite entre les \u00e9quipes Sogedi et le support Nixxis a permis un transfert progressif des comp\u00e9tences, et des formations cibl\u00e9es ont \u00e9t\u00e9 dispens\u00e9es aux superviseurs et administrateurs techniques pour leur permettre de ma\u00eetriser rapidement la nouvelle plateforme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-745ce80 exclure-toc elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"745ce80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des r\u00e9sultats mesurables au quotidien<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed743de elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"ed743de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"242\" data-end=\"564\">Sogedi pilote sa performance \u00e0 partir d&rsquo;indicateurs concrets, suivis en temps r\u00e9el<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32048ba e-con-full elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"32048ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f0ffb9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"2f0ffb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73659ba elementor-widget elementor-widget-image\" data-id=\"73659ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Taux-dappels-aboutis-optimise-1024x1024.webp\" class=\"attachment-large size-large wp-image-56794 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Taux-dappels-aboutis-optimise-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Taux-dappels-aboutis-optimise-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Taux-dappels-aboutis-optimise-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Taux-dappels-aboutis-optimise-768x768.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Taux-dappels-aboutis-optimise.webp 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"16c864\" style=\"--dominant-color: #16c864\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b60862c elementor-widget elementor-widget-text-editor\" data-id=\"b60862c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Hausse du taux d&rsquo;appels aboutis<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7795332 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7795332\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-317f783 elementor-widget elementor-widget-image\" data-id=\"317f783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Temps-morts-reduits-grace-au-blending-1024x1024.webp\" class=\"attachment-large size-large wp-image-56795 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Temps-morts-reduits-grace-au-blending-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Temps-morts-reduits-grace-au-blending-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Temps-morts-reduits-grace-au-blending-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Temps-morts-reduits-grace-au-blending-768x768.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Temps-morts-reduits-grace-au-blending.webp 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"15c864\" style=\"--dominant-color: #15c864\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ca4d6f elementor-widget elementor-widget-text-editor\" data-id=\"9ca4d6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Temps morts r\u00e9duits<br \/>gr\u00e2ce au blending<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22e5c35 e-con-full elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"22e5c35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c308b41 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c308b41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b7988b elementor-widget elementor-widget-image\" data-id=\"1b7988b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-temps-reel-1024x1024.webp\" class=\"attachment-large size-large wp-image-56793 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-temps-reel-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-temps-reel-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-temps-reel-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-temps-reel-768x768.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-temps-reel.webp 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"9a98a1\" style=\"--dominant-color: #9a98a1\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-894b1de elementor-widget elementor-widget-text-editor\" data-id=\"894b1de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pilotage des activit\u00e9s<br \/>en temps r\u00e9el<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-259e0e2 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"259e0e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5af1a2 elementor-widget elementor-widget-image\" data-id=\"c5af1a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Autonomie-technique-retrouvee-1024x1024.webp\" class=\"attachment-large size-large wp-image-56792 has-transparency\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Autonomie-technique-retrouvee-1024x1024.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Autonomie-technique-retrouvee-300x300.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Autonomie-technique-retrouvee-150x150.webp 150w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Autonomie-technique-retrouvee-768x768.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Autonomie-technique-retrouvee.webp 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" data-has-transparency=\"true\" data-dominant-color=\"6988b5\" style=\"--dominant-color: #6988b5\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-326ada8 elementor-widget elementor-widget-text-editor\" data-id=\"326ada8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Autonomie sur le <br \/>param\u00e9trage de la solution<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5659e56 elementor-widget elementor-widget-heading\" data-id=\"5659e56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quel impact pour les \u00e9quipes op\u00e9rationnelles ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bb8770 elementor-widget elementor-widget-text-editor\" data-id=\"5bb8770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"242\" data-end=\"564\">Une solution performante ne se mesure pas uniquement \u00e0 ses fonctionnalit\u00e9s, <br \/>mais aussi \u00e0 la mani\u00e8re dont elle est adopt\u00e9e par les \u00e9quipes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dbd5ac e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5dbd5ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9212e51 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"9212e51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-401f747 elementor-widget elementor-widget-image\" data-id=\"401f747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1023\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Call-center-agents-1536x1023.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-56796 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Call-center-agents-1536x1023.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Call-center-agents-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Call-center-agents-1024x682.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Call-center-agents-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Call-center-agents-2048x1365.webp 2048w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" data-has-transparency=\"false\" data-dominant-color=\"7b7d87\" style=\"--dominant-color: #7b7d87\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d9877f elementor-widget elementor-widget-text-editor\" data-id=\"4d9877f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Pour les agents<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1e2667 elementor-widget elementor-widget-text-editor\" data-id=\"a1e2667\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Moins de temps mort gr\u00e2ce au blending automatique<\/li><li>Interface unifi\u00e9e avec acc\u00e8s direct au CRM<\/li><li>Scripts personnalis\u00e9s selon les campagnes<\/li><li>Meilleure fluidit\u00e9 dans les interactions<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35c8e61 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"35c8e61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25f43ed elementor-widget elementor-widget-image\" data-id=\"25f43ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1023\" src=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-picture-1536x1023.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-56797 not-transparent\" alt=\"&quot;&quot;\" srcset=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-picture-1536x1023.webp 1536w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-picture-300x200.webp 300w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-picture-1024x682.webp 1024w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-picture-768x512.webp 768w, https:\/\/www.nixxis.com\/wp-content\/uploads\/2025\/12\/Supervision-picture-2048x1365.webp 2048w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" data-has-transparency=\"false\" data-dominant-color=\"b5afac\" style=\"--dominant-color: #b5afac\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea82110 elementor-widget elementor-widget-text-editor\" data-id=\"ea82110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Pour les superviseurs<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e713e9e elementor-widget elementor-widget-text-editor\" data-id=\"e713e9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Vision temps r\u00e9el compl\u00e8te de l&rsquo;activit\u00e9<\/li><li>Ajustements rapides sans intervention technique<\/li><li>Pilotage fin via indicateurs cl\u00e9s<\/li><li>Capacit\u00e9 d&rsquo;adaptation en continu<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8991fac wpr-stt-btn-align-fixed wpr-stt-btn-align-fixed-right elementor-widget elementor-widget-wpr-back-to-top\" data-id=\"8991fac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-back-to-top.default\">\n\t\t\t\t\t<div class=\"wpr-stt-wrapper\"><div class='wpr-stt-btn' data-settings='{&quot;animation&quot;:&quot;slide&quot;,&quot;animationOffset&quot;:&quot;0&quot;,&quot;animationDuration&quot;:&quot;200&quot;,&quot;fixed&quot;:&quot;fixed&quot;,&quot;scrolAnim&quot;:&quot;800&quot;}'><span class=\"wpr-stt-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81c5197 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"81c5197\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d40ccd elementor-widget elementor-widget-text-editor\" data-id=\"7d40ccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>\u00ab Nixxis est une plateforme extr\u00eamement flexible qui permet une personnalisation pouss\u00e9e des flux d&rsquo;appels, des scripts, et des r\u00e8gles de distribution. Cette souplesse est id\u00e9ale pour les centres de contact ayant des processus complexes ou tr\u00e8s sp\u00e9cifiques qui ne peuvent \u00eatre g\u00e9r\u00e9s par des solutions pr\u00eates \u00e0 l&#8217;emploi. \u00bb<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a8d88f elementor-widget elementor-widget-text-editor\" data-id=\"4a8d88f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>S\u00e9bastien Riv\u00e8re, Responsable Informatique, Sogedi<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4517b4a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4517b4a\" data-element_type=\"container\" data-e-type=\"container\" id=\"toc-exclude\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e61531 exclure-toc elementor-widget elementor-widget-html\" data-id=\"9e61531\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n    .section-recouvrement {\r\n        background: linear-gradient(135deg, #f8f9fa 0%, #e9ecef 100%);\r\n        padding: 60px 40px;\r\n        border-radius: 8px;\r\n        margin: 40px 0;\r\n    }\r\n    .section-recouvrement .section-title {\r\n        font-size: 32px;\r\n        font-weight: 650;\r\n        margin-bottom: 40px;\r\n        color: #555f73;\r\n        text-align: center;\r\n    }\r\n    .section-recouvrement .intro-text {\r\n        font-size: 1.1em;\r\n        margin-bottom: 40px;\r\n        color: #4a5568;\r\n        line-height: 1.8;\r\n        text-align: center;\r\n    }\r\n    .section-recouvrement .features-grid {\r\n        display: grid;\r\n        grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));\r\n        gap: 25px;\r\n        margin-top: 40px;\r\n    }\r\n    .section-recouvrement .feature-card {\r\n        background: white;\r\n        padding: 30px;\r\n        border-radius: 8px;\r\n        box-shadow: 0 2px 8px rgba(0,0,0,0.08);\r\n        transition: transform 0.2s ease, box-shadow 0.2s ease;\r\n    }\r\n    .section-recouvrement .feature-card:hover {\r\n        transform: translateY(-3px);\r\n        box-shadow: 0 4px 16px rgba(0,0,0,0.12);\r\n    }\r\n    .section-recouvrement .feature-icon {\r\n        font-size: 2.2em;\r\n        margin-bottom: 12px;\r\n    }\r\n    .section-recouvrement .feature-title {\r\n        font-size: 1.25em;\r\n        font-weight: 650;\r\n        margin-bottom: 12px;\r\n        color: #1a365d;\r\n    }\r\n    .section-recouvrement .feature-description {\r\n        font-size: 0.95em;\r\n        line-height: 1.7;\r\n        color: #4a5568;\r\n    }\r\n    .section-recouvrement .cta-section {\r\n        background: white;\r\n        border: 2px solid #3182ce;\r\n        padding: 40px;\r\n        border-radius: 8px;\r\n        text-align: center;\r\n        margin-top: 50px;\r\n    }\r\n    .section-recouvrement .cta-text {\r\n        font-size: 1.15em;\r\n        margin-bottom: 25px;\r\n        color: #2d3748;\r\n        font-weight: 500;\r\n    }\r\n    .section-recouvrement .cta-button {\r\n        display: inline-block;\r\n        background: #555f73;\r\n        color: white;\r\n        padding: 14px 32px;\r\n        border-radius: 6px;\r\n        text-decoration: none;\r\n        font-weight: 600;\r\n        font-size: 1em;\r\n        transition: background 0.3s ease, transform 0.2s ease;\r\n    }\r\n    .section-recouvrement .cta-button:hover {\r\n        background: #7D94C2;\r\n        color: white;\r\n        transform: translateY(-2px);\r\n    }\r\n    @media (max-width: 768px) {\r\n        .section-recouvrement {\r\n            padding: 40px 20px;\r\n        }\r\n        .section-recouvrement .section-title {\r\n            font-size: 1.5em;\r\n        }\r\n        .section-recouvrement .features-grid {\r\n            grid-template-columns: 1fr;\r\n        }\r\n        .cta-section .cta-text {\r\n            font-size: 1em;\r\n        }\r\n    }\r\n<\/style>\r\n\r\n<div class=\"section-recouvrement\">\r\n    <h2 class=\"section-title\">Pourquoi Nixxis r\u00e9pond <br>aux besoins du recouvrement de cr\u00e9ances ?<\/h2>\r\n    \r\n    <p class=\"intro-text\">\r\n        Dans le recouvrement de cr\u00e9ances, chaque \u00e9change peut faire la diff\u00e9rence. Avec Nixxis, vous b\u00e9n\u00e9ficiez d\u2019une plateforme personnalisable et performante, pour maximiser le taux de recouvrement, tout en entretenant une relation durable et respectueuse avec les d\u00e9biteurs de vos donneurs d\u2019ordre.\r\n    <\/p>\r\n\r\n    <div class=\"features-grid\">\r\n        <div class=\"feature-card\">\r\n             <div class=\"feature-icon\">\ud83d\udcde<\/div>\r\n            <h3 class=\"feature-title\">Dialer pr\u00e9dictif<\/h3>\r\n            <p class=\"feature-description\">\r\n                D\u00e8s l\u2019\u00e9dition Starter, b\u00e9n\u00e9ficiez de notre mode de num\u00e9rotation le plus avanc\u00e9, con\u00e7u pour maximiser vos contacts avec les clients d\u00e9biteurs, augmenter vos taux de recouvrement et rendre chaque interaction plus efficace et professionnelle.\r\n            <\/p>\r\n        <\/div>\r\n\r\n        <div class=\"feature-card\">\r\n            <div class=\"feature-icon\">\ud83d\udd01<\/div>\r\n            <h3 class=\"feature-title\">Call blending<\/h3>\r\n            <p class=\"feature-description\">\r\n               Gr\u00e2ce au call blending, vos agents restent constamment productifs : la plateforme adapte en temps r\u00e9el la r\u00e9partition entre appels entrants et sortants pour maximiser le taux de contact et r\u00e9duire les temps morts.\r\n            <\/p>\r\n        <\/div>\r\n\r\n        <div class=\"feature-card\">\r\n            <div class=\"feature-icon\">\ud83d\udcca<\/div>\r\n            <h3 class=\"feature-title\">Segmentation avanc\u00e9e des bases de donn\u00e9es<\/h3>\r\n            <p class=\"feature-description\">\r\n             Segmentez vos portefeuilles clients avec pr\u00e9cision selon la valeur, le risque ou l\u2019historique de paiement. Gr\u00e2ce \u00e0 une meilleure connaissance de vos d\u00e9biteurs, vous d\u00e9ployez des strat\u00e9gies d\u2019appel sur mesure qui maximisent vos taux de recouvrement.\r\n            <\/p>\r\n        <\/div>\r\n\r\n        <div class=\"feature-card\">\r\n            <div class=\"feature-icon\">\u260e\ufe0f<\/div>\r\n            <h3 class=\"feature-title\">D\u00e9tection des num\u00e9ros invalides et des r\u00e9pondeurs<\/h3>\r\n            <p class=\"feature-description\">\r\n               Gr\u00e2ce \u00e0 un filtrage automatique des num\u00e9ros erron\u00e9s, lignes injoignables et r\u00e9pondeurs, vos \u00e9quipes se concentrent sur les appels les plus pertinents, am\u00e9liorant la productivit\u00e9 et l\u2019efficacit\u00e9 globale de vos campagnes.\r\n            <\/p>\r\n        <\/div>\r\n\r\n        <div class=\"feature-card\">\r\n            <div class=\"feature-icon\">\u2699\ufe0f<\/div>\r\n            <h3 class=\"feature-title\">Workflows mails et SMS<\/h3>\r\n            <p class=\"feature-description\">\r\n                Renforcez vos campagnes avec des e-mails et SMS automatis\u00e9s qui annoncent vos appels ou rappellent les \u00e9ch\u00e9ances. R\u00e9sultat : des d\u00e9biteurs mieux inform\u00e9s, plus r\u00e9actifs et un taux de contact en nette hausse.\r\n            <\/p>\r\n        <\/div>\r\n\r\n        <div class=\"feature-card\">\r\n            <div class=\"feature-icon\">\ud83d\udd17<\/div>\r\n            <h3 class=\"feature-title\">Int\u00e9gration syst\u00e8me compl\u00e8te<\/h3>\r\n            <p class=\"feature-description\">\r\n                Gagnez en productivit\u00e9 gr\u00e2ce \u00e0 une int\u00e9gration fluide avec vos solutions m\u00e9tiers, CRM et syst\u00e8mes comptables. Nixxis connecte vos outils pour automatiser les \u00e9changes de donn\u00e9es et offrir une exp\u00e9rience de recouvrement plus rapide et plus efficace.\r\n            <\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"cta-section\">\r\n        <p class=\"cta-text\">\r\n           Optimisez vos op\u00e9rations de recouvrement en conciliant performance, conformit\u00e9 et contr\u00f4le des co\u00fbts.\r\n        <\/p>\r\n        <a href=\"https:\/\/www.nixxis.com\/fr\/logiciel-pour-centre-dappel-de-recouvrement-de-creances\/\" class=\"cta-button\">\r\n            D\u00e9couvrez notre solution pour le recouvrement de cr\u00e9ances\r\n        <\/a>\r\n    <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-125e550 elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile exclure-toc elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"125e550\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b59d9d5\" data-id=\"b59d9d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9cca8d elementor-widget elementor-widget-heading\" data-id=\"c9cca8d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Telecharger le cas client Sogedi\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous souhaitez acc\u00e9der <br>\u00e0 l'int\u00e9gralit\u00e9 du document ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cc6604 elementor-widget elementor-widget-html\" data-id=\"7cc6604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe aria-label='T\u00e9l\u00e9chargez ce cas client' frameborder=\"0\" style=\"height:850px;width:99%;border:none;\" src='https:\/\/forms.zohopublic.eu\/nixxisbelgiumsprl\/form\/Tlchargezcecasclient1\/formperma\/nRZYa6H0oEvhJc-lKcUtiuiUMyxuU8YDtc7m9ISSqTg'><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-7729456 exclure-toc e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7729456\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93d580e elementor-widget elementor-widget-heading\" data-id=\"93d580e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Votre entreprise fait face aux m\u00eames d\u00e9fis ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e244c8c elementor-widget elementor-widget-text-editor\" data-id=\"e244c8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"242\" data-end=\"564\">Une solution performante ne se mesure pas uniquement \u00e0 ses fonctionnalit\u00e9s, <br \/>mais aussi \u00e0 la mani\u00e8re dont elle est adopt\u00e9e par les \u00e9quipes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf1c275 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"bf1c275\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-80e08fa e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"80e08fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05416c3 elementor-mobile-align-center elementor-align-right elementor-widget-laptop__width-initial elementor-widget elementor-widget-button\" data-id=\"05416c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDYxNjMsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d28272b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"d28272b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f99186f elementor-mobile-align-center elementor-align-left elementor-widget-laptop__width-initial elementor-widget elementor-widget-button\" data-id=\"f99186f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir d'autres success stories<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Voir d&rsquo;autres success stories T\u00e9l\u00e9charger le use case Comment Sogedi a modernis\u00e9 la gestion de ses interactions clients ? Une migration strat\u00e9gique vers Nixxis pour gagner en autonomie,performance et assurer la ma\u00eetrise des co\u00fbts. +170 collaborateurs +30 ann\u00e9es d&rsquo;expertise Secteur d&rsquo;activit\u00e9 : Recouvrement de cr\u00e9ances et investigations Table des mati\u00e8res Pr\u00e9sentation de S\u00e9bastien Rivi\u00e8re Responsable Informatique &#8211; Sogedi En tant que Responsable Informatique, S\u00e9bastien Rivi\u00e8re a pour mission de garantir la fiabilit\u00e9, la s\u00e9curit\u00e9 et l\u2019\u00e9volution du syst\u00e8me d\u2019information de Sogedi. Il veille \u00e0 ce que les outils technologiques soutiennent efficacement les activit\u00e9s m\u00e9tiers, tout en assurant la continuit\u00e9 de service et la ma\u00eetrise des donn\u00e9es. Son r\u00f4le consiste notamment \u00e0 piloter les infrastructures IT, \u00e0 encadrer les projets de modernisation \u2014 comme celui du centre de contact \u2014 et \u00e0 arbitrer les choix technologiques en fonction des enjeux de performance, de s\u00e9curit\u00e9 et de souverainet\u00e9. Il agit comme un point de convergence entre les \u00e9quipes techniques, les partenaires technologiques et les utilisateurs m\u00e9tiers. \u00c0 ce titre, S\u00e9bastien Rivi\u00e8re joue un r\u00f4le cl\u00e9 dans la transformation digitale de Sogedi, en conciliant innovation, contraintes op\u00e9rationnelles et exigences r\u00e9glementaires. Pr\u00e9sentation de Sogedi Leader de la m\u00e9diation financi\u00e8re et de l&rsquo;investigation 1993 ann\u00e9e de cr\u00e9ation 11,5 millions de chiffre d&rsquo;affaires net (2024) 3 entit\u00e9s Sogedi, Soleg et Recovry Fond\u00e9e en 1993, Sogedi s&rsquo;est progressivement impos\u00e9e comme un partenaire de r\u00e9f\u00e9rence pour les grandes entreprises fran\u00e7aises op\u00e9rant dans des secteurs hautement r\u00e9glement\u00e9s. Sp\u00e9cialis\u00e9e dans la m\u00e9diation financi\u00e8re, le recouvrement amiable et l&rsquo;investigation pour le compte de donneurs d&rsquo;ordre prestigieux, l&rsquo;entreprise intervient principalement dans quatre secteurs strat\u00e9giques : les t\u00e9l\u00e9communications, la banque, l&rsquo;assurance et l&rsquo;\u00e9nergie. Avec 170 collaborateurs r\u00e9partis sur plusieurs sites fran\u00e7ais, Sogedi g\u00e8re quotidiennement des milliers d&rsquo;interactions clients n\u00e9cessitant un niveau d&rsquo;expertise \u00e9lev\u00e9, une parfaite ma\u00eetrise des processus m\u00e9tiers et un respect absolu des normes r\u00e9glementaires en vigueur. L&rsquo;entreprise s&rsquo;est construite une r\u00e9putation solide fond\u00e9e sur la qualit\u00e9 du service, la confidentialit\u00e9 des \u00e9changes et la fiabilit\u00e9 de ses op\u00e9rations. Le positionnement premium de Sogedi repose sur sa capacit\u00e9 \u00e0 combiner excellence op\u00e9rationnelle et expertise m\u00e9tier pointue. Chaque conseiller est form\u00e9 aux sp\u00e9cificit\u00e9s du secteur qu&rsquo;il traite et dispose des outils n\u00e9cessaires pour apporter une r\u00e9ponse pr\u00e9cise et adapt\u00e9e aux situations souvent complexes qu&rsquo;il rencontre. Cette approche qualitative, exigeante mais diff\u00e9renciante, constitue le c\u0153ur de la proposition de valeur de l&rsquo;entreprise. Le contexte de cette transformation Une solution de gestion des interactions clients devenue obsol\u00e8te Dans un contexte d\u2019\u00e9volution des usages et des exigences m\u00e9tiers, Sogedi a engag\u00e9 une r\u00e9flexion sur sa solution de gestion des interactions clients historique. Celle-ci, initialement adapt\u00e9e aux besoins de l\u2019entreprise, ne r\u00e9pondait plus aux standards actuels en mati\u00e8re de performance, de flexibilit\u00e9 et d\u2019\u00e9volutivit\u00e9. La solution en place reposait sur une architecture vieillissante, limit\u00e9e tant sur le plan technologique que fonctionnel. Elle ne b\u00e9n\u00e9ficiait plus des \u00e9volutions n\u00e9cessaires pour accompagner les nouveaux usages (mobilit\u00e9, omnicanalit\u00e9, int\u00e9gration applicative) et pr\u00e9sentait des contraintes croissantes en mati\u00e8re de maintenance et de support. Cette obsolescence constituait un frein \u00e0 l\u2019optimisation des processus, \u00e0 l\u2019am\u00e9lioration de l\u2019exp\u00e9rience utilisateur et \u00e0 la capacit\u00e9 de Sogedi \u00e0 faire \u00e9voluer sa strat\u00e9gie de relation client. Un secteur aux exigences \u00e9lev\u00e9es Le recouvrement de cr\u00e9ances L&rsquo;activit\u00e9 de Sogedi repose sur la gestion de dossiers sensibles et complexes, n\u00e9cessitant \u00e0 la fois expertise m\u00e9tier, rigueur op\u00e9rationnelle, discr\u00e9tion et conformit\u00e9 r\u00e9glementaire stricte. Le recouvrement de cr\u00e9ances implique des interactions fr\u00e9quentes et multicanales avec des d\u00e9biteurs aux profils vari\u00e9s, dans un cadre l\u00e9gal exigeant (tra\u00e7abilit\u00e9 des \u00e9changes, respect des horaires de contact, enregistrement et historisation des appels, pilotage de la performance). La qualit\u00e9 de la relation, la capacit\u00e9 \u00e0 prioriser les actions et \u00e0 adapter les discours sont des leviers cl\u00e9s de l\u2019efficacit\u00e9 du recouvrement. Face \u00e0 la complexit\u00e9 croissante des missions confi\u00e9es par ses clients et \u00e0 l\u2019augmentation significative des volumes d\u2019appels et d\u2019interactions, la solution histoirque de gestion de l&rsquo;exp\u00e9rience client montrait ses limites. Elle ne permettait plus de r\u00e9pondre de mani\u00e8re optimale aux exigences op\u00e9rationnelles du recouvrement : manque de flexibilit\u00e9, fonctionnalit\u00e9s et modes de num\u00e9rotation insatisfaisants, difficult\u00e9s de pilotage en temps r\u00e9el et int\u00e9gration limit\u00e9e avec les outils m\u00e9tiers. Dans ce contexte, la modernisation de l\u2019infrastructure de centre de contact est devenue un enjeu strat\u00e9gique pour Sogedi. Le changement de solution visait \u00e0 doter les \u00e9quipes d\u2019un outil capable d\u2019accompagner la performance, de s\u00e9curiser les pratiques et de soutenir durablement le niveau de service attendu par ses clients. Les signes d&rsquo;une infrastructure \u00e0 bout de souffle Plusieurs signaux d\u2019alerte peuvent vous indiquer qu\u2019il est temps de reconsid\u00e9rer votre solution de gestion des interactions clients actuelle. En voici quelques raisons : Co\u00fbts incontr\u00f4l\u00e9s Les frais de maintenance augmentent chaque ann\u00e9e sans am\u00e9lioration fonctionnelle, pesant lourdement sur le budget op\u00e9rationnel. Complexit\u00e9 technique L&rsquo;int\u00e9gration avec le syst\u00e8me d&rsquo;information existant (CRM, ERP) devient un casse-t\u00eate n\u00e9cessitant des d\u00e9veloppements sp\u00e9cifiques co\u00fbteux. Manque de stabilit\u00e9 La solution est sujette \u00e0 des interruptions de mani\u00e8re r\u00e9guli\u00e8re, entra\u00eenant des temps morts importants pour les agents et impactant n\u00e9gativement les indicateurs de suivi. D\u00e9pendance \u00e9diteur Chaque modification dans les param\u00e8tres, m\u00eame mineure, n\u00e9cessite l&rsquo;intervention de l&rsquo;\u00e9diteur, cr\u00e9ant une d\u00e9pendance forte et co\u00fbteuse. Les crit\u00e8res d\u00e9terminants dans le choix de Nixxis Apr\u00e8s une analyse approfondie du march\u00e9 des solutions CCaaS et en ad\u00e9quation avec ses besoins sp\u00e9cifiques, Sogedi a s\u00e9lectionn\u00e9 la plateforme Nixxis pour piloter ses op\u00e9rations. Plusieurs crit\u00e8res ont pes\u00e9 dans la balance : \u2705D\u00e9ploiement on-premise garantissant le contr\u00f4le total des donn\u00e9es sensibles, un imp\u00e9ratif pour les secteurs r\u00e9glement\u00e9s \u2705Int\u00e9gration native avec le CRM, l&rsquo;ERP et les outils m\u00e9tiers existants sans d\u00e9veloppements additionnels \u2705Blending avanc\u00e9 pour optimiser la productivit\u00e9 des agents en combinant intelligemment appels entrants et sortants \u2705Flexibilit\u00e9 de param\u00e9trage permettant aux \u00e9quipes internes d&rsquo;effectuer les ajustements de leurs campagnes d&rsquo;appels par eux-m\u00eames \u2705Libert\u00e9 du choix de l&rsquo;op\u00e9rateur t\u00e9l\u00e9com historique, \u00e9vitant un changement suppl\u00e9mentaire Un d\u00e9ploiement progressif et ma\u00eetris\u00e9 La mise en \u0153uvre du projet s&rsquo;est d\u00e9roul\u00e9e en plusieurs phases, afin de minimiser les risques et d\u2019assurer une adoption fluide par les \u00e9quipes. La solution Nixxis, hautement personnalisable, a \u00e9t\u00e9 adapt\u00e9e sur<\/p>\n","protected":false},"author":12,"featured_media":40423,"parent":7021,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-56768","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nixxis | Cas client - Sogedi<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment Sogedi a fluidifi\u00e9 ses mises en relation, am\u00e9lior\u00e9 l\u2019exp\u00e9rience client et boost\u00e9 la productivit\u00e9 de ses \u00e9quipes, gr\u00e2ce \u00e0 Nixxis.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sogedi\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez comment Sogedi a fluidifi\u00e9 ses mises en relation, am\u00e9lior\u00e9 l\u2019exp\u00e9rience client et boost\u00e9 la productivit\u00e9 de ses \u00e9quipes, gr\u00e2ce \u00e0 Nixxis.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/\" \/>\n<meta property=\"og:site_name\" content=\"Nixxis | Omnichannel Call Center Solution\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NixxisContactSuite\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-31T00:22:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/09\/Logo-Nixxis-2.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"150\" \/>\n\t<meta property=\"og:image:height\" content=\"150\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/cas-clients\\\/sogedi\\\/\",\"url\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/cas-clients\\\/sogedi\\\/\",\"name\":\"Nixxis | Cas client - Sogedi\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/cas-clients\\\/sogedi\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/cas-clients\\\/sogedi\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Logo-Nixxis-2.webp\",\"datePublished\":\"2026-01-07T11:11:08+00:00\",\"dateModified\":\"2026-01-31T00:22:11+00:00\",\"description\":\"D\u00e9couvrez comment Sogedi a fluidifi\u00e9 ses mises en relation, am\u00e9lior\u00e9 l\u2019exp\u00e9rience client et boost\u00e9 la productivit\u00e9 de ses \u00e9quipes, gr\u00e2ce \u00e0 Nixxis.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/cas-clients\\\/sogedi\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/cas-clients\\\/sogedi\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/cas-clients\\\/sogedi\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Logo-Nixxis-2.webp\",\"contentUrl\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Logo-Nixxis-2.webp\",\"width\":150,\"height\":150,\"caption\":\"\\\"\\\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/cas-clients\\\/sogedi\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Cas clients Nixxis\",\"item\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/cas-clients\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sogedi\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/\",\"name\":\"Nixxis | Omnichannel Call Center Solution\",\"description\":\"Turn your Contact Center into a Productivity Machine\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#organization\",\"name\":\"Nixxis\",\"url\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/Nixxis_Logotype_RGB.webp\",\"contentUrl\":\"https:\\\/\\\/www.nixxis.com\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/Nixxis_Logotype_RGB.webp\",\"width\":1236,\"height\":212,\"caption\":\"Nixxis\"},\"image\":{\"@id\":\"https:\\\/\\\/www.nixxis.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/NixxisContactSuite\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/nixxis\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Nixxis | Cas client - Sogedi","description":"D\u00e9couvrez comment Sogedi a fluidifi\u00e9 ses mises en relation, am\u00e9lior\u00e9 l\u2019exp\u00e9rience client et boost\u00e9 la productivit\u00e9 de ses \u00e9quipes, gr\u00e2ce \u00e0 Nixxis.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/","og_locale":"fr_FR","og_type":"article","og_title":"Sogedi","og_description":"D\u00e9couvrez comment Sogedi a fluidifi\u00e9 ses mises en relation, am\u00e9lior\u00e9 l\u2019exp\u00e9rience client et boost\u00e9 la productivit\u00e9 de ses \u00e9quipes, gr\u00e2ce \u00e0 Nixxis.","og_url":"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/","og_site_name":"Nixxis | Omnichannel Call Center Solution","article_publisher":"https:\/\/www.facebook.com\/NixxisContactSuite","article_modified_time":"2026-01-31T00:22:11+00:00","og_image":[{"width":150,"height":150,"url":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/09\/Logo-Nixxis-2.webp","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/","url":"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/","name":"Nixxis | Cas client - Sogedi","isPartOf":{"@id":"https:\/\/www.nixxis.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/#primaryimage"},"image":{"@id":"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/#primaryimage"},"thumbnailUrl":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/09\/Logo-Nixxis-2.webp","datePublished":"2026-01-07T11:11:08+00:00","dateModified":"2026-01-31T00:22:11+00:00","description":"D\u00e9couvrez comment Sogedi a fluidifi\u00e9 ses mises en relation, am\u00e9lior\u00e9 l\u2019exp\u00e9rience client et boost\u00e9 la productivit\u00e9 de ses \u00e9quipes, gr\u00e2ce \u00e0 Nixxis.","breadcrumb":{"@id":"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/#primaryimage","url":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/09\/Logo-Nixxis-2.webp","contentUrl":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2024\/09\/Logo-Nixxis-2.webp","width":150,"height":150,"caption":"\"\""},{"@type":"BreadcrumbList","@id":"https:\/\/www.nixxis.com\/fr\/cas-clients\/sogedi\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Cas clients Nixxis","item":"https:\/\/www.nixxis.com\/fr\/cas-clients\/"},{"@type":"ListItem","position":2,"name":"Sogedi"}]},{"@type":"WebSite","@id":"https:\/\/www.nixxis.com\/fr\/#website","url":"https:\/\/www.nixxis.com\/fr\/","name":"Nixxis | Omnichannel Call Center Solution","description":"Turn your Contact Center into a Productivity Machine","publisher":{"@id":"https:\/\/www.nixxis.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.nixxis.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.nixxis.com\/fr\/#organization","name":"Nixxis","url":"https:\/\/www.nixxis.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.nixxis.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2022\/03\/Nixxis_Logotype_RGB.webp","contentUrl":"https:\/\/www.nixxis.com\/wp-content\/uploads\/2022\/03\/Nixxis_Logotype_RGB.webp","width":1236,"height":212,"caption":"Nixxis"},"image":{"@id":"https:\/\/www.nixxis.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/NixxisContactSuite","https:\/\/www.linkedin.com\/company\/nixxis\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/pages\/56768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/comments?post=56768"}],"version-history":[{"count":8,"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/pages\/56768\/revisions"}],"predecessor-version":[{"id":57032,"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/pages\/56768\/revisions\/57032"}],"up":[{"embeddable":true,"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/pages\/7021"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/media\/40423"}],"wp:attachment":[{"href":"https:\/\/www.nixxis.com\/fr\/wp-json\/wp\/v2\/media?parent=56768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}